We stayed here for 2 nights at the end of our 1 week trip around Italy.
The hotel is lovely, clean and modern. Breakfast up on the terrace is lovely. The hotel is very well located and the female receptionists were very pleasant, they even gave my husband and I a complementary drink as it was his birthday.
However, our stay was spoiled by several small things.
Firstly, despite only staying for 2 nights, upon check in we were told that we would have to stay in a different room each night as the air conditioning in our first room was being repaired the next day. This was rather inconvenient as it meant we had to spend time packing things away again when we should have been out enjoying Rome. Also, I don't think we should have been put in that room even for one night as the air conditioning was obviously not working properly and we hardly managed to sleep at all.
Secondly, both evenings of our stay, the hotel experienced power cuts that went on for several hours. I have no doubt that this hindered our already struggling AC in our first room.
Finally, upon check out, the man that served us at reception was the most rude and unhelpful man we have ever met. He tried to overcharge us for our airport transfer despite the fact that all of the literature in the rooms states that it is 50 Euros. He also tried to charge us for my husband's complimentary birthday drink. Furthermore, when my husband mentioned the power cuts he had his head bitten off and was promptly told, "it's not our fault, it probably done the building more damage than it inconvenienced you". We hadn't said it had inconvenienced us (although it had) in fact, we spent our time waiting for it to comeback on (so that we could pack) quietly drinking wine by candlelight. His rude manner was rather startling and most certainly off putting to say the least, I have never been more glad to get in a taxi to escape a hotel lobby.
Tip:- if you see a man behind the reception desk, leave and go back later.
- Official Description (provided by the hotel):
- Located just a few steps from some of the oldest and most precious ruins in Rome, including the Colosseum and the Roman Forum, this inn, member of the small luxury hotels of the world with 5 star service boasts charming views of the Campidoglio, Palatin Hill, Roman Forum, Venice Square. It is represented by Small Luxury Hotels of the World and is the only luxury residence in Rome which actually houses Roman ruins inside it. At the entrance, a passageway leads you to a Cryptoporticus, an exquisite stone gallery with engravings that can be traced back to 2,000 years ago. The five star service accommodations are carefully decorated in a modern style and are luxuriously furnished. On the roof terrace you can enjoy free snacks from 17:00 to 20:00. This inn is pet friendly. ... more less
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- Also Known As:
- Inn At The Roman Forum Hotel Rome
- Hotel At The Roman Forum
- At The Roman Forum Hotel