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“Puzzled!”
Review of Al Presidente - CLOSED

Al Presidente
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Restaurant details
Dining options: Breakfast, Dinner, Lunch, After-hours, Reservations
Neighbourhood: Trevi
Reviewed 2 June 2014

I cannot agree with all of the negative reviews written about this restaurant. Yes, it was expensive but our meal was delicious and the service attentive. The gentleman persuading customers in was charming and ensured we were well looked after-free bubbly to start and limoncello to finish off with.

    • Value
    • Atmosphere
    • Service
    • Food
3  Thank smudge10_1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (1,250)
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240 - 244 of 1,250 reviews

Reviewed 2 June 2014 via mobile

It's fun to sit outside and listen to a guy invinting passing by people. He's funny :)
Food was OK. "Damage" for tomato soup, pizza and spagetti - 40 Eur.

1  Thank Vidas K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 31 May 2014

We wish we had read the reviews before visiting this restaurant. This is our first trip advisor entry and reflects our disdain for this establishment. The staff appeared pleasant, but all that changed once they received your order. We witnessed staff being aggressive to various customers who were querying their bill items, the waiters were clumsy and rude. Charges were made for water and bread which had been complimentary in other establishments in the area. Additions were suggested to meals in such a way as to make them sound 'complimentary'. The meals received were adequate but over priced. A 20euro bottle of wine was requested but this was not available and we were offered the choice of a similar wine for the same price. Having asked for a bottle which was 10euro dearer the waiter gave no indication that he would not honour the lower price on our choice. It was only on receipt of the bill that we realised the higher price had been charged. When challenged the waiter became argumentative and said our choice had not been 'similar'. The final insult was to see the 10% service charge. When checking the menu we spotted this in extremely small writing with no English translation, unlike the rest of the menu. This is the worst customer service we have ever experienced when dining out. Avoid at all costs.

    • Value
    • Atmosphere
    • Service
    • Food
4  Thank DancingSue64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014 via mobile

Charge for bread which is supposed to be free, force 10% table charge, etc.
Over priced place to go.
Not suggested at all.

1  Thank Quan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

Just left Al Presidente. Drawn in by gentleman out front. Sat inside at what seemed like nice table and atmosphere. Received complimentary champagne glass and everyone disappeared. After 15 minutes walked around to find waiter. Grouchy man came over dropped off wine menu and left. Finally ordered. New waiter took over, didn't speak any English but was at least helpful. Food was fair. When time for check we mentioned poor service , found out there was a 10% service tax we were never told about and different waiter took credit card machine , banged on table and said he didn't have time for this. This place has unscrupulous business practices. Gentleman at door on way out could have cared less how we were treated after we ate. Big scam. Stay away!

4  Thank 960suzannem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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