The hotel is in a beautiful location so we arrived very happy and pleased but as soon as we met the receptionist our mood changed! Very unwelcoming, unhelpful and generally obstructive. The room was adequate but the air conditioning unit was balanced on bricks. The Bar opened at 8pm - the same time the restaurant opened so you couldn't have an early evening drink.There were cars outside but no one seemed to be around so it had the atmosphere of the Hotel in the Shining!
We looked at the expensive and "odd" menu and glad we decided against it is we discovered a delightful restaurant at the entrance of the road leading to the Hotel called "the five statues" which I would highly recommend. A warm friendly owner and delicious food. They saved our visit!
Such a shame as a beautiful location but the staff need to get their act together as it's so important to be welcoming when guests arrive.
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- Also Known As:
- Torre Sant'Angelo Hotel Tivoli, Italy - Rome