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“Initially impressed but ultimately disappointed.”
Review of Hotel Nologo

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Hotel Nologo
Ranked #13 of 91 Hotels in Genoa
Certificate of Excellence
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Initially impressed but ultimately disappointed.”
Reviewed 26 April 2014

The hotel is not far from the station making it very easy to find. On the downside, our balcony faced into the narrow side-street where crowds of youths hung around outside the hostel, drinking and revving their scooters until very late into the night. The crowd did seem to evaporate at approximately midnight.

At first we were impressed by the cleanliness and size of the room, however, we woke up to thousands of ants scurrying around the floor. This resembled a scene from a 1980s horror film. Some items of food had to be thrown away, but worst of all, they had found their way into our bags and rucksacks which inevitably marked as some of our clothes.

A kind member of staff on the desk apologised, gave us a different room and offered us - one night's stay for free. He was very sympathetic and his customer service skills were impeccable. The replacement room was significantly smaller, and we had to share a double bed which was not ideal, however, as this night was to be free of charge, we pushed these thoughts out of our minds.

When I checked my bank account, it was clear that I had NOT received the refund promised.

When I queried the refund, the previous warm reception from the staff had evaporated. They didn't want to know. As by this time we had checked-out, I requested a phone-call back, this did not happen. I then called again where I was told to express my case via email.

The response from hotel Nologo to my email included the following:

'there is no possibility to refund you and it's also strange that someone of the staff could have told you that for an accident '

I would never stay there again...

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Andy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Cleanliness
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São Paulo
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 April 2014 via mobile

Excellent location, walk easily to city center, tiny lift, tiny room, tiny shower. Clean and modern deco...breakfast like average: Apple, bread, coffee..broken tv. No closets..had to hang some clothes ...

Stayed April 2014, travelled with family
Helpful?
2 Thank pbrugugnoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava, Slovakia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 April 2014

I came to Hotel Nologo with my boyfriend for a weekend. I didnt know what to expect because the hotel was new and not many reviews were available. I must say, this is a great hotel for that price! I payed for double room around 50 euros. Room was clean and although there is not much furniture or decorations, it has a good atmosphere. Bathroom was clean and I was surprised by duvets on beds! - In most hotels, hostels, guesthouses they use only a thin blanket.
The music style of hotel makes it fresh. I recommend it especially for young people or young families. Staff was very friendly and I appreciate a lot that they had no problem with our earlier check-in and late check-out (we came about 2 hours earlier and the last day checked out 1 hour later)
Location is perfect! It is 5 minutes by walk from metro station and train station and in walking distance from city center. It takes 10 minutes to get to Piazza di Ferrari by walk!
GREAT STAY!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kajkanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Nologo

Property: Hotel Nologo
Address: Viale Sauli 5, 16121, Genoa, Italy
Phone Number:
Region: Italy > Liguria > Italian Riviera > Genoa
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #13 of 91 Hotels in Genoa
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Nologo 2*
Number of rooms: 56
Official Description (provided by the hotel):
You don’t need to break the bank to plan a stylish weekend getaway or a good business trip in Genoa. At Nologo Hotel you save your money and stay stylish. This is the first budget-friendly hotel in Genoa that perfectly combines hip design, central location and a great value price. Business travelers, loving couples, families and groups, can all find their bargain at Nologo Hotel.Get prepared for a good vibrations hotel experience, where smart and colorful rooms meet free fast Wi-Fi connection and valuable cutting-edge amenities. ... more   less 
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