I stayed at the hotel 10 days ago and I am still venting from the very mediocre experience, and I have taken to Tripadvisor to warn other innocent fellow travellers. When the highlight was that the taxi you asked for was on five minutes late, you can get a feel for how poor my less than 24hr experience was.
On arrival I was met by a charming young man who kindly advised my my room was on the ground floor. I found my room whilst passing metres and metres of stained dirty carpet. Then the room key entered the door and I was ready to kick my shoes off after a hard day, enjoy a cold refreshment from the mini bar and have a shower, before meeting my colleague in the bar, unfortunately none of the three normal wishes were obtainable.
1) the mini bar had mineral waters in it together with mld, and was not cold
2) the room had no hot running water had to run for 22minutes to get luke warm (I tried to watch TV while waiting for maintenance, which was great with 48 Italian channels all worked perfectly, but the international channels had the picture quality of a 1962 TV set)
3) Everything was going to be sorted with my walk passed the metres of stained dirty caret to the bar and enjoy a well earned Gin Tonic.....oh ho...scusa Signor we have no bar operating in the bar...Oh My God.
This hotel could have only got better if Mr Basel Fawlty was serving.
Well done Bologna Airport Sheraton on NOTHING!!! Long make you continue to get the feedback yo deserve....by the way customer service is in both the Italian and English dictionary!
A very unhappy businessman
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- Also Known As:
- Sheraton Bologna Hotel Bologna
- Sheraton Bologna Hotel And Conference Center
- Bologna Sheraton