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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Bologna, Province of Bologna, Emilia-Romagna

Reviews from our community

Average - based on 1 review
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Reviews from our community

BayAreaCo...
Bay Area
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Below expectations generated by owners' description of apartment”
Reviewed 1 October 2016 for a stay in September 2016

This apartment had an excellent location on the main square of Bologna, with windows that opened on to the square (Piazza Maggiore). The apartment was very clean. However, the windows were half height, the furniture was inadequate for more than two (we had four) and the kitchen was not separate from the living room. There were not enough utensils in the kitchen to cook properly. The apartment had a washing machine (very small) but no dryer and even with a drying rack, there was nowhere to put it other than on a very tiny landing. The wifi only worked half the time, despite our complaints it took two days to be fixed. The elevator to the third floor required a climb up a narrow stairway and did not work 3 days out of 7, including the day we left, when we had to drag heavy bags down the stairs. If we had left the apartment with the keys on the table and stepped onto the tiny landing for the non-working elevator, we would have been locked out on leaving, with no way to get back in or get down to the ground. The shower was tiny and the second bedroom had two twin beds, one of which was a metal cot, despite them knowing that we had two adults coming to stay with us there. During our stay the city was crowded with returning students (an area just adjacent to ours) and pilgrims who came for the Franciscan Fair they set up 3 days in the major city plaza, ruining our view and causing a lot of noise from construction. The property was described as being on top of an old palazzo (Banchi) but it turned out it wasn't really a palazzo at all - it was an ordinary and oddly refurbished building with a false front. The remodeling had cut off half the windows that overlooked the square. Very odd place. Would never rent another Halides-owned property.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location
Liked least: The apartment amenities were all exaggerated, including a misleading photo.
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Oct 2016
Dear Suzanne and David,

thank you for taking some time to share your opinion with us, it is very important since it helps us improve our service.
We are happy to hear that the location and the cleanliness of the apartment met your expectations, but we are sorry that not everything was at your liking.
As for all the issues you've mentioned, thank you for letting us know, this will help us be informed about the things to be fixed in order to fully satisfy our guests. For this reason, our operations department will be informed so they can take care of these issues and intervene wherever possible.
As for the returning students and pilgrims that ruined your view and made a lot of noise, we are sorry to hear about this, sometimes we cannot prevent some kind of events.
Anyway, we really hope that you enjoyed your stay in Bologna despite of all, and hope you will soon give us a second chance.

Kind regards,
Halldis Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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