My wife and I just returned from a 4 night stay in Rome following a 4 night stay in Paris, and we had the unpleasent experience staying at this hotel. To begin with, I'm not usually one to write reviews (I read a lot of them but don't usually write them) but I decided to do so after staying here. First I'll start with the stuff that was actually good about the hotel:
Rooftop Garden Terrace - the garden terrace on the 4th floor is actually very nice. There is wi-fi on the terrace (but not in the rooms) so my wife and I would get some Italian beer at a little market store about 2 or 3 doors down (really cheap, only 1.40 Euros for a 40 ounce bottle that most restaurants in the area charge 5 to 7 Euros for the same bottle) and relax, check our emails, etc.
Market Store - There is a little market store (looks more like a butcher shop with fresh meats, etc, but they sell cheap soft drinks, water, and beer/wine and some snacks) that came in handy for a quick, cheap drink or snack since the hotel doesn't provide anything.
And now for the bad:
Room and Bed - The location is ok, it is a 5 minute walk from the Vatican walls and 10 minute walk fromt he nearest metro stop, but the street and surrounding neighborhood doesn't exactly feel safe. The bed is the WORST I have ever slept on! It is rock hard, almost like sleeping on a yoga mat or something. The weather was beautiful 70's during the day, low 60s at night, however for some reason the room would still get very warm with the window closed. When you open the window, the noise from the trucks and moter scooters zipping down the road echo off the walls of the buildings and into your room with an annoying roar. Window open with noise, or window closed with sweating at night....I didn't want to chose between the worser of two evils, so I went down and asked about air conditioning. I was proceeded to feel like an idiot by the desk manager because I asked for A/C before the month of June. However, after continuing to push the issue, he said it's thier policy to charge 10 Euros per night for A/C. So be it! But the desk manager could have been nicer about it. He was making it out like it was the BIG chore to have someone bring me the A/C remote controller to turn it on.
Key - The hotel gives you one key that has a big, awkward paperweight attached that you must return to the front desk before leaving and retrive when returning everytime you leave the hotel. It sometimes became a chore, especially when only one of us was leaving and the other was in the room. I understand that the hotel wants to keep thier rooms safe, especially since the hotel shares the building with some other company, but they could invest in the new card key technology that most hotels use now-a-days.
Shower - The rooms are actually very spacious for European hotel rooms, however the bathroom shower is very small. So small that the shower door was cracked from when a previous occupant must have put a knee or arm through it trying to wash themselves. The waterpressure was very nice, but the water would switch from warm to SCOLDING hot without warning.
Service - There were three desk managers that we saw during our stay, and two of them were very nice and helpful, but one was very rude and would always just try and shoo me away quickly when I had questions/concerns. I understand there is a language barrier and it can be difficult and sometimes fustrationg to speak a non-native language to tourists, but to be rude to your customers and show that you don't really have a concern about their requests/needs is not the way to make them feel welcome.
Overall, Rome is a wonderful place bursting with history and charm, but it can be somewhat confusing and difficult to navigate, and usually your hotel is your "home base" that you can feel safe and obtain info to make your trip easier, but don't expect that at this hotel.
- Official Description (provided by the hotel):
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- Also Known As:
- Adriatic Hotel Rome