We had walked up & down Via Merulana for an hour looking for this hotel in the pouring rain & dark.
Eventually a cafe owner across the road advised us where it was.
On arrival we were greeted by a woman named "Judy". Bearing in mind we were wet, tired & stressed this woman was far from friendly or welcoming. She informed us we were late as we should have checked in by 1430 as this was the time she went home. We told her we could not find the hotel. All she could say was we should have phoned her to say we would be late. Quite how we could do this as she went home at 1430 was not made clear. She also seemed confused as to whether the Merulana was a hotel, inn or guest house.
Fortunately we never saw this woman again.
Gripes major & minor:
No fire notices or any evidence of fire doors/alarms/sprinklers etc. Electronic entry door. Did this unlock in case of fire? Also this door stayed open way too long if anyone was lingering in the hallway behind.
Dark dingy door from the pavement populated by obviously homeless people watching our every move.
Only a small sign to one side stating it was the hotel. Which could not be seen in the rain & dark. This is even a struggle to be seen on Google street view in daylight.
Rip off prices for facilities/services received.
No information on the hotel itself or any literature, other than a map, on the sites of Rome, transport, restaurants etc. A booklet on the best shops was however provided!
The water in the shower would suddenly go from warm to scalding.
No staff available to answer questions or be of any assistance for most of the day. Reception consisting of a desk with a computer in a corner. The only literature on this desk being business cards for the hotel & no phones either private or public seemingly available.
Courtesy tea/coffee/water in the room was not always replaced on a daily basis. Milk, not even satchets of whitener, was ever provided.
Indifferent breakfast. Instant coffee/stale bread & croissants/basic supermarket brand orange juice/cheese/ham etc.
Safe deposit box not working.
The breakfast woman was extremely friendly.
Close to the main rail terminal & airport transfer stops. Also Coliseum & Foro.
In summary we found the place extremely odd & badly run. We would not reccommend this establishment to anyone.
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- Also Known As:
- Merulana Hotel Rome