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Traveller rating
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All reviews beach club infinity pool five star hotel sea view old world cinque terre sun loungers amazing views santa margherita and portofino fantastic location terrace concierge coast bay boats europe
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Reviewed 28 August 2016

We stayed at this hotel during our visit to the Italian Riviera. Could not have chosen a more luxurious hotel. From the hotel, to the room, to the view, everything was 5 star. The staff were amazing. They even upgraded us to a deluxe room without having to ask us. Try to get a corner room, has both views. Ours was 207. All three pools were amazing. Perfect spot also for swimming in the sea. they even have floating beds in the sea. Breakfast was delicious. something for all. Hotel 7 minute walk to the harbour to take the ferries to either Cinque Terre or towards Portofino. Main squares, 5 minute walk to many stores and restaurants. More to say, but if you have any questions, feel free to send me an email.
Again thanks to all the Staff at Excelsior Palace Hotel. Hope to see you again.

Room tip: Corner suites have both French doors and large window, perfect to see both views
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank CanadianGoose27
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this reviewResponded 9 September 2016

Dear Guest,

thanks for your great review.

We are delighted to hear that you appreciated our property.

Comments such yours mean quite a lot to us since they reward our everyday efforts at improving our standards of service.

Looking forward to the pleasure of welcoming you soon, we send you our kindest regards from the Portofino Coast.

Aldo Werdin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2016 via mobile

I stayed at this hotel and found it to be just ok. I also stayed at the Imperial Place in Santa Margarita and it was much nicer. A very old and beautiful place. Excelsior is in Rapallo a city of sorts which isn't very pretty. You'll find that most tourists who stay in this city end up taking a bus or boat to Portofino or Santa Margarita for dinner, lunch, going to the beach and shopping. If I return to this region I would only stay in the Imperial Hotel. The cost was the same but the location and atmosphere were light years apart.

Date of stay: July 2016
Trip type: Travelled as a couple
Thank Budgreenw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this reviewResponded 9 September 2016

Dear Guest,

Thank you for your comment.

As you have defined your stay just “ok”, we kindly ask you to provide with more information in order to improve our product and service where necessary.

Best regards,

Aldo Werdin
General Manager

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Reviewed 26 August 2016 via mobile

My husband and I stayed here for our honeymoon. I can't recommend the hotel enough. It's a beautiful property, has amazing amenities, including multiple pools, waterfront access and a spa. Overall, the hotel has a classic, opulent feel which is matched by Five Star service. The breakfast buffet is delicious and Eden Roc restaurant was delightful. I highly recommend the Calzone.

My only complaint was that the wifi logged out immediately after you stopped using it for a couple of minutes and required a long login process to renew access. It was an annoyance, but not awful.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank Mandi1429
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this reviewResponded 29 August 2016

Dear Guest,

Thanks for your great review on the occasion of your recent stay with us.

We are delighted to hear that you appreciated our property.

Regarding the Wi-fi we are sorry for the inconvenience you experienced and we wish to inform you that we are working to improve the service.

Looking forward to the pleasure of welcoming you soon, we send you our kindest regards from the Portofino Coast.

Aldo Werdin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2016 via mobile

Make sure you have a sea view and a balcony, it is worth 5 stars in itself. Otherwise great service, impressive decor, fantastic breakfast etc. Think twice maybe about main meals - there are plenty of good places nearby offering better value for comparable quality.

Date of stay: August 2016
Trip type: Travelled with family
Thank Livva
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this reviewResponded 25 August 2016

Dear Guest,

thanks for your review on the occasion of your recent stay at the Excelsior.

We are delighted to hear that you really appreciated our property above all the room with sea view and balcony and the service.

Looking forward to the pleasure of welcoming you soon and we send you our kindest regards from the Portofino Coast.

Aldo Werdin
General Manager

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Reviewed 12 August 2016

Beautiful setting on the Italian Mediterranean. Room was very nice. Formal and less formal restaurants both excellent. Service was first class and friendly. Lovely infinity pool on the sea was a great place to relax. This hotel is pricey but well worth it for a special vacation. My wife and I spent 4 days there and wished we could stay longer.

Room tip: Corner rooms have beautiful view of Rapallo harbor.
Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Beltran
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this reviewResponded 18 August 2016

Dear Guest,

We are so happy to hear that even though you spent 4 days with us, you wished you could stay longer since it means that we succeeded in making your stay as memorable as possible.

We do hope you will have the chance of planning a second visit soon and thank you for your precious review.

With best wishes,

Aldo Werdin
General Manager

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