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“Great Stay at the Savoia”
Review of Grand Hotel Savoia

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Grand Hotel Savoia
Ranked #1 of 91 Hotels in Genoa
Certificate of Excellence
Bern, Switzerland
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Stay at the Savoia”
Reviewed 3 April 2014

We found a bargain deal over booking.com and where overwhelmed checking in at our arrival. The Hotel is not quite in the city center where all the shops are, bit within 5-10 Minutes walk your there. (The Same for the harbor)
The Reception was very professional, and also the other staff friendly. Our standard room into the inner Side was very nice. The whole Hotel was clean. Nice marble and wooden floors and a fantastic breakfast area. (Including the breakfast. You get everything what you wish for...English breakfast, pancakes, continental, and so on)
We'll surly pop in on our next trip to Genova.

Room Tip: The cheaper rooms ar located to the inner side...so the view ist not really spectacular. If you have...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mick-Hotwaterbottle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 March 2014

We stayed at the Grand Hotel Savoia on the first night of our honeymoon. My husband found it, and was so excited about the stay. We were so excited about the spa facilities and the gorgeous rooms. We believed that we'd found a great deal on the room, and were under the impression that the spa facilities were a part of the package.

I wish that I could give this hotel 5 stars like the other Yelpers have. This hotel has done so well on Yelp, had an 8.6 rating on booking.com and was the top-rated hotel Trip Advisor. To say that this hotel fell short of expectations is an understatement.

We got to the hotel at midday, and were excited to set our things in our room and head out to explore Genoa since we were only there until 11am the next day. Things started off okay... We checked-in at the hotel and were told that to access the spa, it would be €25. I was annoyed by this because how much time could we possibly spend in this place to make it worth €25 per person. The agent explained (and boasted) that the charge was per room, and for the entire stay. That sounded reasonable for a couple staying for multiple days. A big expensive for one night, however. We decided to go explore and then see if we felt like adding it later.

We got to the room, and were impressed by the decor. The bathroom had a nice bath, with generous bath samples, including bath salts, gel, lotion, shampoo, conditioner, mouth wash. We dropped our stuff off in hopes that we could go explore. As we were leaving, we realised the door wouldn't properly close and the latch wouldn't lock. Chris found a housekeeper down the hallway, and explained as best as he could in Italian. She fiddled with the door, and saw there was an actual problem, so she called down to someone else. That someone else came to fix it, and then called another someone else. Neither could so they told us to "wait a minute". After 10-15 minutes of waiting, I went downstairs to see what was going on. In all, we'd waited over an hour for something to be done, and the first day of our honeymoon was really not going well. I waited in a huge line to be consistently ignored. Once I finally got to the front, I asked to speak with a manager on duty. Apparently that didn't exist. She asked to know why I wanted to speak with one, and I explained that we only had the afternoon to explore the town. This is the first night of our honeymoon and it was going badly. She explained that they had given us a new room, and acted like that was in some way going way above and beyond. I expected that they should have been apologetic and offered something by way of making it up to us. Nothing came, so I did the cheeky thing and asked. I requested that they add the spa to our room for the trouble. She begrudgingly did it, but acted like it was me being silly.

We went up to the new room, and it smelled overwhelmingly of smoke. I went back down to explain that I couldn't stay in that room, and she said "that one won't work for you either?" No. No, it won't, miss eyeroll. I don't believe it's too much to ask to stay in a room that only my husband and I can access via our keys or that isn't a smoke lounge. None of this was my fault. I shouldn't have received the eye rolls and accusatory tone.

The third room didn't have a tub and the bed looks smaller, but it was what it was. We explored Genoa for a while, and then returned to the hotel to make use of the spa. The pool was much smaller than the photos suggest. There were four couples in it, and that was plenty. It did have jets and a shower like feature. We were as far away from the shower feature as we could be, but when someone was under it, I found that I was getting pretty splashed. They had some lounge chairs facing the pool. There was a room that was standard temperature, with heated rocks that you sit on. It would have been nice if there would have been towels available. We looked for the hot tubs, but they weren't anywhere to be found. Apparently they are up on the roof. We went up there, and they weren't in operation. Would have been nice if they would have mentioned that.

The hotel lobby is gorgeous and it's a quick walk to the train station, but would probably not stay there again because of our experience. Honestly, things happen to rooms. I wasn't mad about the door not working, but felt like they could have tried to make it up to us a bit, and then when the second room was full of smoke smell, I was apparently to blame for being ridiculous or expecting too much.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WeTheTravelFish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele F, Direttore at Grand Hotel Savoia, responded to this review, 1 April 2014
Dear Madame,

I would like to thank you for choosing and staying in our hotel.

I have read carefully your comment, which is very usefull to us in order to improve our services.

I am very sorry about the room inconvinience you have experienced and the behaviour of the front desk staff.

Our aim is to fullfill our guest expectaions and make sure we provide quality service.

If you plan to come back in Genoa, please contact me, the staff and myself will make sure you will have a perfect holiday at better conditions.

Looking forward to welcoming in our hotel.

Gabriele Fortunato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundas, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 March 2014

This hotel is a step back in time! Beautiful art deco design but with modern amenities and great internet. It seems like it should be uber expensive, but it was not, although we were there in low season. The hotel bar is awesome - we had some great snacks one night with our beer and wine. The man behind the bar was a treat to talk to. The staff was very helpful and friendly. A great location also - close to walk to the marina and also close to the metro.
We would love to stay here again!

Room Tip: If you have a car just park at the hotel. It's expensive but parking is not readily available el...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DzinerGrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 March 2014

The staff were friendly and efficient. The common areas were clean and had a very elegant and Italian look to it. The breakfast had a great selection of fresh fruits, different types of breads as well as your normal spread of cereals and cooked selections. It is an added bonus to have a SPA there. Nothing beats an hour in the pool and sauna to end the day with.

Room Tip: Pick the room at the back side of the hotel if you get easily disturbed by traffic.
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  • Stayed March 2014, travelled on business
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Helpful?
1 Thank wildgreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Island of Hawaii, Hawaii
Level Contributor
213 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 22 March 2014 via mobile

With only a few days in Genoa, our stay in the Hotel Grand Savoia was too brief. Of the many hotels in which we have stayed, this one was by far the most elegant! The staff were superb and the breakfast was outstanding. All of this and just across the street from the train station, and an easy walk to the Aquarium and Marine Museum.

Stayed May 2013, travelled as a couple
Helpful?
2 Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington,VA
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 March 2014

The service here was great and the room was the perfect size. The beds were comfortable and it was easy to walk around the city from this location. There also is a great spa available in the hotel for only 20euros for everyone staying in the room! The spa was modern and had everything!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank singlevj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort William, Scotland.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 March 2014

This was my first time back in Genoa for about 45 years. We stayed for 5 nights in this lovely, traditional city, which the Savoia does huge credit, where there is a wealth of things to see and do, wonderful, family run shops in the old city, and the railway station a few metres from the hotel from which one can take a trip up or down the coast to Ventimiglia or Portofino, or even to Pisa, Lucca or Florence for the day.

The hotel is spotless, its staff friendly and extremely helpful, the rooms impeccably furnished and serviced. The Tralalero trattoria attached to the hotel is an excellent eatery, comparing well in every sense to the two best (Tripadvisor rated) restaurants in town and with an extremely good, reasonably priced wine list. My wife made use of the spa every day which she thoroughly enjoyed and the rooftop terrace provides a wonderful view of the city, its harbour and out towards the Gulf of Genoa.

This is a five star hotel which would not be out of place in Rome or Milan - the difference being that, in the latter at least, you would pay three times as much for the same thing, while also having to bear the dreadful air quality in Milan. Altogether a very successful visit for us, which we finished having already decided to go back and stay once again at the Savoia.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WestHighlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Savoia

Property: Grand Hotel Savoia
Address: Via Arsenale di Terra 5, 16126, Genoa, Italy
Phone Number:
Region: Italy > Liguria > Italian Riviera > Genoa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Genoa
#1 Family Hotel in Genoa
#1 Spa Hotel in Genoa
#1 Romantic Hotel in Genoa
#3 Business Hotel in Genoa
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hotel Savoia 5*
Number of rooms: 117
Official Description (provided by the hotel):
Elegant 5 stars hotel with SPA in the heart of Genoa, next to the famous Aquarium and the ancient Harbour of Genova, only a few steps away from the Piazza Principe railway station of Piazza Principe. The hotel is like a fairytale as entering the hotel feels like getting on board of a marvelous transatlantic liner Grand Hotel Savoia offers 117 luxury and comfortable rooms including deluxe rooms, executive rooms, classic rooms, family rooms, junior suites, secrete suite and presidential suite. All rooms feature individual climate control, soundproofing, parquet flooring, coffee and tea maker, LCD TV, free Wi-Fi, mini bar, 1 complimentary bottle of water, safe box for laptop equipped with plugs to charge batteries, bathrobe, courtesy and vanity set. Every room has been studied to create a unique atmosphere, that makes it different from the others. At Salgari Restaurant, where all the details and furnishing have an historical importance, you will taste some of the best examples of typical Italian cuisine and discover international dishes as well. Grand Hotel Savoia disposes of 6 Meeting Rooms, two of them on the top floor with a magnificent view on the historical centre and the harbor. The meeting rooms, all with natural light, are equipped with the latest technologies: videoconferencing, free Wi-Fi connection, screens, complete video and data projection capabilities , microphones, radio- microphones. All meeting rooms offer different setting solutions. Cocktail bar and Executive Lounge. Free Wi-Fi connection in the whole building. Grand Hotel Savoia offers a charming SPA centre with bio-sauna, aromatic showers, massage area and pool. Moreover, on the Top Floor you will find a panoramic solarium with two big Jacuzzi. Fitness Area free of charge for all the Guest with the newest equipments. Children will have fun in the Pirate Garden with its galleon, a treasure well and lots of games. Private parking, cost E 25.00 per day, valet service included. ... more   less 
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Also Known As:
Grand Hotel Genoa

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