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“Just Fantastic”
Review of Petronilla Hotel

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Petronilla Hotel
Ranked #1 of 34 Hotels in Bergamo
Certificate of Excellence
Reviewed 11 April 2014

This is a hidden gem as is Bergamo itself. We loved the location - it was easy to walk everywhere! The hotel was modern and very clean, however, what made it even more for us was the staff. They were just fantastic! Wish you could have that level of customer care everywhere. The only thing that was a little tricky for us was where to park our car, but we had info from the hotel and then parking was OK. However, you don't really need a car here if you are just exploring Bergamo town. Breakfast in the hotel was very good and I would sincerely recommend this hotel to anybody visiting Bergamo.

  • Stayed: May 2013, travelled as a couple
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Thank Snowflake_Fairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (451)
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119 - 125 of 451 reviews

Reviewed 23 March 2014

Very good location on the city center of Bergamo , near to great stores! Near to very good restaurants! The Hotel is great, enourmous rooms, very good bathroom! But the Better of Petronilla Hotel is the way that you will be treated! Amazing staff, always available to help you ! I loved !!! if one day I will return to Bergamo I wish to stay in Petronilla again!!

  • Stayed: November 2013, travelled on business
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1  Thank Rachel_Indaiatuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

So this place is amazing. Its staff are amazing. ( Uta!!) and the rooms are spacious and comfortable. The breakfast is delicious and the rates so reasonable I almost fell over. If you are attending a conference in the city its a no brainer

Attention to detail and comfort of their customers were apparent from the moment you email them, through to the snacks they leave you and the genuine smiles you receive each day you see them. Well done Petronilla!

  • Stayed: March 2014, travelled on business
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Thank plasticd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2014

its my second time there and am planning my next trip. simply the hotel you need for a nice relaxing city break .The staff is so so sweet and really know how to make you feel special. Thanks again for the lovely time and all your help. the hotel is outstanding excellent location and room facilities. Breakfast is super and the surroundings are beautiful,
you just cannot miss it!

  • Stayed: February 2014, travelled as a couple
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2  Thank maltaclaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

Found the hotel via the Hotels.com app. We were only visiting Bergamo for one night and needed a last minute place to stay. We lucked out with Petronilla. Fabulous and friendly service from the moment Francesco checked us in, helped us with our bags, and handled parking our car. The room is lovely -- we got the deluxe room in this 12-room hotel, and it's super chic, Phillipe Starck-esque. Clean and decently spacious. Great bathroom with three types of shower heads. Breakfast was included, and they made us eggs to order in their immaculately clean kitchen. We paid 140€ for the night, and it was definitely worth it!

  • Stayed: January 2014
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1  Thank David0626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

We expected a lot from our stay after reading many great things about the hotel and the City and I am happy to say all expectations were met. Firstly the hotel deserves great revues, difficult to say if it is better than others in the City as this is the only one we have used but the location, facilities, food, service and overall ambience were everything we look for and hoped for and I cannot think of one thing that was overlooked or left us wanting. It is small and intimate but the rooms are generous, in fact large compared with many we have stayed in, middle of the lower part of the City but access to all parts was easy. One thing that sets this apart from other hotel and travel experience we have had over many years of world travel was the front of house service from Uta and the team. Attention to detail and a genuine desire to help, be involved and follow up to ensure went well was a pleasant change from the norm and one that clearly sets this hotel apart. If you are looking to come to Bergamo then you clearly like certain things then this hotel will complement and add to a great break. The City is great for a short 2/3 day, long weekend and a great base to explore beyond. Still smiling...Molto buono ( for Uta !! - Wirklich sehr gut)

Room Tip: All good, bit of street noise but you are in an itallian city and hey you hear Italy!!
  • Stayed: December 2013, travelled as a couple
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Thank Roibbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

Very comfortable hotel in the lower town - great location for exploring Bergamo, including Citta Alta which you can walk to fairly easily (but uphill) in about 20 minutes. The nearby streets are largely pedestrian only, so easy to wander around the lovely shops.

The hotel staff are exceptional - Ute, Francesco and the two lovely gentlemen who look after breakfast ( which is the best hotel breakfast ever, including delicious homemade cakes every day, fresh fresh fruit, and fabulous coffee). Ute had terrific recommendations for eating out - and made bookings for us. If you are at the hotel when they have in-house dinner, it is really worth dining in- the food is just amazing.

We had a room facing the hotel's courtyard. The only time we heard anything from the courtyard was one evening when some other guests were out there smoking (plus smoke drifting in though our window was a bit of a problem) - so be aware of this as a possible issue if you are there when weather is warm enough for guests to use the courtyard.

  • Stayed: October 2013, travelled with family
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Thank Lucy6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Petronilla Hotel

Address: Via San Lazzaro 4, 24122 Bergamo, Italy
Region: Italy > Lombardy > Province of Bergamo > Bergamo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Room Service Wheelchair access
Hotel Style:
Ranked #1 of 34 Hotels in Bergamo
Price Range: £136 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petronilla Hotel 4*
Number of rooms: 37
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