Even though I had cancelled the second night of our two night stay, when we checked in they
refused to acknowledge our cancellation even though we had copies of email correspondences. We were told that we would have to pay the full for the two nights if we wanted to stay there for the night and that it could be sorted out on the morning. Next day we met with the manager and were told that there was nothing that she could do. Disgusted we went out for breakfast as the hotel "breakfast" consisted of some cheap crappy factory made pastries in plastic and instant coffee. When we came back we were told in no uncertain terms by the extremely rude desk clerk that we had to be out within five minutes even though we had paid for the room for another night. The manager refused to speak to us, so disgusted and not wanting this bummer ruin our trip, we left. Expedia, who did the initial booking couldn't get anywhere with the hotel people but they did give us a $50 gift certificate towards our next trip which we appreciated very much. Advice- avoid this place at all costs
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- Also Known As:
- Due Torri Hotel
- Due Torri Bologna