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Best Western Hotel Cappello D'Oro
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Reviews (848)
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All reviewsthe busold towncitta altaminute walklake comoairport stopshot dishesfunicular railwaystayed for nightswide choicewould stay here againgood sizecentral hotelexcellent locationbeds were comfortablethe air conditioningcable car
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221 - 226 of 848 reviews
Reviewed 3 November 2013

Ideal central location. Walking distance from new town to the funicular to old town. Quiet bedrooms, extra large bathroom. Good standard of breakfast and helpful staff. Free wifi and English film station. Walking distance also to train station and bus stop outside for 15 journey to airport.

  • Stayed: November 2013, travelled as a couple
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1  Thank tinytears8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 7 November 2013

Dear tinytears8,
thank you for sharing your good impressions.
We are glad to know that you enjoyed your experience in Bergamo and at BW Cappello D'Oro.
If you are planning another trip to Bergamo, we would like to be your choice again!

Sara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

Excellent position, very central and very close to all attractions. There is also a bus stop exactly 10 mtrs away from the hotel if you want to catch a bus when coming back from citta alta. Also some good restaurants near the hotel . Totally recommended.

  • Stayed: October 2013, travelled as a couple
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Thank HIBS2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 7 November 2013

Dear HIBS2010,
thank you for appreciation.
If you are planning to visit Bergamo, we will be glad to be your choice again!

Sara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2013

Although the hotel name translates to the "Golden Hat" there is very little evidence of one here.
I try to stay whenever possible at Best Western hotels, being a member usually helps whilst travelling. This property is very convenient to all that Bergamo offers and the staff are pleasant and accomodating. The rooms ( we paid for deluxe twin ) and hooray the beds were large and comfortable twin beds. We did not have to seperate them as one is often forced to do in Italy.
The room was reasonably large but the bathroom was small with no bath. No iron ( Italy seems to have a shortage of irons..pity.) Tea\coffee, inroom safe..Aircon' was turned off during our stay the reason simply autumn so open window if air is needed..a bit difficult considering the street noise was deafening and it was pouring with rain not to mention the flys. Breakfast dull. very little variety and repetitve.. Who was the decorator? In our room was a picture of a 1900's horse &jockey, a print of some kind of herbal flora and a pseudo plaster replica of a naked Greco Athlete receiving his Laurels. Golden Hat guys..Golden Hat. Look at The Oreloggio in Florence to get the idea . Presentation goes with Location . Bergamo is a Charming city and the upper city is worth a visit but not conducive for long stays as it is a bit on the prententious side and can be a bit dull. For a real Italian experience try Genoa.

  • Stayed: October 2013, travelled with friends
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1  Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 7 November 2013

Dear Martin B,
GRAZIE for your detaild review. Your opinion is important to know the level of our Service and to improve it. We are glad to know that you appreciated the professionality and the kindness of our Staff that works with passion everyday to meet Guests expectations.
I catch the opportunity to inform you that in Italy the fire prevention law does not allow any kind of iron in the room. The Housekeeping offer the ironing service.
If you are travelling to Bergamo in the future, we will be glad to host you again!

Sara

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Reviewed 14 October 2013

My wife and I stayed at Capello d'Oro in Bergamo for 5 nights in the middle of September while I attended an international meeting. The service was excellent, hotel very clean, a great breakfast with the room, and an apple/fruit barrel in the lobby. We enjoyed the apples, as it added an extra touch to being in a first class hotel. Thanks for a great stay. AND, we enjoyed Bergamo upper and lower cities.

Room Tip: We had a room overlooking the front street and it was not noisy at all. A good view of the church across the street.
  • Stayed: September 2013, travelled on business
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Thank CrockerGem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 7 November 2013

Dear CrockerGem,
we are glad to know you enjoy the BW Cappello D'Oro experience and our beautiful city.
Your words motivate our Team, that works every day to offer a high quality Service and to satisfy our guest needs.
We hope to meet you soon !

Sara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2013

I stayed for 2 nights. I got a package that included parking, breakfast, free minibar and free premium movies. Their parking is a private car park a little distance down the road and this could be tricky if arriving alone because you need to go inside and get a porter to come out and open up and there is nowhere to leave the car while you do this. Its one of those times when a wife comes in handy. The room was small but OK and the bathroom was very nice. There was a balcony with a table and chairs and it was bigger than the room. This is not such a good feature as it sounds because all the rooms had balconies and the people next door were out there partying until late. TV was hopeless with only CNN in English. The 'premium' channels were only 2 in English and one was a cartoon. Breakfast was no better than OK and the cooked eggs/bacon/etc. were stone cold. They had some particularly disgusting sausages. The free minibar is something I have never had before. It had beer, water, orange etc. and a selection of sweets, pringles etc. This doesn't cost the hotel much but it's a nice gesture. My total experience was good and I would stay there again.

Room Tip: Other reviewers have moaned about bad Wi-Fi reception. Mine was OK on the top floor at the back of the hotel.
  • Stayed: October 2013, travelled on business
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Thank NorthSimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 7 November 2013

Dear NorthSimon,
thank you for sharing your experience with us. Your comments help us to improve our Service and give us the chance to know better our guests needs.
Glad to know you appreciated the room with the balcony (that is a great value), even if the neighborhood was not so pleseant. Unfortunately we are not able to control any aspect but in case like this informing the reception could be the right action.
We regret to know we were not able to offer you a breakfast up to your expectations. Your comments will be shared with the involved department to assure that facts as the one you mentioned won't happen again in the future.
We hope you will give us the chance to host you again in the future!

Sara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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