I will start by saying the only two good things about the hotel - it's location is hard to beat, and the pillows were very comfortable. Unfortunately, not enough for a good hotel experience, let alone great.
Cleanliness, however, is not their priority. When we first arrived we found the bathroom sink and bidet speckled with yellow dirt marks; we were too tired from our trip to even guess what they were, let alone try to make a fuss and change the room. We assumed that it was an oversight of the cleaning lady and wiped it off with sanitary towels. Things happen... They shouldn't, but sometimes they do, and we are certainly not ones to ring the church bells at the tiniest problem.
That night however, the full picture started to emerge when we went to bed. The bed linen had multiple little black curly hairs on it... The wool blanked was covered with all imaginable lengths and colours of human hair.
The tiles in the shower cabin were so covered with soap scum and grime that they were sticky to touch, not to mention an unsightly plastic pipe coming out right from the wall - no idea why it should be there.
The daily cleaning of the room is only an illusion - each time we came back after the cleaning had been done, even just half an hour ago, there were bits of lint and hair, and crumbs of whatever we had snacked on the previous night on the floor and the bedside tables.
Not even the sink had been cleaned - we all know that a sink after cleaning is shiny and slippery to touch. This was always sticky and grimy.
I think that all the cleaner does is make the beds, fold the used towels, and empty the bins. Once I went back to the room, because I had forgotten my umbrella and saw the cleaner about to "wash" the floor. The water in the bucket can only be described as grey and muddy.
Taking into account all these major problems, it may be insignificant to mention that the mirror had greasy marks all over, which were never cleaned, and the white door was dirty too.
Thankfully I only dined in the hotel restaurant once. The food was not great and the next day was ruined for me by a tummy problem ...
We were disgusted by this hotel experience, and no matter how friendly the hotel staff make out to be, these things should not happen. And the blonde girl at the reception in the mornings - so incompetent not to speak a word of English. Not a problem for us since 2 of our group were italian and the third (me) speaks Italian, but rather inappropriate in a hotel that hosts an international clientelle.
All in all, avoid if you can.
Oh, and I am adding a foto of the floor just after the cleaning lady had left, for visual reference
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- Also Known As:
- San Valentino Hotel
- San Valentino Rome