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“Like kings”
Review of Hotel Continental

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Hotel Continental
Certificate of Excellence
Reviewed 25 April 2013

We stayed at this hotel for two nights, to visit Santa Margherita Ligure, Portofino and Cinqueterre.
When we arrived we got a up-grade getting a room with vista to sea. We were less than 15 minutes in the room and received a complimentary champagne. All our stay was very nice.

  • Stayed: April 2013, travelled as a couple
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1  Thank ndlj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciana C, Proprietario at Hotel Continental, responded to this reviewResponded 28 April 2013

Dear Guest,
Thank you very much for taking the effort to post your great review about your stay at the Hotel Continental. Your feedback is very important to us.
Thank you for the lovely posting and in your few words you perfectly described what we strive to be! We love to indulge all of our guests. Therefore we were excited to pleasantly surprise you with an up grade and complimentary wine.
Looking forward to welcoming you back soon.
sincerely,
Ciana, C. Owner
HOTEL CONTINENTAL
Prop. Fam. Ciana

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229 - 235 of 716 reviews

Reviewed 17 April 2013

We absolutely loved this place. Santa Margherita is the place to stay when you are visiting Genova, Portofino or Cinque Terre. We got a great price for our room and we did not expect to get such an amazing view with the room. Everything was in top conditions and the staff was superb I looked forward to the breakfast because you get to have it in a lovely Terrasse overlooking the ocean and this beautiful city. The hotel is a 5 minute walk from the best restaurants in town and the beach. and of course the hotel has its own private beach which we didn't get to try because the water is still to cold that being said I highly recommend you stay in this hotel.

Stayed: April 2013, travelled as a couple
2  Thank Fernando L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciana C, Proprietario at Hotel Continental, responded to this reviewResponded 23 April 2013

Dear Mr Fernando,
We are happy to learn that you felt comfortable and taken care during your visit at the Hotel Continental!
Thank you for mentioning the efficiency of the team and the wonderful position, it’s our greatest attribute. We particularly appreciate that you felt safe and looked after implying that the Hotel Continental, with over one hundred years of history, opens its doors to a special service and location.
We hope next time we will have some warmer weather and you will be able to enjoy relaxing at our private beach as well as eating at the restaurant near the water.
We look forward to the pleasure of welcoming you back very soon on your next travels to Santa Margherita Ligure!
Ciana, C. Owner
Prop. Fam. Ciana

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Reviewed 5 April 2013

Lovely hotel, I booked it due to the reasonable price. My boyfriend and I spent one night at the Hotel Continental. Great location by the sea - and it's only a short walk to the pier.
The staff at this hotel are what make it great! From the moment we arrived the staff were very attentive, checking us in, and even gave us a room upgrade to a 1 junior suite as I mentioned when booking it was a special occasion. The rooms are spacious and clean!
The hotel went out of their way to make us welcome, and even brought us a card and sparkling wine to celebrate our anniversary, really nice touch! We got a free drink in the bar, which was lovely and chic, and had we been there for another night I would have liked to sample the food in the restaurant.
I'd definitely recommend this hotel to those visiting Santa Margherita and Portofino!

Room Tip: Rooms with terrace! Amazing!
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  • Stayed: August 2012, travelled as a couple
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1  Thank rollings_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciana C, Proprietario at Hotel Continental, responded to this reviewResponded 7 April 2013

Thank you for writing such a great review about your recent visit at the Hotel Continental.
We are excited to hear that you and your boyfriend had such an enjoyable stay with us. It's comments such as yours that motivate us to continuously strive to provide the very best for our Guests.
The staff will be delighted to read about your great comments. We are happy to know that we were able to create such a great experience for you.
We thank you for the review and we cannot wait to have you back for another great visit.
Best Regards.

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Reviewed 3 April 2013

amazing warm and friendly welcome and stuff, unbelievable nice location with superbe view seaside and garden, direct access to sea with wonderful small and romantic places to feel near the sea. I travel a lot allover the world with stays in really exclusive hotels, but such a warm and nice atmosphere is very, very rare to find (nearly impossible). Thank You very, very much. We will be back for sure.
(U. Wattendorf)

  • Stayed: April 2013, travelled as a couple
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2  Thank WattendorfU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciana C, Proprietario at Hotel Continental, responded to this reviewResponded 7 April 2013

Dear Mr Wattendorf
Thank you very much for your kind feedback following your recent stay with us at the Continental.
We are delighted to read how much you enjoyed your visit, including the room and the service we provide and we are especially pleased that you appreciated the care and help from our team.
We hope next time we will have some warmer weather and you will be able to enjoy eating in our pool restaurant as well as relaxing at our private beach.
Please do not hesitate to contact us at anytime once you decide to come back and we will ensure you do have a delightful stay again!
We look forward to welcoming you back.
Best Regards.

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Reviewed 2 April 2013

Really dirty bathroom and very unfriendly restaurant staff, I've been many times in hotels in Italy and I know I can not expect much but this is certainly the worst hotel EVER!Rooms are furnished with old and broken furniture..The brekfast is minimized to the basics and does not have an option to order something that is no o n the table.all the other hotels we saw while we were there,were in much better condition.

  • Stayed: March 2013, travelled as a couple
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8  Thank Teddy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciana C, Proprietario at Hotel Continental, responded to this reviewResponded 4 April 2013

Thank you for taking the time to submit a review on TripAdvisor following your recent stay with us in Santa Margherita Ligure.
While we are obviously disappointed with your comments regarding the breakfast and the restaurant staff, we genuinely appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to our usual standard.
We are also concerned to hear of your disappointment with the furniture of your room, your bathroom and above all of your wrong impression of our Hotel.
You are quite accurate about your room, this room has not been refurbished. Clearly we failed to meet your expectations in terms of value and for this we sincerely apologize.
Regarding the Hotel we want to tell you that it is located on a hill overlooking the village of Santa Margherita and the Ligurian sea, away from the traffic of the city with a magnificent view of the Gulf. The location is our greatest attribute!
We trust you will give us a future opportunity to meet and hopefully exceed your expectations.
Please do not hesitate to contact us should you decide to do so and we will ensure you do have a delightful stay!

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Reviewed 1 April 2013

Lovely, "Old World" hotel. Rooms were small but comfortable. Very clean and nicely furnished. Excellent views of the sea. Great breakfast. Gym facilities were a bit sparse but adequate. Service, staff was excellent - especially John at reception. We look forward to going back in the summer when we can enjoy the sea and pool.

Room Tip: Pay extra for a sea view - it's worth it.
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  • Stayed: March 2013, travelled with family
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Thank RBH-TLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciana C, Proprietario at Hotel Continental, responded to this reviewResponded 7 April 2013

Thank you very much taking the effort to post your great review about your stay at the Hotel Continental. Your feedback is very important to us.
We are excited to hear that you and your Family had such an enjoyable stay and that you liked the furniture of our rooms.
We will certainly share your comments with John and the rest of the staff and we would love to have you back for another great stay in the near future.
Best Regards

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Reviewed 17 February 2013

A glorious position, wonderful cheerful staff wanting to please and with lovely welcoming smiles and staff able to achieve your every wish and recommend excellent local restaurants ..... sadly the hotel restaurant is not at all good .... a shame I would have eaten there every day because the view is stunning. The restaurant staff are lovely however the food is poor especially as the region is renown for its own delicious cuisine .... why not have a small daily menu with fresh local fish, meat dishes, pasta dishes and vegetables presented in an attractive way (like dishes displayed in the local alimentary), rather than pre-cooked food looking a week old by the time it is served!!! The breakfast is poor .... the fruit as hard as rocks, horrible pastries ..... why not fresh fruit ready to eat, local pastries and fresh local bread and local cheeses. The beach is divine and so very welcoming .... until you get the bill for your chaise lounge and umbrella ... at check-in why not be presented with the cost or have it included because most people staying over summer would want to use the beach. oooh and the internet .... when doing business while travelling one needs a good connection in the hotel room and 'everyone' now travels expecting to be able to communicate via the internet, so why not add a little to the room tarrif to have this service included. Love the character and position of this hotel ... if you are aware of the above you will enjoy your stay! I travel to Italy every year on business and I will return ...... I hope to see a few improvements!!! Margaret.

Room Tip: A room with a view is a must.
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  • Stayed: July 2012, travelled on business
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Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciana C, Proprietario at Hotel Continental, responded to this reviewResponded 18 August 2015

Dear Guest,
Thank you so much for leaving such feedback following your stay with us at the Continental Hotel. I was thrilled to read your kind words and was delighted that we met your expectations. We pride ourselves on ensuring all of our Guests only receiving the very best in service so I have already shared your feedback with my team. I was really glad that you go to try all of the services of the hotel including the ‘glorious’ buffet breakfast and our private beach .
We apologize for the discomfort you experienced with the room, some rooms from this point of view are a bit lacking. We are glad to inform you that we are in the process of modernizing all our rooms, having already completed most of them.
For your next vacation explore the special offers and packages from the Continental. Experience something new from shopping to SPA indulgence, visit our official website and book your holiday with us!
Please do come and stay with us again soon. My best wishes.
CIANA C., Owner
HOTEL CONTINENTAL
Prop. Fam. Ciana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Continental

Address: Via Pagana 8, 16038, Santa Margherita Ligure, Italy
Phone Number:
Region: Italy > Liguria > Italian Riviera > Santa Margherita Ligure
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Luxury Hotel in Santa Margherita Ligure
#3 On the Beach Hotel in Santa Margherita Ligure
#7 Family Hotel in Santa Margherita Ligure
#7 Romantic Hotel in Santa Margherita Ligure
Price Range: £101 - £319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Continental 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
Continental Hotel Santa Margherita Ligure
Continental Santa Margherita Ligure

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