So many things were wrong with this experience. Despite having asked in an email for some feedback after our experience we have received none.
We had researched accommodation in Genoa very carefully months before our arrival, and secured a two bedroom, two bathroom apartment with a lounge/dining area, roof terrace, kitchen and elevator through Palazzo Cicala. About three weeks before our arrival we received an email telling us it was no longer available as the “owner” had taken it back!!
At no time did we have contact with a senior manager despite the total inconvenience not to mention breaking the contract. To her credit Nadia, the young receptionist, tried her best to help us. Because of the Boat Show Genoa was booked out. Therefore, somewhat reluctantly we accepted the apartment in Palazzo Lomellino even though it didn’t really meet our needs as a couple and two singles.
Here is where the problems really begin!
The elevator didn’t work so after hauling our luggage around the Old Town we had to haul it up two and a half flights of stairs.
There are two bedrooms, one living area, and a totally inadequate bathroom! The layout of the apartment is a farce with three large rooms in a line therefore if you’re in the far away bedroom you can’t use the bathroom at night without waking others. The bathroom is down 17 very steep twisty stairs without a handrail.
The bathroom is basic in the extreme. The shower curtain is filthy, there’s nowhere for 4 people to hang towels, there’s no vanity cupboard and very little shelf space, the toiletries are of very poor quality as are the towels, the windows were stuck and the fan didn’t work, the walls are grubby, and there is cleaning material stuffed in the corner on the floor behind the basin.
Lighting is totally inadequate. There’s no air-conditioning and no mosquito screening on any windows. Shutters on the windows need adjustment.
There are no suitcase racks, only one ancient wardrobe in the living area, and no chest of drawers or even shelf space for clothing in any room.
The living room also contains one tiny bar fridge, a kettle that doesn’t work properly, cutlery stored in the fridge and crockery in the wardrobe! This is for use when they deliver the very basic breakfast basket each morning – be warned delivery is erratic and the last day we got none at all. The only water is down in the dungeon bathroom so up and down the stairs you have to go to fill the useless kettle! No tea bags are provided, and only instant coffee (in Italy!?)There is nowhere to sit to eat breakfast (or to work on the computer) but there is a huge and useless dining table in the first bedroom (no chairs though).
The TV is in the first bedroom – interesting if all four of you want to huddle on the bed to watch BBC World News! I have to say that internet connection was good, reliable and free.
In the “dormitory” bedroom there are no bedside tables/lamps for reading. There are some narrow shelves and a tiny cupboard, which on investigation contains cleaning stuff, including a sopping wet mop head – nice!
The beds are clean and comfortable. However, only one very skinny foam rubber pillow is provided per person.
If we had been able to find a hotel to accommodate us, we would have been gone the first night! Avoid at all costs!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Hotels.com, Ebookers, 5viajes2012 S.L. and HotelQuickly so you can book your Locanda di Palazzo Cicala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Locanda Di Palazzo Cicala Hotel Genoa
- Locanda Di Palazzo Cicala Genoa