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“Great luxury hotel” 4 of 5 bubbles
Review of Hotel Santa Margherita Palace

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Hotel Santa Margherita Palace
Certificate of Excellence
Milwaukee, Wisconsin
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great luxury hotel”
4 of 5 bubbles Reviewed 17 September 2013

I have a lot of great things to say about this hotel! While I was concerned that it wasn't located directly on the water, it is just only a few steps away. The condition of the hotel is wonderful and the staff is more than helpful.

We reserved a loft suite which was a nice size and had a terrace with a jacuzzi. The room was perfect except for a couple of things. There is NO shower. There is merely a hand-held sprayer in the bathtub where adults are expected to take a bath. What were they thinking? Also, the bed is extremely hard and uncomfortable.

Aside from those two things I have no complaints. There was a lovely breakfast each morning that is included with your stay. Great place for a romantic getaway!

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aaaceto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianMarcoRusso77, Direttore at Hotel Santa Margherita Palace, responded to this review, 20 September 2013
Dear Guest,

thank you for choosing Santa Margherita Palace for your holiday. We thank you for the review, actually we regret that you didn't inform us about your discomfort with the bed during your stay, as we would have provided immediately to fix the problem as we done previously with all our Guests.
It would be a great pleasure for us to have the chance to welcome you again in our Hotel and in a room that satisfies completely all of your expectations

Sincerely

Gian Marco Russo
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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573 reviews from our community

Traveller rating
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    11
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Los Angeles, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 September 2013

We stayed in Unit #1 at the Santa Margherita Palace. It is the largest 2 bedroom apartment offered by the hotel, and it was perfect for our family. It was beautifully decorated, well laid out and equipped with everything we needed. Not only was the unit clean and wonderfully maintained daily, the fresh scent of the diffuser used throughout the room and hotel was something we are still talking about. I would give this property 5 stars!

Room Tip: We stayed in the apartment around the corner from the main hotel, and it was perfect for a family/fr...
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  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Victoria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianMarcoRusso77, Direttore at Hotel Santa Margherita Palace, responded to this review, 20 September 2013
Dear Guest,

thank you for choosing Santa Margherita Palace for your Holidays. The whole staff thanks you for your nice review, your fullfilment gratifies us and our work.
We look forward to welcoming you again in our Hotel

Sincerely

Gian Marco Russo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellingborough, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 9 September 2013

We stayed here for 7 nights and overall were pleased with the hotel. It's location is great being only a 5 minute walk into the centre of the town and the railway station.

However, inside the hotel not one comfortable chair to be found in the lounge, bedroom or breakfast room. It is obvious that the hotel has been designed more for it's looks rather than being practical or comfort. The lighting in the breakfast room was so dim you could hardly see what was on offer nor when sitting at the tables to eat. In the bedroom, there is a shortage of electrical plugs especially where you might want to use them near a mirror. The one mirror (full length) was in such a position that it was obscured by the bed making it pretty useless.

The staff were extremely friendly and helpful.

One major complaint was that on the last day, there was no butter for breakfast, the excuse being that the delivery had not arrived. Considering that shops are near, you would have thought someone could have gone out to buy some and no one apologised in advance, before many guests having to query why there was no butter.

Although management were present, they left it to junior staff when things were wrong, not the best way way of managing a hotel!

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianMarcoRusso77, Direttore at Hotel Santa Margherita Palace, responded to this review, 14 October 2013
Dear Guest,

thank you for your review. We always appreciate our Guests’ feedback, as we consider them an inestimable chance to improve ourselves and the service we provide to our Guests.
We’ll keep in mind your suggestions concerning the lighting in the breakfast room and the plugs in the bathroom.
With regard to the butter issue, we apologize deeply for what happened. Since our aim is fulfill our Guests’ requests and make them feel like home, we are very sorry that such a thing could have happened, at an important time of the day, like breakfast. As our waiters explained you, unfortunately that day, the butter delivery was delayed and, since it was Sunday, all stores were closed. Furthermore, we rely on our suppliers, as we are sure of the high quality of the food they deliver us (serving our Guests first quality food is one of our most important priorities), while the quality of the food you buy at the supermarkets is not always guaranteed.

We would like to stress the fact that this was a one-time accident and it is not the standard of our hotel, as you’ve seen during your long stay. We really hope that these words help clarify the situation. When you’ll be back to Santa Margherita Ligure, we hope that you’ll take in consideration staying at Santa Margherita Palace again, in order to experience our improved service.

Sincerely

Gian Marco Russo
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 September 2013

The cozy design hotel in a few steps from the sea located on quite narrow street. Please keep in mind that here is no sea view at all. The rooms decorated in very cory and romantic style, the staff is very helpful and can recommend you a few places to visit nearby. We were very much satisfied by sunshine cocktail in a tiny bar on spectacular rock overlooking the whole Italian cost in 30 minutes drive that hotel staff booked for us. Hotel has parking service for extra 25 euro a day - highly recommended! find a parking lot is an issue in Santa Margherita

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Serezhka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianMarcoRusso77, Direttore at Hotel Santa Margherita Palace, responded to this review, 14 October 2013
Dear Guest,

Thank you very much for your wonderful review, we appreciate it a lot.
We are very glad that you enjoyed the suggestions we gave you. In fact, we look to put the same attention in the service and in the details.

We wait for you again to suggest you many other good places to enjoy in Santa Margherita Ligure.

Thank you again, sincerely yours

Gian Marco Russo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
5 of 5 bubbles Reviewed 20 August 2013

The hotel is great: modern design, very clean, convenient location, basically everything positive written in all other reviews. But the best thing about this hotel was the concierge Vera Vershal.
She made our stay truly special; from recommending great restaurants to suggesting the best way to get to places. Our overall experience on Italian Riviera was enhanced beyond our expectations all thanks to her.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 17 August 2013

Perfect location just a block to waterfront. Hotel was very clean and rooms were lovely and spacious. Staff were good, very friendly and happy to assist in any way. The only problem I had was the bed was hard for my taste. My husband was fine with it though. All in all I don't think you would be disappointed with this hotel. Very modern in a beautiful old town.

Room Tip: We had junior suite with a great balcony. We were a family of 4. 2 adults and 2 kids under the age...
See more room tips
  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vickyk777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 15 August 2013 via mobile

Positives
•Very Clean Rooms.
•Comfortable Beds
•Wide Range of TV Channels
•Friendly and Helpful Staff.
•Right in the Heart of Town.
•Near the Train Station.
•5 Minute Walk From Pier.
Negatives
•Had Problems With the Wi-Fi

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MikeCzlonka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Santa Margherita Palace

Property: Hotel Santa Margherita Palace
Address: Via Roma 9, 16038, Santa Margherita Ligure, Italy
Region: Italy > Liguria > Italian Riviera > Santa Margherita Ligure
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 21 Hotels in Santa Margherita Ligure
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Santa Margherita Palace 4*
Number of rooms: 26
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