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“Decent mid-range hotel, clean, but poor location”

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Novotel Genova City
Ranked #31 of 91 Hotels in Genoa
GreenLeadersBronze level
Sandwich, United Kingdom
Level Contributor
116 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
“Decent mid-range hotel, clean, but poor location”
Reviewed 11 October 2013

This is a good mid-range hotel with clean rooms and sufficiently friendly staff, but it suffers from a poor location (bussable if you try hard). Also, the breakfast is not worth paying for if not included - you'll find better options elswewhere.

So, a good night's sleep most likely (though beware no aircon, just fan) but nothing on your doorstep, sadly.

Stayed September 2013, travelled as a couple
Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SERGIOMOBILIA, Direttore at Novotel Genova City, responded to this review, 12 October 2013
Dear Guest,

Thank you for taking the time to inform us about your experience following your stay at our hotel.


We look forward to welcoming you back soon at one of the Novotel hotels.

Yours sincerely,

Sergio Mobilia - direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,075 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Swindon, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2013

This hotel is not city centre its a fair walk to the centre. The hotel downstairs is all clean and tidy great kids section Xbox bricks and apple computers, the room however is a different story different walls, dirty carpet, broken taps in the bathroom and the bed woke up with bites on my leg and arms won't be staying here again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruthegray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SERGIOMOBILIA, Direttore at Novotel Genova City, responded to this review, 11 October 2013
Dear Guest,

We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.

We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Sergio Mobilia - direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Genoa hotels

Fribourg, Switzerland
Level Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 October 2013

After a very long journey over a period of 11hours of cars and ferries and freeways and a vommitting 2yo infant, it was a sight for sore eyes to be checked into a wonderful and familiar Novotel!

Novotel Genova City gave us exactly what we wanted. Low stress, familiar comfort and a connected double room with a cot for our 2yo to sleep in. Too tired to go to the restaurant, we ordered room service, standard club sandwich and egg omelette. Club sandwich was a little disappointing. Mayonnaise badly attempting to cover up the lack of turkey in the sandwich, but hey, we were hungry and it hit the spot.

Tip. Get rooms away from the elevators & stairs. The "people traffic" is loud at all hours of the morning and night

Tip. Breakfast at the bar ("City Breakfast") is an excellent alternative for anyone who just wants to grab a coffee, croissant (or 3) and some juice in a relaxing setting without jockeying for position at an "all-you-can-eat" breakfast buffet. You also save over half of the price for breakfast!

Negative. Parking is limited and if you have a roof-box on your car, you wont be allowed into the parking place. Street parking is limited and not so safe.

Otherwise, service was excellent, italian style (a little crazy and chaotic) and the people very helpful and prompt. I wouldnt hesitate to go back again.

Room Tip: Stay away from the elevators and stairs. Also get a room further away from the mezzanine convention...
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Val J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SERGIOMOBILIA, Direttore at Novotel Genova City, responded to this review, 4 October 2013
Dear Guest,

Thank you for taking the time to inform us about your experience following your stay at our hotel.


We look forward to welcoming you back soon at one of the Novotel hotels.

Yours sincerely,

Sergio Mobilia - direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
107 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 26 September 2013 via mobile

This is a 4star hotel which hardly deserve all of them.
Is not a bad hotel but there's place for improvements.
The staff should try to be more cheerful and warmly , especially at the hotel's cafe.

The room was in general good with some minor glitches .
The location is the main issue , since is located far from the center and with no much around to look at.

Didn't try the restaurant , there's one valid option nearby "taverna dell'astronauta"
Free wifi is good

In the end is good for a short business stay not vacations

Stayed September 2013, travelled on business
Helpful?
1 Thank Sc2111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SERGIOMOBILIA, Direttore at Novotel Genova City, responded to this review, 28 September 2013
Dear Guest,
Thank you for taking the time to let us know about your experience by wrtiting on tripadvisor..

We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.

We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Yours sincerely,

Sergio Mobilia - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Estado de Mexico, Mexico
Level Contributor
290 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 26 September 2013

I had never ever stayed in such a filthy room in a "4 STAR" hotel.
Not only that, the mattress was as hard as a board.
It is located near the shipyards and a truck terminal, far from any attraction.
It has a self service parking.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank McMarcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SERGIOMOBILIA, Direttore at Novotel Genova City, responded to this review, 27 September 2013
Dear Guest,

We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.

We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Yours sincerely,

Sergio Mobilia - direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, AZ
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 September 2013

We spent 4 days in Genova the first of September and booked this hotel in advance. I was concerned about the location being too industrial for a bunch of vacationers. Google Maps made it look like it was in the middle of a highway interchange. However, we found that the bus stop was only 150 yards down the sidewalk, with great bus service to the central train station as well as the touristy Harbor area. We had no trouble at all hopping buses to get around. The hotel was classic Novotel. A little plastic, but clean and tidy with no surprises. I would stay there again as we received good value for the money.

Room Tip: Our room was on the south side and had a view of the harbor and the famous Genova lighthouse tower.
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jetcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SERGIOMOBILIA, Direttore at Novotel Genova City, responded to this review, 20 September 2013
Dear Guest,

Thank you for taking the time to inform us about your experience following your stay at our hotel.


We look forward to welcoming you back soon at one of the Novotel hotels.

Yours sincerely,

Sergio Mobilia - direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Genova City

Property: Novotel Genova City
Address: Via Antonio Cantore 8C, 16149, Genoa, Italy
Phone Number:
Region: Italy > Liguria > Italian Riviera > Genoa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Genoa
#15 Luxury Hotel in Genoa
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Genova City 4*
Number of rooms: 223
Official Description (provided by the hotel):
The Novotel Genova Ovest is a modern 4 star hotel with 223 rooms. Strategically located within 700 m from the Harbour cruise terminal, close to the centre of Genoa, 1.5 Km from the famous Aquarium, 6 km from the airport and 3 km from the Exhibition Centre. Ideal for business or leisure trips, it features a convention centre with 7 meeting rooms (180 guests), business corner, WiFi, family rooms for 2 adults and 2 children, NovotelCafe restaurant (open 24 hours), a bar, outdoor pool and garage parking. ... more   less 
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Also Known As:
Novotel Genova Ovest Hotel Genoa
Novotel Hotel Genoa
Novotel Hotel Genova Ovest
Novotel Genoa
Genoa Novotel

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