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“Very bad experience.”
Review of Starfish Holidays

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Starfish Holidays
Reviewed 3 July 2012

We have booked this apartement on the internet. Was very dissapointed. Worst bed I have ever slept on. Nearly impossible to reach room with luggage. Railway track running about 20 meters from building. Cleaniness of bathroom and small kitchen not what you will expect.

  • Stayed: July 2012
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Thank hanri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Good morning,
We are very surprised to read such a negative opinion and we can not figure out which guest can have such a bad opinion of us.

The only customer who recently complained during the stay is "escaped" after the first night, without meeting with us to solve its problems. If this is you, we are very disappointed that your experience was negative.

We have many rooms and a hotel nearby, it would be very easy to settle in case of problems, but we need a minimum of collaboration (for example, meet with us)

Isabella Giorgi

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23 - 29 of 43 reviews

Reviewed 15 April 2012

The location is good but can be noisy when the train passes by. The address is not the same as listed above. The payment is received in cash only at a nearby store. This is not communicated on booking.com The towels were replaced only on the last night of our 4-night stay and we run out of toilet paper. We weren't informed where to leave the key upon departure. There is a kitchenette on a different level but it's not heated and it's accessible by a very steep staircase. There is a large terrace with a sea view, adjacent to the kitchenette but not very useful when it's cold. The room has a random collection of furniture and a very noisy refrigerator.

  • Stayed: April 2012, travelled with friends
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Thank M O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCrismar, Proprietario at Starfish Holidays, responded to this reviewResponded 17 April 2012

Good evening,
thanks a lot for your review.
I'm really sad to see that you did not enjoyed totally your stay, but i want to write something about your complaints.

Payment: the day of your arrival there was a problem with the mobile network (Vodafone IT) due to rain in Riomaggiore, so my POS was KO for a few hours. I asked you to pay cash or wait until the network problem was fixed. After two hours i also told you that everything was ok with the POS but you choose to pay cash day by day, in the shop of our friends close to our door (this is the first time for me to get money in this mode, but i accepted for your satisfaction).
This was a real exception, i ALWAYS get money from my guests the day of arrival, and i accept EVERY type of credit card.

Position of the room: we are a guesthouse with rooms located in different blocks, and it is clearly written in the reservation confirmation.

Kitchenette: you booked a room, not an apartment. There was no kitchenette mentioned in your reservation confirmation.

Towels and toilette paper: at the check-in i gave you my mobile number to call for any necessity, also with a simple SMS. I did not received any request, so i thought that everything was ok.

I hope anyway to see you soon again, maybe visiting the hotel i have in La Spezia, which it is maybe more comfortable and good for you.

Thank you,

Isabella

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Reviewed 10 April 2012

We had a fabulous stay in Riomaggiore over the Easter weekend. The staff were very helpful (very prompt email responses) and very friendly. While Riomaggiore is tourist filled during the day, in the evenings it quiet and the apartment was the perfect place to rest weary legs after a long walk. The apartment is close to the station (no long uphill walk) and bars, cafes and restaurants abound. Would definitely recommend Starfish Holidays!

  • Stayed: April 2012, travelled as a couple
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1  Thank Smitha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2017
Google Translation

  • Stayed: June 2017, travelled with family
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    • Cleanliness
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1  Thank RIS_65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2017 via mobile
Google Translation

Stayed: May 2017, travelled as a couple
Thank Victor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 May 2017

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Reviewed 19 December 2016
Google Translation

Stayed: September 2016
Thank isabella p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2016 via mobile
Google Translation

Stayed: September 2016, travelled as a couple
Thank Raphaël D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Starfish Holidays

Address: Via Cristoforo Colombo 135, 19017 Riomaggiore, Italy
Region: Italy > Liguria > Italian Riviera > Cinque Terre > Riomaggiore
Amenities:
Free Breakfast Kitchenette
Hotel Style:
Ranked #17 of 24 Speciality Lodging in Riomaggiore
Price Range: £52 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Starfish Holidays 1*
Number of rooms: 5
Official Description (provided by the hotel):
Welcome to Starfish Holidays!We offer different types of accommodation for all the needs of a couple, just 150 meters from the lovely “marina” of Riomaggiore and a short walk from the train station , with a breathtaking view of the center of the country, the typical Ligurian alleys (Carugi) or with a large panoramic terrace.Our apartments are fully furnished and equipped with every comfort, with kitchen or breakfast service, in characteristics houses that lead to the beach. Everyone has the availability of mini-bar, hair dryer, clean linens and supplies, with private bath and private entrance.Our central location in Riomaggiore will allow you to easily visit the whole of the Cinque Terre National Park, including the famous “Via dell’Amore” which is only a hundred meters and all the other paths that lead to other beautiful countries in the Park. ... more   less 
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Also Known As:
Starfish Holidays Cinque Terre/Riomaggiore, Italy

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