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Excelsior Palace Hotel
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Reviews (1,598)
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Reviewed 24 February 2014

I have never stayed in such a hotel in Italy. The staff was very friendly, the breakfast buffet amazing and the entire hotel clean and tidy. Absolutely worth it! The view from the room was fantastic. The only thing to improve: the front desk staff should be more specific about the (rip-off) prices for taxis to Portofino - there's a bus station right in front of the hotel (taking a cab is not faster at all)..

  • Stayed: September 2013
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1  Thank mish3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this reviewResponded 26 February 2014

Dear Guest,
We thank you for your kind review written about your stay at the Excelsior of last September.
We are delighted to read that you fully enjoyed your holiday appreciating above all the Staff as well as the buffet breakfast and the view from your room.
Furthermore, we would like to remind you that your comments are very precious to us in order to improve our standards of service and to better understand our Clients’ needs.
We hope we’ll have the pleasure of welcoming you sooner back again and all the Excelsior Staff assure you of their personal assistance at all times.

Warmest regards from the Portofino Coast,

Aldo Werdin
General Manager

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Reviewed 15 February 2014

This was our third Hotel in Italy and I realy enjoyed our stay. Rooms are a bit on the small side but we didnt spend much time in it so it didnt matter. We had a Private balconey room on the top floor overlooking the marina and town. Very nice.
You can rent scooters at the hotel which we did and explored nearby St Margarite and Portofino is only 15 minutes from here. Amazing spot on the Italian riviera I especially liked Portofino we visited it every day just superb. Rapello has some nice shops and restuarants and is easy to get around by foot or scooter.
The Hotel has a nice restuarant, service was good and was fair value for money. I would reccommend this hotel.

Room Tip: Higher floors offer much better views, ocean or town views are just as good.
  • Stayed: May 2013, travelled as a couple
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Thank DWgoldengrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this reviewResponded 19 February 2014

Dear Guest,

We thank you for your review regarding your stay at the Excelsior last year in May.
We are delighted to read that you enjoyed your holiday appreciating your room with balcony at the top floor of the hotel with a great view on the marina and the town of Rapallo.
We thank you also for your comments regarding our Restaurant, you may wish to share your experience with other travellers visiting the Lord Byron page and writing your impressions there.

Thanking you again for your attention and hoping to welcoming you again at the Excelsior, we send you our best regards from the Portofino Coast.

Aldo Werdin
General Manager

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Reviewed 4 February 2014

The hotel is a lovely retreat. We were greeted upon arrival with much hospitality, and efficiently check-in. The staff was most helpful. We had a spectacular view from our room -We stayed in a corner room with a view of the bay and the ocean. The room was large, quiet, clean and well decorated. Our breakfast was very good-a wonderful selection of items from which to choose from. We were very pleased. The grounds, as well as the Spa were well maintained and lovely. It is just a short walk away from the shopping district of Rapallo.

Room Tip: 4th floor corner suite.
  • Stayed: January 2014, travelled as a couple
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1  Thank E R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this reviewResponded 7 February 2014

Dear Guest,

We are more than delighted to learn that you did enjoy your stay with us last month. When we receive such positive comments as yours both about our Staff and product, we are greatly encouraged to go on with our everyday efforts to improve our standards of service in order for us to even better meet our Clients’ needs and expectations.

Hoping to have the pleasure of welcoming you back one day, we thank you for your precious review and send you our warmest regards.

Aldo Werdin
General Manager

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Reviewed 28 January 2014

We only booked here as it was showing a reasonable price for a 5 star hotel but lets be honest the rooms are nowhere near 5 star - apart from the nice towels and the turn down. There wasn't room to swing a cat, the wallpaper was all marked and worn and the furnishings and decor were right out of the 70's. Do not be fooled by the star ratings - if you have paid cheap they will find you a cheap room or demand half as much again to upgrade you.

  • Stayed: January 2014, travelled on business
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1  Thank jean-s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this reviewResponded 30 January 2014

Dear Guest,

Further to your review, we wish to remember you that you booked a very very special rate for a classic standard room on room only basis, for this reason we assigned you a standard room.
Please be so kind to note that starting from last year we are renewing all our 129 rooms, now we start to convert our deluxe rooms in exclusive and probably at the end of the year we will plan to renewing our classic and superior rooms. We already refurbished our suites, junior suites creating also new suites as well as the new existing exclusive rooms.
Regarding our upselling proposal, we inform you that the room only rate is applicable only to the standard room, that's why we proposed you an higher room category with a supplement which included the superior room with Buffet breakfast, the access to the Health & Fitness Centre with indoor pool with whirpool, sauna, turkish bath and sea view gymnasium.

Thanking you for your kind attention, we send you our best regards.

Aldo Werdin
General Manager

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Reviewed 18 December 2013

We had planned to stay @ this magnificent hotel for one night and then travel on to Nice and Monaco. But, the superior grounds and staff, particularly Chief Concierge, Angelo, caused us to stay 3 extra nights and cancel France. I travelled much on business for 35 years. I have stayed @ many 5 star hotels. But the location, lodging, food, and staff are the best I have ever experienced. Angelo is an enthusiastic, classy, nice, man who helped us w/ many great suggestions. The hotel is elegant but not pretentious, a tough combination to achieve.

  • Stayed: December 2013, travelled as a couple
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2  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this reviewResponded 23 December 2013

Dear Guest,

We are delighted to hear that you enjoyed the experience of being our Guests so much that you decided to stay with us longer than you had planned!

We thank you for the nice words about our Staff and would like to seize this occasion to wish you a very Merry Christmas and a Prosperous New Year.

Aldo Werdin
General Manager

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