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“The Palazzo Lomellino apartment is totally unacceptable - BE WARNED!”

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Locanda di Palazzo Cicala
Ranked #67 of 91 Hotels in Genoa
Sydney
Level 6 Contributor
358 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
“The Palazzo Lomellino apartment is totally unacceptable – BE WARNED!”
Reviewed 9 October 2013

So many things were wrong with this experience. Despite having asked in an email for some feedback after our experience we have received none.
We had researched accommodation in Genoa very carefully months before our arrival, and secured a two bedroom, two bathroom apartment with a lounge/dining area, roof terrace, kitchen and elevator through Palazzo Cicala. About three weeks before our arrival we received an email telling us it was no longer available as the “owner” had taken it back!!
At no time did we have contact with a senior manager despite the total inconvenience not to mention breaking the contract. To her credit Nadia, the young receptionist, tried her best to help us. Because of the Boat Show Genoa was booked out. Therefore, somewhat reluctantly we accepted the apartment in Palazzo Lomellino even though it didn’t really meet our needs as a couple and two singles.
Here is where the problems really begin!
The elevator didn’t work so after hauling our luggage around the Old Town we had to haul it up two and a half flights of stairs.
There are two bedrooms, one living area, and a totally inadequate bathroom! The layout of the apartment is a farce with three large rooms in a line therefore if you’re in the far away bedroom you can’t use the bathroom at night without waking others. The bathroom is down 17 very steep twisty stairs without a handrail.
The bathroom is basic in the extreme. The shower curtain is filthy, there’s nowhere for 4 people to hang towels, there’s no vanity cupboard and very little shelf space, the toiletries are of very poor quality as are the towels, the windows were stuck and the fan didn’t work, the walls are grubby, and there is cleaning material stuffed in the corner on the floor behind the basin.
Lighting is totally inadequate. There’s no air-conditioning and no mosquito screening on any windows. Shutters on the windows need adjustment.
There are no suitcase racks, only one ancient wardrobe in the living area, and no chest of drawers or even shelf space for clothing in any room.
The living room also contains one tiny bar fridge, a kettle that doesn’t work properly, cutlery stored in the fridge and crockery in the wardrobe! This is for use when they deliver the very basic breakfast basket each morning – be warned delivery is erratic and the last day we got none at all. The only water is down in the dungeon bathroom so up and down the stairs you have to go to fill the useless kettle! No tea bags are provided, and only instant coffee (in Italy!?)There is nowhere to sit to eat breakfast (or to work on the computer) but there is a huge and useless dining table in the first bedroom (no chairs though).
The TV is in the first bedroom – interesting if all four of you want to huddle on the bed to watch BBC World News! I have to say that internet connection was good, reliable and free.
In the “dormitory” bedroom there are no bedside tables/lamps for reading. There are some narrow shelves and a tiny cupboard, which on investigation contains cleaning stuff, including a sopping wet mop head – nice!
The beds are clean and comfortable. However, only one very skinny foam rubber pillow is provided per person.
If we had been able to find a hotel to accommodate us, we would have been gone the first night! Avoid at all costs!

Room Tip: Book a different hotel!
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  • Stayed October 2013, travelled with friends
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Helpful?
3 Thank SydneyTeviot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Denver, Colorado
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 September 2013

1) Even though we had a confirmation, with their own confirmation number even, they gave our room away and when we got there it we were seriously f'ed. It was a busy weekend and getting a hotel was next to impossible.

2) Even if we could have gotten our room. You can't drive up to the place, as the streets are all pedestrian only, there is zero parking anywhere around. There is no visible signage from the outside and finding is almost impossible, even with google maps. When we were buzzed in, we were greated with a lobby that looked abandonned, with literally a shopping cart thrown in the corner, we figured out we had to go upstairs to a little desk with someone who obviously didn't know what to do, we had to wait 20 minutes while our car was double parked. She got her manager who seems like they never actually been in the hospitality business before. This whole operation seems to be run by people who know nothing about the hospitality business. The upstairs 'lobby' was cheaply decorated with Ikea furniture and carpet that was in terrible condition. It sounds like our experience actually happens a lot with them, lost reservations, and that can ruin a vacation.

3) Just don't go. Even if the rooms are nice, there are a ton of better options, with FAR less risk. Also, don't even think of bringing a car to this hotel. They have zero knowledge of where to park or how to handle it.

This was truly the worst hotel experience in my life.

  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank DenverBrian77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Genoa hotels

London, United Kingdom
Level 1 Contributor
2 reviews
Reviewed 2 September 2013

The location of the hotel is great. The reception staff were very friendly on arrival and departure. One negative is that I didn't realise while booking that I wouldn't be staying in the main building but in an apartment a few streets away - HOWEVER - the apartment was lovely and very spacious and I think I actually enjoyed my stay more as a result as it was a nice space to return to at the end of the day.

  • Stayed August 2013, travelled as a couple
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    • Cleanliness
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Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaragoza
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 September 2013

This is the story of a hotel special. When we arrived there we were coming from Monte Carlo by car. The center of Genova is closed to the trafic but you could arrive to your hotel as special service. You have to resolve the laberynth to get there and find the corner of the square where is located, totally hidden without any name, display or sign that could do it easy. When you arrive, from the first floor window,an old man not italian and not english spoken, advice you to wait there, in the street. After that he appears on the main door and request you the ID card and disappear again. Later reappear and say you follow me please. The secret is that the elevator needs a key that you don get until check in, for this reason you did the check in the street, with you lugage.
When you get to the first floor, you doenst see a lobby or reception as usual, there are a small hidden recepcion desk at the end of the corridor in the left side. There they explain where is your room.
The room is like a palace room. More than 35 sqm, ceilling more than 5 meters over the floor. Beautiful cornises on the ceiling, and a new and moderm bathroom into the room. " very big windows and a portable A/C machine, not enough for this room. The furniture is not matcing with the room, it is moderm part of them from IKEA. The breakfst service is just on the hall. Not variated, some good cheese, grapes, croassants and some cold meat.
The location is just in fron of the San Lorenzo Cathedral and close to the Ferrari Square and Palazzo Ducale. Once that you are oriented is good location.

  • Stayed August 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank JavierZGZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level 4 Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 August 2013

No doubt that this hotel is hard to find - do not even consider trying to find it without detailed directions - but we found a hidden surprise when we finally did arrive. We had booked an apartment to have a bit more room with kids and got a huge property with a private roof terrace and good views - very unexpected. We would typically get 2 hotel rooms for the family and this proved to be less expensive anf 5 times the space, with a kitchen which would be useful for a longer stay. The modern apartment was well located in the old town so near many restaurants, the pier and attractions. As noted, there is no parking in the old town so we parked in the City Park at Piazza Dante, approximately a 5 minute walk. Don't be scared off by some of the other reviews if you are open to something out of the ordinary.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 May 2013

I agree with the review above. I booked a room in Piazza San Lorenzo. We had great difficulty finding the front door. The pleasant receptionist gayly told us we had received an upgrade and then led us off down the street to another building where we were taken to a modern and characterless apartment. If I had wanted this I would have booked it.
I don't like being lied to. We questioned why we were not in Piazza San Lorenzo only to be told we were very near. I said I didn't like the apartment and the woman just asked if the lights and water were working.
I would not recommend this place to anyone.

Room Tip: Stay somewhere else.
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Stayed May 2013, travelled as a couple
Helpful?
3 Thank Kolkkz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philadelphia
Level 4 Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 April 2013

This is one of the weirdest hotel experiences ever. You can't find it, even if you are outside the door, and once buzzed in you still can't find it (unless you have been here before). Then there was no staff outside of a lone receptionish. I had to lug the luggage around....then they gave me a place in another building 200 yards away. The room was ok, but that's all. Maybe a two star hotel, maybe.

Room Tip: don't go to this hotel
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  • Stayed March 2013, travelled solo
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Helpful?
2 Thank butzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Locanda di Palazzo Cicala

Property: Locanda di Palazzo Cicala
Address: Piazza San Lorenzo 16, 16123, Genoa, Italy
Region: Italy > Liguria > Italian Riviera > Genoa > Sottoripa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#21 Luxury Hotel in Genoa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Locanda di Palazzo Cicala 4*
Number of rooms: 10
Reservation Options:
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Also Known As:
Locanda Di Palazzo Cicala Hotel Genoa
Locanda Di Palazzo Cicala Genoa

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