Booked online with American Express credit card which their website claimed they accepted. They then refused our payment and cancelled our booking. Two weeks later they charged us anyway with a NO SHOW. Fraudulently charged us $350 (on the same credit card they claimed not to accept!) and were unwilling to answer any questions nor refund us in any way. Their false documentation of a "no show" prevented us from make a claim elsewhere. Very clever scammers who ripped us off a full week's stay.
Impossible to deal with, openly dishonest, and extremely poor english skills. Made several derogatory comments on American Express customers and Americans customers in general. The owner Tonino was quite rude and unpleasant, clearly proud of his swindling ways. This B&B should be removed from Expedia and Hotels.com since they hate North American customers so much! They don't deserve to be in business as they are clearly crooks!
- Official Description (provided by the hotel):
- Matisse invites you to indulge yourself in a truly authentic vacation. Each Matisse guestroom is arranged on the premise of simple luxury and exceptional quality. Majestic columns highlight the triumphal arches of our 17th century building and guide visitors toward a stunning ivy covered fountain. Situated in the heart of the historical center, guests will delight in the convenience of exploring the eternal city on foot and the privilege of walking just 8-10 minutes to the main historical sites. ... more less
- Reservation Options:
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- Also Known As:
- Matisse Bed And Breakfast
- Matisse Hotel Rome