We arrived late due to late flight and delayed baggage ( no fault of our own) we were quite upset on our arrival due to flight problems which we told the owner about when he came but when we telephoned the owner he did leave a family wedding to let us in.
We were expecting a bed and breakfast accomodation. We did not expect a ticket to be given to us and to be used in a cafe accross the road for a coffee and cake every day! We did not know the accomodation was not 'manned'. So in effect it should really be described as an apartment not bed and breakfast. We also did not expect it to be on the fourth floor (no lift) - again we were not prepared for this and as the owner could not help us to carry the luggage, we had to struggle ouerselves.
No tea facilities in the room but a hot water machine in the corridoor. Tea provide on our first day (no milk) after that we had to buy our own. A complicated espresso coffee maker with no instructions and we did not know how to use it. Towels only changed every 2 days, not enough really as we had very hot weather and needed 2 showers daily. The cleaner arrived daily but other than empty the bin, make the bed and wash cups that is all that she did. The floor was very dusty. Our first morning when we saw the other owner we were barely greeted with a 'hello' - it would have been nice if he had asked if everything was ok especially as we had problems at the airport on our arrival. We saw the original person who took the money from us immediately on ouer arrival (no receipt given) he didn't ask if evetthing was OK either. A bit of customer relations here would not go amiss. We were just told on arrival any problems to ring the phone numbe we were given. But communication goes a long way! Not enough storage space in the room due to the huge amount of old relics in there. OK but I would have preferred less old memorabilia and a chest of drawers perhaps? We just had one standard wardrobe. Tv remote did not work due to old batteries, hardly an emergency, but more communication from the ownesrs and attention to detail would have been more than welcome. Felt like we were not guest, but just tolerated.
- Official Description (provided by the hotel):
- The A Monti Roma bed and breakfast has been finely structured down to the minimum detail. Here you will discover the charm of staying in a bed & breakfast, which is full of elegant treats and surprises. Located in one of Rome's historic districts, the "Rione Monti" district, right beside the Coliseum, the A Monti b&b allows you to stay near all Rome's major tourist attractions. ... more less
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- Also Known As:
- Vacanze Romane 2 Rome