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“Perfect Stay, great hotel and excellent service”
Review of Portrait Roma

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Portrait Roma
Ranked #2 of 1,258 Hotels in Rome
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect Stay, great hotel and excellent service”
Reviewed 10 December 2013

Our stay at Portrait Roma was outstanding. The location was perfect, the staff outstanding and the hotel perfect (which I almost never say). It was a delight from the moment we arrived to the minute we lect. Although a bit pricey it felt well worth it. The team made every aspect of our stay special. The roof terrace was the icing on the cake, perfect for the mild November evenings to have a drink and take in the views of the beautiful City. I can not say enough about how much I loved our stay. It was perfect in every way. We can not wait to return.

Room Tip: Get one of the rooms with a balcony if possible, made the stay extra special.
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
4 Thank KerryAnnCampbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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708 reviews from our community

Traveller rating
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    41
    5
    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
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English first
Brookings, South Dakota
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 December 2013

We stayed at the Portrait Roma in November of 2013. What a great experience. It is in the heart of the upscale shopping area and just a 2 minute walk to the Spanish steps and a 15 minute walk to the Vatican. The service was top notch and every request was quickly handled. You have to buzz in every time to gain access to the hotel which can be both a blessing and a curse. We stayed in the deluxe studio which was very nice and a balcony overlooking the city. Would stay here again.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 November 2013

This is one of the best hotels, I have come around. Being a frequent traveller and having passion for exploring new places, I found the hotel to be exemplary in its interior and service. The location was one of the best for people like who have a flare for shopping with almost all the major shopping brand outlets in the vicinity + the Spanish steps The staff was highly polite, friendly and co operative. It gave a perfect luxury feeling with great interiors and a awesome bathroom.

  • Stayed June 2013, travelled with family
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Helpful?
2 Thank punitved
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Missoula, Montana
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 November 2013

I am a frequent world traveler and always seek out small, boutique type hotels. Without a doubt, Portrait Suites tops my hotel experiences. Yes, the common spaces and rooms are decorated with the sophistication you would expect form a luxury hotel but they are as comfortable as they are beautiful. Yes, the location is perfect and the amenities awesome as described by others but it is the service that puts this hotel in a league of its own. Outstanding service is not quite descriptive enough. Every singe staff member was extremely attentive without being obtrusive, friendly, caring, and unbelievably helpful for more than the usual restaurant reservations, museum tickets, ect. For example: the staff went above and beyond any normal expectation in trying to obtain my 1.5 week lost luggage (it was as if Francesca was missing her clothes not mine...) and even took it upon themselves to take care of my international shipping (including packing boxes and completing paperwork).

What a pleasant experience to be greeted everyday by name and with a genuine smile, to sleep in luxury, to have cocktails at sunset overlooking the Spanish Steps, breakfast at sunrise on the rooftop and to be able to make an afternoon espresso in your room to pick you up! My husband and I were in Rome celebrating a milestone birthday and we could not have been more pleased with our stay. Thank you Portrait Suites for making our Roman holiday special. My heartfelt thanks goes out to Francesca, Ricardo, Tomasso, Gianluca and the rest of the Portrait Suite staff (sorry that I couldn't list all your names….) I fell in love with Rome and this hotel and its staff are definitly one of the reasons why.

Room Tip: The Penthouse suite is unbelievable: two levels, wrap around balcony, sauna, exercise bike!
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
2 Thank prst_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntington, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 November 2013

This hotel has everything you could want. The location is perfect. The rooms are beautiful. But above all the service is outstanding. The staff is there for your every need no matter what it is. If possible try and get a room with a balcony because the view is fantastic

  • Stayed October 2013
    • Value
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Helpful?
1 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indore, India
Level 3 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 November 2013

By far the best service I've received among all the places I've travelled across Europe. Excellent dainty hotel by Ferragamo with obviously very sophisticated interiors. The staff is extremely polite, friendly and helpful. The rooms are awesome, small kitchenette, great bedroom interiors and awesome bathroom. Loved everything about this place.

They gave hand written welcome notes on arrival with chocolate. Needless to say, Ferragamo toiletries and sophistication in the room. They have a great terrace to chill, with views of Seven STteps.

The location is one of the best in town, few steps from Spanish Steps in the luxury shopping district. Right above Ferragamo store, opp Hermes, surrounded by the who's who of fashion names - Prada, Gucci, Stella McCartney. You name it and its there.

Except the size, loved everything about the place.

  • Stayed August 2013, travelled as a couple
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Helpful?
Thank flam18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 November 2013

This hotel is located in the city center near all the sights and glamorous high end shopping boutiques. It was easy and convenient to walk because everything is nearby. It's sophisticatedly designed interiors are contemporary but warm and comforting for your home away from home stay. We couldn't of been more happy with the staff! Everyone (Gianluca, Francesca, Ricardo and many more) was so helpful and friendly to ensure our stay was pleasant and seamless by executing any request. They were attentive to our every need and we can't wait to go back!

Room Tip: Stay in the Penthouse, you will have your own terrace.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LarinaBeana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portrait Roma

Property: Portrait Roma
Address: Via Bocca di Leone, 23, 00187 Rome, Italy (Formerly Portrait Suites)
Region: Italy > Lazio > Rome > Campo Marzio
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#1 Luxury Hotel in Rome
#2 Romantic Hotel in Rome
#2 Family Hotel in Rome
#9 Business Hotel in Rome
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Portrait Roma 4*
Number of rooms: 14
Official Description (provided by the hotel):
Hospitality is an art and Portrait Roma has made it a masterpiece. In a new concept of bespoke tourism, we have transformed uniform luxury into spontaneous personalisation. Live a private mansion with the services of a 5 star hotel built around a city, a suite tailored to you and experiences crafted to your lifestyle. Let us make your stay in Rome a portrait of you. And let us make it better than perfect. ... more   less 
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Also Known As:
Portrait Hotel Rome
Portrait Suites Rome

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