Very nice. 24hr desk coverage (essential when you need it). Rooftop deck with neighborhood view. Excellent breakfast buffet. Great location for activities in Portofino Park, or daytrips to Genoa, Camogli, Chiavari. Very nice English - speaking staff. They were up to date on transportation schedules, the weather, you name it. This place was a great value for an upscale town like Santa Margherita Ligure.