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2 reviews
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Rome, Province of Rome, Lazio

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
Eimi67
Coleraine, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“Absolute Nightmare”
Reviewed 19 November 2014 for a stay in November 2014
10
people found this review helpful

Despite the fact the apartment is lovely,clean and in a brilliant location we had nothing but trouble during our weekend family break.

We were broken into twice and had a number of personal items stolen, despite the fact there are two locked doors to gain entry into the apartment block as well as the door to our apartment.
When we contacted the representative the night of the first break in ,we never heard back from the company until the next day-14 hours later! When he eventually got back to us the next day at lunchtime ,he suggested the burglary was our fault for not triple locking the door of the apartment, which we had done.
When we discussed filing a police report he told us that the Italian police had very poor English and we could spend up to 6 hours at the police station so there was no point.
Following this we continued to triple lock our door and ensure the other doors were shut as we left the apartment block
There were approx 10 other apartments in our block
The night before we left we returned from dinner to discover that we had been burgled again with more personal items taken.
As previously, there was no obvious break in and the doors were all locked as we left them.
When we contacted the rep that night,he again did not answer or phone us back.
As we had a very early flight the next day ,we did not have an opportunity to contact the police
We have been emailing the company since we returned and they have not responded.
Hindsight is a wonderful thing but we should have gone to the police in the first instance and should have insisted on a change of apartment.
The circumstances of the burglary seem very suspicious to us and we don't know why the company have been reluctant to get in touch with us.
Given what has happened to date, we would not recommend this accommodation or company to fellow travellers. We want to warn any further travellers of the risks and believe this should be either investigated by trip advisor or the apartment taken off your website.
We loved Rome but this experience has left us shaken.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Feb 2018
Dear, we thank you for your feedback regarding this experience and we feel sorry for all this troubles you had.
We do care about making our customer's stay the best as possible, providing a high standing of services. That's why we improved how we operate and remain attentive to our customers' needs.
It would be a pleasure for us to help you if you change your mind and bring you all the help we can to make your stay a wonderful trip.

Kindest Regards
Romeloft Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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