I have stayed at Palma Residance for 6 nights (12 - 16) in february 2014 with a friend in the residence they have on Via Varese no.5 and it was the worst experience! The information they offer on is a total lie. You have to know the following before you book a room at this hotel :
1. The room is not heated.
2. The bathroom floor is always wet because of the shower and sink drain is not working.
3.The bathroom does not look like in their photos, it is disgusting and the shower in broke it does not close its doors.
4. the rooms have dirty walls and do not look like in the photos.
5. The reception in not open 24 hours , the receptionist is very rood and he is sleeping all the time and doesn't want to be bothered.
6. The internet does not work!
But the most important concern is the attitude of the of the receptionist!!!!!!!! I have made a complain about him and this hotel to the booking site and also directly to their hotels but they dont care, the hotel replied lying and not even apologizing.
This guy that is always at the reception has cursed an threatened me on several time he is a dangerous and sick person and the managers for the hotel do not care about their costumers!!!!!!!!!When the guy found out that i made a complaint he got extremely violent and i was afraid to go in or out! and This guy has ruined my vacation!!!!! He never wants to be bothered and if he does you can expect the worse from him even physical violence!!!! I will continue to complain about this hotel till somebody erases this hotel from the booking sites or at least change their information and fire that crazy receptionist.
In the meantime stay away from this hotel people, I don't want for anybody to have the same experience as me and my friend did!!!!!
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- Also Known As:
- Palma Residence Hotel Rome