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“Wonderful experience,more than what you pay for.”
Review of Portrait Roma

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Portrait Roma
Ranked #2 of 1,257 Hotels in Rome
Certificate of Excellence
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful experience,more than what you pay for.”
Reviewed 9 January 2014

We were warmly welcomed by the receptionist who guided us to this cosy reception room where they served us coffee and a customised itinerary for our stay in Rome which impressed us, but also made us feel the money was worth it. This hotel is owned by the Lungarno Collection; founded by Salvatore Ferragamo which explains the history of the fashion label hanging along walkways in the hotel and why guests of the hotel are given 10% off for Ferragamo and other selected brands.

We were given one of the suites with a great panoramic view of the city from our balcony where we dined for breakfast. No better day to start your day in Rome with a breakfast overlooking the beautiful city.
The sunset view from the rooftop too, was spectacular. (fantastic spot for panoramic shots)

The room was detailed with Ferragamo and on top of it, was well equipped with an in-suite gym which came in useful when we were feeling a tad guilty stuffing ourselves with gelato and pastas

With the cost, we have already expected a standard of service, cleanliness, and perfection yet, we were still pleasantly surprised when Portrait Roma exceeded it

Expect to be surprised (:


Here's a note of thanks to the wonderful team at Portrait Roma, who made our stay in Rome, a wonderful and memorable one

Cheers!

EL

Room Tip: Suite with a Balcony will allow you to dine with the scenic view of Rome in the background ( watch o...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ELwonderlast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this review, 15 January 2014
Dear Guest,
many thanks for your review. I appreciate the time you spent to describe the experience you had at Portrait Roma Hotel
The daily efforts to maintain the high standard are reinvigorated by these words, I will share your review with the Team involved in this project. Many thanks from all of us,

We really hope to welcome you back in the future.

Please do not hesitate to contact me for any assistance you may need to became our repeater guest.

Sincerely,
Gianluca Vallerotonda
Rooms Division Manager
g.vallerotonda@lungarnocollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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685 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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English first
Glen Head, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2014 via mobile

I've travel all over the world and I must say this is by far my favorite hotel. The staff is nothing less than amazing and completely attentive to almost any request during our stay. Especially Francesco and Francesca they have made our stay in Rome the best stay here yet. The suites are beautiful with an extreme attention to the even the smallest details such as US style outlets to the heated bathroom floors. There isn't even a front desk to check in at it's more of a lounge and you are given personalized attention and served refreshments upon check in.

I think the rates are extremely fair for the level of service and I cannot stress enough how great the whole experience is. If you are looking for a high end hotel in Rome do not look further this is the hotel to stay at!

Stayed January 2014, travelled as a couple
Helpful?
Thank Phil516718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this review, 9 January 2014
Dear Guest,

many thanks for the time you decided to dedicate to us writing this amazing review.
The Staff and me we are very proud about your kind words, a strong message to enforce our will to do always better.

We pride ourselves on creating a wonderful experience for our guests and we thank you for your feedback. I will make sure to share the great comments with Francesco and Francesca, and the entire team. Your kind recognition will be very well received.

I do look forward to welcoming you back to Portrait Roma once again.

Please do not hesitate to contact me in the future for any assistance you may need to became our repeater guest.

Sincerely,
Gianluca Vallerotonda
Rooms Division Manager
g.vallerotonda@lungarnocollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 January 2014

Had a wonderful stay in this hotel! The staff was very friendly and courteous at the same time. They recommended restaurants which served mouthwatering food. The room itself was fantastic which even had a iPad for guests to use at their own convenience. Lastly, the location was brilliant; right in the middle of all the high end shops. Would definitely be back again!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JChin1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this review, 7 January 2014
Dear Guest,

with sincere gratitude i wish to thank you for your review. The Complimentary Ipad is in all our Suites, and contains useful information managed by the Lifestyle Team which daily visit and tested anything deserve your attention during your stay in Rome.
Our purpose is delivery to all our guests not only an accomodation but a memorable experience, with restaurant and site suggestions, activity, exclusive services to make each stay an unforgettable stay!

Sincerely,
Gianluca Vallerotonda
Rooms Division Manager
g.vallerotonda@lungarnocollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 January 2014

My husband and I stayed at Portrait Roma (then called Portrait Suites) for 5 wonderful days more than 2 years ago!
When we returned home, I intended to review the hotel on this website. But I did not.
However, we are returning to Rome next September and already we have reserved our accommodation at Portrait Roma. And we have requested the room we had last time.
Everything was perfect - the check-in process, on sofas in the lounge, whilst sipping excellent espressos; the room - beautifully and stylishly yet comfortably appointed; the restaurant recommendations... even the excellent guide that they hired for us to tour the Vatican with. (He ONLY guides at the Vatican and had been doing so for 18 years, so his knowledge was vast yet his joy and excitement were contagious.)
I haven't yet mentioned one of the most fabulous things about this tiny jewel of a hotel... the rooftop sitting area, with honour bar. The views of dazzling Rome are incomparable!
Excellent yet unobtrusive service, a perfect location, supreme comfort. Just do it!!!

Room Tip: Ours was #214. Perfect.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mteisen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this review, 6 January 2014
Dear MTeisen,

Dear Guest,

We’re always happy when someone chooses to stay at our hotel. And we’re downright honored when you choose to spend your precious time to post a positive review on Tripadvisor.

We promise you to consider always your " One of the great hotels of the world " impress in our mind, thanks again for your words.

We empathetically design and manage the hotel’s guest experience to ensure that a high level of service excellence is delivered, managed, and achieved with your expectations in mind, on every possible touching point of your stay.
The Lifestyle Team is trained to taste each restaurant and each site before suggest it to you, to understand your needs and provide the best spot , it doesn't exist the perfect place for all of us, if it's true that each one of us has different sensibility. As well and each single guide of Rome with which we work has to be the best available at the moment of the reservation. Who work in the hospitality knows very well which is the difference from " a guide" and "the guide", from " a restaurant and " the restaurant"

Hospitality is an art, and the trip a tailor made dream.

Thank you for your business. We truly appreciate the chance you gave us to offer you our services for the second time, please be assured that your " Portrait " is now in our files, waiting for your next visit.

Sincerely,
Gianluca Vallerotonda
Rooms Division Manager
g.vallerotonda@lungarnocollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 January 2014

Beautiful location in the historic center of Rome, great modern rooms, good furnitures, excellent service.

Cannot find any negative except the noisy heating ventilation (we stayed early december). Probably very nice to enjoy the terrace in summer.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 11gvazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this review, 3 January 2014
Dear Guest,

thank you for your kind feedback. We really appreciate the time you spent to share your experience with us.
Please do not hesitate to contact me directly in case your travel plans will bring you again in Rome, and sure, during the spring /summer our rooftop terrace is breathtaking.
As well i thank you to let us know your issue about the air heating noisy, the Maintanance Team has already been charged to look after, your notes always help us to improve day by day our level of service.

Sincerely,
Gianluca Vallerotonda

g.vallerotonda@lungarnocollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 December 2013

Had a lovely stay in the Portrais Roma, and it was delightfull.
Located in Bocca di Leone street, and classy hotel with modern high standard.
Specialy the personal service we received in every area of teh hotel was great!
Top Class!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank michealmyers360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 December 2013

Our stay at Portrait Roma was outstanding. The location was perfect, the staff outstanding and the hotel perfect (which I almost never say). It was a delight from the moment we arrived to the minute we lect. Although a bit pricey it felt well worth it. The team made every aspect of our stay special. The roof terrace was the icing on the cake, perfect for the mild November evenings to have a drink and take in the views of the beautiful City. I can not say enough about how much I loved our stay. It was perfect in every way. We can not wait to return.

Room Tip: Get one of the rooms with a balcony if possible, made the stay extra special.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KerryAnnCampbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portrait Roma

Property: Portrait Roma
Address: Via Bocca di Leone, 23, 00187 Rome, Italy (Formerly Portrait Suites)
Region: Italy > Lazio > Rome > Campo Marzio
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#1 Luxury Hotel in Rome
#2 Romantic Hotel in Rome
#2 Family Hotel in Rome
#9 Business Hotel in Rome
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Portrait Roma 4*
Number of rooms: 14
Official Description (provided by the hotel):
Hospitality is an art and Portrait Roma has made it a masterpiece. In a new concept of bespoke tourism, we have transformed uniform luxury into spontaneous personalisation. Live a private mansion with the services of a 5 star hotel built around a city, a suite tailored to you and experiences crafted to your lifestyle. Let us make your stay in Rome a portrait of you. And let us make it better than perfect. ... more   less 
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Also Known As:
Portrait Hotel Rome
Portrait Suites Rome

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