Eurostars St. John
I want to point out that this is only my personal opinion. Others have their expectations and needs. At time of booking I had made research in advance, and found that hotels in Rome are expensive. That said I expect more of a hotel based on the price I paid to Eurostars St. John. For a night rate over €150 this hotel has too many drawbacks. But let me start with the good things:
-Nice room, a bit cramped, but with what you need for a short stay. Everything looked clean.
-Safety box, minibar, desk, closet with hangers and extra pillows and blanket.
-Satisfactory lightened room.
-Limited selection for breakfast, but was enough for me to start the day. Not much bread selection, but much pastry, some fruit, cereals, good coffee, ham, cheese, salami, egg, bacon.
-Mostly helpfull and friendly staff at reception and in the breakfast room, shame the last accident happened...
-Fast check-in & out.
-Silent room facing street.
And so the downsides:
-Rock hard beds. I like it on the hard side, but this was too much even for me. The day we left I had serious back pain.
-Cramped bathroom. VERY inconvenient placed toilet. The both of us staying in our room had problems using it, because it was placed too near the wall and the shower cabinet. The big toilet paper hanger, sanitary pad bag box and phone did it even more cramped and uncomfortable.
-The shower cabinet also was so small that it was not possible to bend over. The only good was the sink and the water pressure and temperature.
-Anoying climate control. Turned it off, but it starts again after few minutes. Asked reception to turn it off permanently. They did, but after a few hours it started again. Tried to set it to 24 degrees, but it does not help. Froze every night. We really did not have a good sleep quality at this hotel. And if you need to restitute and sleep longer in the morning, be warned about fussy maids! They did not have respect for the «Do not disturb»-sign, and did not tidy up our room one day. The other days they only fixed the bed and replaced the handtowels. The last day they told us they finished their job day at 14.00.
-Anoying wifi. Had to log on with username and password every time I waked up my iPhone/iPad from standby... And that was MANY times daily...
-No available power outlets. Had to use an outlet dedicated for a lamp to charge my smartphone.
-Much garbage in the street at the entrance are to the hotel. They should clean up to give a better impression of the hotel. Rome is full of garbage by the way. Not a problem just here.
At check out we asked the reception to call for a "white official taxi". They called their private driver. This was more expensive than the official taxi. We were in advance aware about that this con could happen in Rome, but it is hard to see it in time and say "NO!" when they take your luggage and place it in the car before you see it not is a regular taxi. The day before we should leave we asked them to book place for us at a airport minibus shuttle service. The morning we should leave they told us the shuttle service had called and cancelled our booking. I think the hotel never booked anything to us, and speculated in their own service.
Unacceptable practice of the hotel, and I therefor give one star less in this review.
Will I go back? No! Absolutely not! Mostly because of the painful bed and the location of the hotel, that we found to be too far from the city centre to walk the distance. But also because of inconvenient solutions in room and not a good enough customer treatment.
- Official Description (provided by the hotel):
- The Eurostars Saint John has a great location in the center of Rome, between the Coliseum and San Giovanni Laterano. Among a wide range of great services, the client can enjoy Wi-Fi throughout the hotel, complimentary newspapers and a bar service, plus a covered pay parking. The 4 star hotel Eurostars Saint John is also the perfect place for business events in the centre of Rome, as it offers a large conference room that accommodates 100 people and a small meeting room for 10 people. ... more less
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- Also Known As:
- Eurostars Saint John Rome Hotel Rome
- Prime Hotel Rome