The hotel is not far from the station making it very easy to find. On the downside, our balcony faced into the narrow side-street where crowds of youths hung around outside the hostel, drinking and revving their scooters until very late into the night. The crowd did seem to evaporate at approximately midnight.
At first we were impressed by the cleanliness and size of the room, however, we woke up to thousands of ants scurrying around the floor. This resembled a scene from a 1980s horror film. Some items of food had to be thrown away, but worst of all, they had found their way into our bags and rucksacks which inevitably marked as some of our clothes.
A kind member of staff on the desk apologised, gave us a different room and offered us - one night's stay for free. He was very sympathetic and his customer service skills were impeccable. The replacement room was significantly smaller, and we had to share a double bed which was not ideal, however, as this night was to be free of charge, we pushed these thoughts out of our minds.
When I checked my bank account, it was clear that I had NOT received the refund promised.
When I queried the refund, the previous warm reception from the staff had evaporated. They didn't want to know. As by this time we had checked-out, I requested a phone-call back, this did not happen. I then called again where I was told to express my case via email.
The response from hotel Nologo to my email included the following:
'there is no possibility to refund you and it's also strange that someone of the staff could have told you that for an accident '
I would never stay there again...
- Official Description (provided by the hotel):
- You don’t need to break the bank to plan a stylish weekend getaway or a good business trip in Genoa. At Nologo Hotel you save your money and stay stylish. This is the first budget-friendly hotel in Genoa that perfectly combines hip design, central location and a great value price. Business travelers, loving couples, families and groups, can all find their bargain at Nologo Hotel.Get prepared for a good vibrations hotel experience, where smart and colorful rooms meet free fast Wi-Fi connection and valuable cutting-edge amenities. ... more less
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