After 5 nights this hotel was learned by me from many aspects. This hotel has a good service and their willingness to support the visitor's needs. However they destroyed all their image by having bad decisions in our last day.
At the Last night of our stay there was a cessation of water. Early in the morning we called the reception and been told that it's an area problem. They couldn't have handled this situation, and just gain time. I demanded to get straight answers, because we had half day tour and yet we didn't get any solution for not having water (no shower). No need to explain the need for water of my children and wife. After 5 hours of waiting, they were asked to find a room in other hotel for us, just to have shower, they refused. I spoke to the manager himself, we received annoying answers and running out of responsibility. The hotel blamed the municipality, or might they were blocked because other reasons? it can be investigate .... Roma is not a third world city; it cannot accept water cessations in hotels. In addition, this hotel management behavior is childish and it's not professionally at all. No water in hotel from midnight until afternoon we left? is this sound reasonable? the answer is BIG NO . It is not enough to say "we are so sorry, there is water blocked not because of us , it's across the street " and hour by hour the time is pass and they kill our last day and we had to start our journey back and left the hotel .
Regardless the above mentioned please note...(not everything was bad)
We had 2 rooms, that were located on the back side of hotel. Rooms 109-110.
The breakfast was good, i can tell it was a real 4 stars breakfast (European style). However, they could have provided more vegetables and types of cheese specialty for vegetarians.
The cold fish could be an option too. They granted us with a very good cappuccino.
The area is nice, however it was not in a mid-town location. Personally I would have preferred Tresevere area or Campo the flori. However This hotel is located near a metro station, so it has benefits and a plenty space of free parking on the street.
The bar is boring, has no atmosphere, better for business type.
This time, I was with my family.
Pool & Gym -
The hotel has no swimming pool. However, there was a small jacuzzi. The Gym was poor and small.
Late check out -
We ask to stay and they granted us 2 hours with no argue or payment, they were fair in this case.
It seemed the stuff is well trained. They are hospitality. However i must say they are not effectively , for instance we ask the reception which TV station can we watch the soccer game half an hour before it started . They say out will be on channel 1 . the game already start and nothing were in TV , and many calls i made they lead me to the downstairs bar . As you can imagine, the bar was full (great game of Mondial) . Couldn't they prepare themselves at least to provide us the right information without let us down after half game almost over.
This hotel could have gotten my 5 stars rate if it treated the water cessation in a better way. For instance, they could have offered an alternative hotel just for taking a shower; instead they offered us 2 bottles of water.
Tip-they supplied water boil for coffee and Tea. First thing you buy is milk and your all set.
- Official Description (provided by the hotel):
- Hotel Pulitzer has 83 double rooms including 1 junior suite. The style is chic & glamour due to the use of luxury materials and finishes, starting from the flooring in Wenge coloured wood that matches the colour of the fabrics and furnishings ranging from white to black, and taking in shades of brown to create a warm, welcoming and cozy atmosphere. The bathrooms of the rooms are a modern interpretation of the 1920s New York style using small ceramic tiles, in this case in black, which go well with the Wenge wood flooring and the contemporary style sanitary fixtures. ... more less
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- Also Known As:
- Pulitzer Roma Hotel
- Pulitzer Roma Rome