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Hotel San Marco
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Reviews (563)
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Reviewed 29 October 2011

Good location, could walk to most attractions, front desk staff were very helpful although we had to get over a bit of a language barrier as we only speak english and some staff only had broken english if any. Having said this we specified english speaking hotels when booking the trip. Our room was over a restaurant who cleaned up their bottles at 2am every morning, so a wee bit noisy. Our room was good - tv, small fridge, free wifi - bed was very hard. Breakfast was delicious a fantastic choice of cereal, cold meats and cheeses, cooked eggs, bacon, fruit juices etc - very yummy. The lift was tiny, so be prepared to go up one at a time with your luggage, we managed to fit two in at a time (with our luggage) but it wasn't easy :) also no tea & coffee making facilities in the room (but this may just be standard in Europe)

  • Stayed: October 2011, travelled with family
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2  Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2011

Rome was our last destination in the Europe tour ( France - Switzerland - Italy). We had three rooms booked months in advance at San Marco. However, on arrival, we were told there was NO third room available! We had to literally argue our way through to get the required no of rooms. upon check in we realized that the bathroom of one of the room was stinking badly and the basin was out of water. We were in a generally nice mood and would not have cribbed but the front office manager was really rude. He made it look like it was our fault...almost! He refused to act on the situation and after a lot of argument agreed to even come up and inspect the room. After this initial issue, we thought the rest of the stay would be smooth, but the AC in two rooms was not working! there was a control panel in the room but the AC vent was empty...Again the manager said that NO hotels in entire Rome had AC...it was unbelievable as the third room AC was working just fine! The staff at the Bar was also equally rude. We needed some hot water. But they told us we can give you hot water but not the kettle/ any vessel to carry it in. They simple did not understand hospitality or even the fact that we were actually paying for our stay and not staying there free of cost.

The breakfast was more than pathetic. Most of the bread was not even fresh. The three days we stayed there, we did not have breakfast even though we were booked on Bed & Breakfast basis.

If the keep the staff behavior aside, the hotel is quite nice...value for money.
Rooms are spacious enough. Metro station is near by and many eateries at a walking distance.

But I am sure Rome out of all the places has hundreds of better options for hotel that offer the above plus hospitable staff.
Considering we dropped a coin at the Trevi fountain ...! and will definitely return to Rome, we are certain that we will not stay at San Marco again and wouldn't advise anyone else to.

Room Tip: Don't Stay here...Pick another hotel.
  • Stayed: May 2011, travelled with family
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6  Thank nsgMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2011

After flying all the way from Australia via Dubai,we arrived late afternoon in Rome to discover that the room we had payed for a MONTH ($856.00 A Dollars) before and which had been confirmed was not available..HUH!..They then panned us off to another hotel the Milani which after travelling around the world I would rate as the biggest dump ever.My wife was in tears and the stress was unbelievable...We did not stay at the Milani and were lucky to find an apartment courtesy of a local restaurant owner ....@ 70 Euros /Night...San Marco ..your incompetence and off handed attitude was breathtaking and I will spread the word

Room Tip: Do not book hotels through a travel agent as they cannot guarantee that you will get it
  • Stayed: September 2011, travelled as a couple
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8  Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2011

Can't really comment on the physical qualities of the San Marco, as when we arrived, a young lady at reception with poor English, managed to get the message through that they had no room for us, [despite a booking made months prior], and we were shunted off to another Hotel -- as has happened to others.
Just before borading the cab, the receptionist expressed, what appeared to be, thanks for not puting on more of a performance, which suggests that she has had to deal with this type of rubbish on a regular basis.

While the replacement Hotel,[the Portamaggiore] was OK, with a quite pleasant "roof top" bar, it was in a much less convenient location, and made our prior plans, as to navigating around Rome obsolete, as well as, seeing Rome was our last stop neccessitating a re organisation of our transfers to the airport
So, if you want to have somw certanty about having a room when you arrive in Rome, avoid the San Marco

Stayed: September 2011, travelled with friends
7  Thank snub3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2011

This hotel is okay for a base and is very centrally located a short walk from Termini Train Terminal. It is quite a noisy area but we didn't have too much touble sleeping. The breakfast selection was average.

  • Stayed: September 2011, travelled with friends
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Thank andyj54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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