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“Sewage smell overpowering non stop”
Review of Max Hotel

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Max Hotel
Ranked #558 of 1,257 Hotels in Rome
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Sewage smell overpowering non stop”
Reviewed 18 May 2014 via mobile

After walking out of the train station we headed down a seedy looking street to find our hotel. The only good thing about this place was it's close proximity to the train station, and even that was hard to see as a positive once we had checked in.

We found the poorly signed hotel which looked run down, in a very unsafe feeling street. We had to push a button to be let in so we made our way inside. There were two other hotels located in the building too. We found an elevator which barely looked operational so we lugged our 40kgs of luggage up the mostly broken marble stairs.

On level 3, we found Hotel Max. The staff laughed that we carried our bags and didn't use the lift but to be frank, we weren't even sure it would safely get us to level 3.

We checked in and were shown to our room, the key was a usual style key with barrel lock and a heavy oversized key ring. As soon as we opened the door we were overcome by a very very strong sewage smell. It was horrendous. I haven't smelt anything as bad In a hotel before.

After stopping myself from being sick, we decided to go out for the afternoon. We came back to our room after dinner, we noticed the sewage smell at the reception area and down the hallways. It was bad, really strong. We opened our door and the smell was worse, particularly in the bathroom area but the smell didn't discriminate, it crept right through the room and didn't leave. I opened the balcony door but couldn't sleep with it open because it joined to the next door room, even though there was a partition, I didn't feel safe. I shut the bathroom door to try and contain the smell but to no avail. It just made the smell in the bathroom enough to kill you!!

The next day when we went to shower, we noticed the shower head was in the wrong position. It was along the side wall of the bath pointing to the bathroom, it wasn't at the head of the bath where it normally would be. As a result, the bathroom flooded because water was spraying out everywhere, no shower curtain or anything.

For A place which claims it to be recently updated, it's awful. The walls are an awful orange with large scuffs, the curtains are orange and hideous on the eye also. The decor is lacking in attention to detail, all the light fittings are off centre and leaning to one side, there were missing globes from the bedside table also. I would say it's falsely advertised at "recently refurbished". The bathroom floor was also very dirty which wasn't nice at all.

I would say this would have been one of the worst places we stayed on our trip and we stayed in many!!

What also annoyed me immensely is that we hung the "do not disturb" sign on our door when we went out that morning. We had been victim to a hotel room robbery at a prior location so we didn't ever want our room cleaned or made up during our stays. We left the room with the "dnd" sign and went out for the day. We got back to find the sign was missing, it had been placed on the inside of the door and our room had been made up. I was furious. All our clothes has been moved and jumbled up and the room made up. Not only this but our balcony door was left open!!! They were obviously trying to clear out the hideous smell that is "Hotel Max" We didn't want anyone going in there unnecessarily.

The breakfast room is poky with three tables seating 2 people at each, the selection is limited and the food is all cold bar the toast you make yourself and the very few hard booked eggs on the window sill.
If you are looking for a peaceful sleep, you won't have it hear. The buzzer to let people in is extremely loud and it was heard every time someone returned to the hotel and needed to be let in. The walls are not the slightest bit sound proof and you can hear everything!!
All in all, I would not recommend this place to anyone. The smell is enough to make you vomit and it is constant, you cannot escape it! It is a hideous place and I really wished we had never stayed there!!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Dimity L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loredana T, Proprietario at Max Hotel, responded to this review, 22 May 2014
Dear Guest,
Thank you for your review on Tripadvisor, even though your opinion about the Hotel was not positive. I appreciated your observation but I disagree on some of them such us, the walls’ and blind’s colour! Anyhow, if you really felt so bad in Hotel Max I do not understand why you did not report it to the reception; we would have tried to do the possible to change the room or to help you to find another hotel. The hotel’s staff is always committed to take care and satisfy its Guests needs, and the aim is to create a familiar atmosphere where Guests can feel at their own home.This is the only dissatisfied review that we received and we hope to have another occasion to make up your mind.
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  • Cleanliness
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English first
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 May 2014 via mobile

The hotel is 30 seconds walking distance from Termini Station,very easy to locate as street name and number are very clear.
The whole staff is lovely and so helpful .
The rooms were always clean.
Highly recommended!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissLala0206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 March 2014

Small hotel, 150 mts from Termini Station, all metro and bus lines close to hotel. The hotel shares the building with other similar establishments, it is on 3rd floor. We are so happy we have chosen that hotel. We receive the best attention ever, staff is excellent, they are on top of every request we might have. Room was enough for a couple, clean, nice. Breakfast was good, and there is always coffee and treats for tea time. We enjoyed our stay and plan to get back!!! Thank you staff of Max Hotel!!!!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GabrielaWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 January 2014 via mobile

The Max Hotel does not deserve its 3 stars. Where to start, there are so many negative points to this hotel:
- despite being located close to the train station, the area is very unsafe especially at night.
- the hotel is quite hard to find from the street and situated in an old residential building shared with other hotels of similar standards.
- the hotel is located on the 3rd and 4th floors with what seems to be an unsafe elevator (under maintenance when we arrived).
- the rooms are tiny and not sound proof (guests shouting at midnight, guest vomiting at 6am, we could hear everything coming from the hallway and the neighboring rooms including regular conversations, keys, etc.).
- the safe was not working so everything had to be locked away in our suitcase.
- the bathroom smells like sewage, the shower is TINY (no place to put the shower gel, has to be put on the floor but cannot be picked up without hitting yourself against the walls) and the towel heater is constantly on high with no way to be adjusted.
- the handle of the bathroom door is very old, heavy and loud and there is no door stopper so it makes it almost impossible to go to the bathroom in the evening without waking up the other occupants.
- over the 3 nights we stayed, the used shower gel bottles were not replaced. Instead the bottles were refilled with water in order to dilute the remaining gel.
- the breakfast area is very cramped and the food selection is very limited.

We stayed at several other places in Rome with a similar price range also located near Termini that were much more pleasant.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank Simon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loredana T, Proprietario at Max Hotel, responded to this review, 11 February 2014
Google Translation
Gentile Cliente,
Vorrei esprimere il mio rammarico per quanto da Lei espresso in questa recensione, sottolineando che il nostro impegno quotidiano è volto a soddisfare le esigenze dei nostri graditi Ospiti.
A tal proposito mi permetta di non condividere affatto alcune Sue affermazioni:
- La zona in cui è ubicato l’hotel è assai privilegiata sia per chi vuole visitare la città, sia per coloro che raggiungono Roma per ragioni di business, essendo distante appena 50 metri dalla stazione centrale e dalle linee metropolitane A e B; ovviamente come accade in ogni altra metropoli, l’area, essendo centralissima è molto frequentata da persone appartenenti a qualsiasi nazionalità, estrazione sociale, economica e culturale ma non per questo poco sicura, dato che come avrà potuto notare nelle strade limitrofe c’è una costante presenza di autorità appartenenti alle forze dell’ordine adibite ai controlli. Inoltre, ho il piacere di informarla che nel ‘vecchio edificio residenziale’, come da Lei viene definita la struttura, durante le ore notturne lavora un addetto alla sicurezza la cui mansione principale è quella di tutelare gli ospiti dell’hotel, intervenendo nel caso in cui accedessero persone diverse da loro. Per di più, a circa 100 metri dalla struttura (precisamente a Via Farini) c’è un commissariato a cui si può fare riferimento, ovviamente anche nelle ore notturne.
- Deve sapere che non è stato un caso che Lei abbia incontrato degli operai intenti alla manutenzione dell’ascensore, infatti è nostra prassi, proprio per garantire agli Ospiti un alto livello di sicurezza, controllare con cadenze regolari, il funzionamento di tutte le parti elettriche facenti parte della struttura.
- Sono personalmente molto dispiaciuta per il disagio provocatoLe dal baccano fatto nei corridoi da altri Ospiti ma come può ben immaginare ciò non dipende da pecche strutturali organizzative, bensì dall’educazione o meglio maleducazione di alcuni individui; e tuttavia Le rammento che quella sera in particolare il portiere notturno che era in servizio è intervenuto più volte chiedendo ai clienti che stazionavano nei corridoi di rientrare nelle proprie stanze.
- Per quanto riguarda la cassaforte, dopo aver letto la Sua recensione, ho verificato personalmente il presunto malfunzionamento ma in realtà tutto è sembrato funzionare perfettamente; probabilmente se si fosse rivolto agli addetti al ricevimento, Le avrebbero spiegato l’utilizzo.
- Ritengo che la colazione sia uno dei punti di forza dell’hotel; i prodotti da me scelti sono tutti rigorosamente fatti in casa appositamente ed esclusivamente per l’hotel (torte, crostate, ciambelloni….); ne consegue che la qualità sia eccelsa. Le ricordo che oltre ai già citati alimenti, sono presenti croissant, yougurt magri e alla frutta, prosciutto cotto, salame, diverse varietà di formaggi, frutta fresca, frutta sciroppata, cereali e cibi senza glutine per celiaci. Da non sottovalutare il fatto che le bevande non vengono erogate da distributori automatici bensì sono preparate al momento nella cucina/bar adiacente alla sala colazione dal nostro barman.
- Ciò che mi ha maggiormente delusa della Sua recensione è quando afferma che le bottiglie del gel doccia vengono diluite con acqua invece di essere sostituite; ciò non corrisponde assolutamente a verità perché Le assicuro che i suddetti prodotti, gli asciugamani e l’intera linea cortesia vengono sostituiti quotidianamente dalle addette alla pulizia delle stanze.
Concludo il mio intervento informandoLa che se avesse mostrato apertamente la Sua insoddisfazione al momento dell’arrivo o durante il soggiorno, le saremmo certamente venuti incontro, aiutandoLa a trovare una sistemazione alternativa di Suo gradimento.
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Columbia, SC
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7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 December 2013 via mobile

I spent one day before leaving from the (very close) railway station. The hotel has been recently renewed and updated to 3 stars rate, however it provides 4 stars standards in terms of cleanliness, home made food, tea time and staff competency. I'd rather suggest it too for longer, family stay as a great location to start any walk in Rome downtown.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SCGulliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 November 2013

Hotel Max is under new management since Oct 2013. My husband and I spent 3 nights here. The staff are really helpful and friendly, they have a lot of knowledge of the area and can point you in the right direction for everything. Met the owners while there and they truly have put their all into their Hotel. Rooms are very clean, bright and was suitably furnished for our stay there. Breakfast was typically continental and of good quality. Our room was cleaned daily to a high standard. Will definately stay there again. The only downside, which is really a small thing, there are no tea making facilities, which would be nice for that last and first drink of the day.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kazzie1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Max Hotel

Property: Max Hotel
Address: Via Gioberti 30, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Free Breakfast
Hotel Style:
#331 Romantic Hotel in Rome
Price Range (Based on Average Rates): £
Hotel Class:3 star — Max Hotel 3*
Number of rooms: 15
Official Description (provided by the hotel):
The Hotel is located in Rome downtown, just 200 meters from StazioneTermini (central railway station and main hub for subway, bus etc.).Colosseo and the Fori Romani can be reached on foot in 15 minutes, theBasilica of Santa Maria Maggiore can be reached in 1 minute on foot.Surroundings are full of cafés, bars, shops and restaurants.The hotel is made up of 15 rooms over two floors within a building located in a very well-known street in the center of Rome.Defined by a classic design style, the rooms’ furniture includes flat-screen TV, air conditioning, minibar, safe, free Wi-Fi access, private bathrooms with complimentary toiletries.Start your day with a continental breakfast buffet of sweet and savory, with Italian coffee and cappuccino made on demand. All the desserts are homemade.Breakfast is served from 7.00 am to 10.00 am every day but Sunday, from 7.30 am to 10.30 am.A multilingual staff and a luggage room are at your disposal, the staffwill be happy to make reservation for you for tours, transfers, cinemaor to provide useful tourist information. ... more   less 
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Also Known As:
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