The Hotel Europa has been recently refurbished...and that's just as well because, had it not been for the beautiful, comfortable rooms and beds, we would have given it a much lower rating. i.e. TERRIBLE customer service. Mr Alberto and Miss Ecaterina could NOT care LESS about the customer's needs but, above all, they went out of their way to show us that they REALLY couldn't care less. Ecaterina looked and sounded as a totally unhelpful robot and Alberto was the epitome of VERY BAD customer service: UN-helpful, aloof, stuck up, self-important and obviously poorly paid (judging from his VERY poor attitude).
Despite that, the hotel is very nice, beautifully refurbished and comfortable. Do go...but don't except much from Alberto, nor from Ecaterina, at reception.
P.S. ONE exception is a lovely lady managing the SPA on Saturday 8th. Poor English but lovely attitude...thank you for your simpathy!!!
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- Also Known As:
- Europa Hotel Rapallo
- Rapallo Europa Hotel