Had dinner with my boyfriend and was very disappointed with the staff.
I normally write good reviews and the food we had was good unfortunately the service was shocking. Problems started with first order when we ordered water, now we eat out a few times a week and the norm in Parma is normal water is always the general Panna brand, we were given something unheard off and did not like the taste after asking if the had anything else they brought us The standard brand Panna. As a celebration We ordered a bottle of our favorite wine Armarone red wine and the young waiter struggled to open it, after 5 mins, splitting the cork in bits and everyone watching him, he called for help. Second arrogant waiter opened the wine and upon tasting we said it was off, however he disagreed and had his colleague smell it. eventually he asked us to leave it to breath for 10mins, We agreed and the wine was still off but the waiter ARGUED that it was not, At this point, if we had not started eating we would off walked out but just let it go to try and enjoy our night.
Food arrived and first course was good but nothing to write home about, soup for me and fried artichoke, next we both had fillet meat which was good. We tried our wine again and that vinegar taste of bad wine was still their so we didn't drink any of the wine.
Upon asking for the bill at this point, they should of taken the bottle off or at least offered a discount but they ignored the fact that we didn't touch the wine, cleared our table and charged both waters and wine, we paid the bill and left. We will not return.
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