We booked with Eurostar Hotel for 4 nights online for a 10% discount. When we arrived, we were taken across to this hotel and told they would take us as the other hotel has "maintenance issues", but they are both owned by the same person.
As normal, when we checked in they asked for our passports and then told us we need to pay first to get them back. Then we were told it's cash only. Then we were told the hotel tax which should have been 16 euros was 60 euros. Then we were told that we didn't get the 10% discount even though we had already pre-booked online and had all the paperwork with us. We stayed there one night because we had no choice at that time if night (11pm). The room was dirty and there was no internet.
The next day we eventually found the owner across the street and confronted him, he said he owned another hotel in the same building on the next floor up and would put us there. He told us to pay for the one night and get our passports back, we had to get him to call across the road to confirm that we would only pay what we had to. We went back to Ventura Hotel and asked to pay the bill, what a joke this turned into. It took 3 people for us to pay 63 euros for the night, we gave them 64 euros and it took them about 5 minutes of huffing and puffing before they came back to us with lots of small coins, they slapped the change in our hand and walked away.
This place is a complete and utter joke, nobody speaks a word of English and in my opinion, they're running an ongoing scam. You book through one hotel, they send you to another and then the scam begins. They put you in this place first to try and give you the worst service for your money and then if you start to complain they send you upstairs to a better hotel.
After all this messing around we went up stairs to Stargate Hotel, this place was much better and what we had originally expected. The room was clean, the guy at the desk was friendly, they had wifi even though they switch it off at night and it was secure.
Unless it's absolutely essential, I wouldn't recommend you stay here for one second, the staff leave you feeling very nervous about leaving your stuff there. If you have no choice,DO NOT GIVE THEM YOUR PASSPORTS - we've never had a hotel keep our passports. Take a photocopy with you.
You have been warned, this is a tourist trap.
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