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“Bad internet ”
Review of Metropolitan Hotel

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Metropolitan Hotel
Ranked #9 of 102 Hotels in Bologna
Certificate of Excellence
Reviewed 6 July 2014 via mobile

If you are looking for a hotel with good internet, this is not the hotel for you. The internet is slower then a snail. And when you ask about solutions they don't have a proper way to help you because there English is pritty broken and they don't understand you properly

Stayed: July 2014
Thank Omer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hmetro, Responsabile relazioni con la clientela at Metropolitan Hotel, responded to this reviewResponded 7 July 2014

Dear Guest
My apologies that a technical problem has ruined your stay with us.
Our connection works very well, we are not aware of any black-out nor technical problems in our wi-fi net, all the customers’ devices worked perfectly, it’s really strange if "your " device didn’t work, but sometimes it happens, it’s not always our responsibility, it could be also due to your device settings.
The staff is always at disposal of the customers for all problems and they speak perfect English, at every check-in they give to all guests the written instructions (both in English and Italian) for the wi-fi connection. What our staff cannot do, is to solve the possible technical problem of your device: we can help you in suggesting some technical shop, nothing else, we are not allowed to put our hands into "your" device, this needs particular competences. We hope to have the chance to give you a second opportunity to try our structure and services.
Claudio Salvatore
Hospitality manager

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402 - 408 of 1,569 reviews

Reviewed 2 July 2014

From the friendly, helpful staff to the comfortable room, great location...Would definitely stay again. Breakfast was a good European spread...hard boiled eggs, fruit, yogurt, breads/rolls, meat, cheeses, cereals, juice, coffee/cappuccino...Room and bathroom was cozy but very clean with good amenities. Easy walk to anywhere we wanted to go. We requested and got a quiet room on the top floor-no view but very quiet.

Room Tip: Stayed in quiet room at the back of the hotel-no view but nice and quiet.
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  • Stayed: June 2014, travelled as a couple
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Thank Susiebeeonmaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

My wife and I stayed here for two nights and we weren't disappointed. The room was clean, quiet and comfortable. The hotel staff was very friendly and helpful. The location is right in the middle of the main shopping area in Bologna and close to everything only a short taxi ride from the train station. If you are looking for a good hotel in Bologna, look no further.

  • Stayed: June 2014, travelled as a couple
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Thank Marc K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

My husband and I spent one night of a two-night trip to Bologna here. We wish we had spent both nights. The first night was in a small stark room by a very noisy busy street. We went out looking the next day and found this place. They said they put us in a junior suite for the price of a regular room. I'm not exactly sure. The room definitely cost significantly more than the stark room on the noisy street. But the room at the Metropolitan was absolutely lovely. It opened onto an interior roof-top courtyard. It was spacious and quiet. We could sit and work in the courtyard. And it was extremely restful. Breakfast was good. Lots of very different small things, very nicely prepared. The staff were wonderful. Very helpful. Very informative. Suggested places to see, places to eat, places to drink and were right on all accounts. We would certainly go back again.

  • Stayed: May 2014, travelled on business
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1  Thank spwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

Although we had booked a Superior room on the courtyard, we were upgraded to a Junior Suite. Thanks all around, then we were put on the elevator to the second floor. The maid led us around to the other side of the building, then out a door, down some steps, across the lovely courtyard, and into our room, No. 603.

We looked around in amazement. The main part of the large room was on a platform (see photo), one step above the level where the double sink and open walk-in shower were located. All were open to the bed area. The toilet and bidet were in a separate small room, with a glass door, of course. The shower enclosure had three walls (see photo), enabling the person taking a shower to freeze! And the raised platform was a disaster waiting to happen, especially if one awakened during the night and forgot to step down on the way to the toilet room. The closet was in another step down room, but could be reached from the platform. I wanted to request another room, but my husband was tired and said we should just tough it out for the two nights.

When we returned to the room after dinner, we realized that the light outside the glass room door was permanently on and there was no blackout curtain on the door. In addition, daylight would wake us up early, which it did. No Kleenex in the room, surprising for a hotel of this quality. And no exhaust fan in the toilet room, just a small vent above the door into the bedroom. The bed was good and firm, the air conditioning was effective, the outside sitting area was lovely, access to Fox News was great -- but a very impractical room!

We awakened much too early, thanks to daylight streaming in through the room door. Breakfast was average, not as good as in many other hotels. The people at reception were very friendly and helpful. And I suspect that most of the rooms in the hotel were just fine, as the quality of the room and furnishings was very good.

Other thoughts -- the small street the hotel faces has a restaurant with outdoor tables, so rooms facing the front of the hotel would find the noise disturbing. Also, if you drive into the street to drop off your bags, you will have to back out. It might be easier to back in toward the hotel.

  • Stayed: May 2014, travelled as a couple
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4  Thank Chandolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hmetro, Direttore at Metropolitan Hotel, responded to this reviewResponded 24 June 2014

Dear Guests
thanks for the lovely and long review you posted on Trip Advisor.
Unfortunately, not all guests understand the solution in our beautiful jr.suite, the front desk at check-in showed you the room with the shower in the new "travertine" open, (thanks for the photo you posted about it all the customers can see,) and maybe you did not appreciate it, but it was a special update for free, the intention was to impress you, positively .... in any case, you could change the room immediately or the next day.
And just to clarify:
1st - we are 3 stars hotel, not all the amenities you found in the Jr.suite (slippers, bathrobe,double sink etc..is normal to find in this standard of Hotel and for the price you payed...(about the kleenex, we take in consideration your suggestion)
2nd - the 603 room, is located in our courtyard with trees of olives, with out side patio where guests can read a book, relax and take some cool drinks.
3rd- Of course, in the patio there is a light with a regular switch to open or close (when it is necessary, of course, if you do ...) and in the windows there is the blackout curtain.
I'm sure that if you switched off the light and closed the curtains your sleep were fantastic.
4th- The hotel is located in one of the oldest historic center of the city, in a small street (one-way ...), if you come from one direction to go back you have to drive in reverse, there is no doubt, thanks for the suggestion you posted for the other customers.
My apologies, maybe I misinterpreted your review but I'm sure that all the Tipadvisor travellers can see that there is no doubt that you has been "the strangest and most incomprehensible review that we have had" I do not know if your stay was positive or not.
Claudio Salvatore - Hospitality Manager
Hotel Metropolitan & Met's Apartment

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

After 9 days on the road from Brindisi to Bologna we arrived to Metropolitan - the best hotel we could imagine.
The were most helpful finding solutions for packing up and storing our bikes for transportation to Denmark.
The staf is very skilled, kind, helpful and they knew just how to make our stay straordinario in Bologna.
I will not hesitate to recommend Hotel Metropolitan to friends and family - and I look forward to stay in Metropolitan on our next trip to Bologna. Thank you.

  • Stayed: June 2014, travelled with friends
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Thank Søren E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

I recently spent three nights in one of the Mets Apartments with my husband and young daughter (she is almost two). We would highly recommend it - the location is great, just a short walk to the centre. The apartments are a short walk from the hotel and are on a quiet side road. When we made our reservation we were offered a studio apartment. We asked whether there was one available with a separate bedroom (easier for putting our daughter to bed) The manager kindly replied to say there was but it would be 30 euros per night more - but said if it was still available when we checked in we could have it at no extra cost. When we got to our apartment it was one with a separate bedroom and we paid nothing extra as promised so were really pleased. The decor and facilities in the apartment were excellent and there was a travel cot set up for our daughter as requested. The reception staff were really friendly and helpful - the whole place had a lovely feel to it. Would definitely stay there again if we are ever back in Bologna.

  • Stayed: June 2014, travelled with family
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1  Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Metropolitan Hotel

Address: Via Dell'Orso 6, 40121 Bologna, Italy
Phone Number:
Region: Italy > Emilia-Romagna > Province of Bologna > Bologna
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Bologna
#7 Family Hotel in Bologna
#11 Romantic Hotel in Bologna
Price Range: £97 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Metropolitan Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Simple, minimalist, inspired to Far East suggestions..Design Hotel in Bologna The Metropolitan Hotel has been completely renovated according to the news hospitality concepts.Modern comforts melt into an exclusive inner design combined to a long tradition of family of Hoteliers.The Metropolitan Hotel is perfectly located in the Medieval city centre of Bologna, in a walking area a few steps from Piazza Maggiore.Exotic flavours from Far East will seduce guests along the enchanting and relaxing atmosphere of the breakfast room to taste several Eastern teas an herbs infusions together with fragrant brioches and a creative selection of fresh fruits.Our Staff will be glad to suggest you the best Restaurants of the City, the most exclusive Shops and Outlet and to arrange your visit to the legendary cathedrals of motors: homeland to Ferrari, Ducati, Lamborghini and Maserati brands.And for those who want to stay in elegant apartments, maintaining the benefits and services of a hotel, are available to the new MET'S APARTMENTSParking at 100mt from the Hotel (price reserved for our customers). ... more   less 
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Also Known As:
Metropolitan Hotel Bologna

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