We stayed for 4 nights in July 2013 and found the hotel to be very clean and comfortable, good wi-fi in the room and a more than adequate breakfast. The location is away from the city centre but only a short walk to the nearest Metro station and anything in Rome is accessible by Metro. We met 7 staff during our stay and 6 of them were excellent. We had a slight problem on checking out when the reception staff Alberto wanted to incorrectly charge for the local tax. There was a misunderstanding in the email communications when our booking was made which caused the problem. We had intended to book for one more night later in our trip but because of the way Alberto handled our departure decided not to bother. A few days later I received an email from the manager Eugenio apologizing for the way our checkout had been handled and explaining how the misunderstanding had occurred. I had not emailed the hotel about our problem so Eugenio had been proactive in contacting me after obviously hearing there was a problem. The way he managed the situation was excellent. In the end we did stay for the further night and were glad we did as it really is an excellent hotel. Thank you Eugenio for turning what had become a bad experience into the good experience you hotel is worthy of.
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- Also Known As:
- Re Di Roma Hotel
- Re Di Roma Rome