This is our second time staying at this hotel. The first was about 6 years ago (?) and it was WONDERFUL - right around when they just opened, the location is excellent and service was excellent. so we decided to stay here again on this trip.....but i am very sorry to say the hotel is not the same as before, not even close......
First, we confirmed a room in the MAIN building (listed as 7 via bocca di leone on their web site), we stayed at the main building the first time too so we were adamant about staying in the same place again as we know what to expect. Even at checkin, they told us we will be staying at the main building. we were told to come back as our room was not ready so we left unsuspectingly and when we came back at 6 pm for our room, we were told that all the rooms in the main building are taken and we have to be moved to the building across the street. we were really upset by this as we were told something else just that morning and the room was confirmed for us before we set out on our trip. No one even tried to explain what happened, and the building on our reservation also clearly states 7 via bocca di leone. this is the worst part - instead of taking responsibility, they told us they can refund our money and asked us to look for a room somewhere else!?!?!?!?!?!?!??!?!?!?!?!?!??!?!
i would never stay here again.
- Official Description (provided by the hotel):
- In the heart of Rome. Near the Spanish Steps, a small building hides six luxurious, light, minimalist suites. Perfect for those who feel the classic hotel to be too impersonal or a Bed and Breakfast too familiar. The perfect place to stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, TripOnline SA, Prestigia and Evoline ltd so you can book your Intown Luxury House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Intown Luxury House Hotel Rome