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“Perfect for a weekend away” 5 of 5 bubbles
Review of BEST WESTERN Hotel Cappello D'Oro

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BEST WESTERN Hotel Cappello D'Oro
Ranked #5 of 34 Hotels in Bergamo
Certificate of Excellence
GreenLeadersGold level
Cheshire
2 reviews
“Perfect for a weekend away”
5 of 5 bubbles Reviewed 20 November 2013

Friday and Saturday night mid November, couldn't believe my luck in choosing the best possible hotel in Bergamo. Right in the centre with excellent views right outside the door. Airport shuttle bus stop directly outside and only 5euros return was amazing value. Lovely reception staff, quiet hotel, lovely sauna and good breakfast. Excellent

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 21 November 2013
Dear Robert M,

glad to know you enjoyed your trip to Bergamo and expecially our Hotel! We hope you could find another weekend soon to spend with us! We will be honered to receive you again!
Thank you for sharing with us your feelings!

Sara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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734 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
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  • English first
  • French first
  • German first
  • Greek first
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English first
Sliema, null, Malta
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 17 November 2013

Central, convenient and cosy hotel, minutes away from all the important things in Bergamo. Minutes walk to main shopping streets and funicular connection to Bergamo Alta and bus stop to airport and Orio Centre is just outside the hotel.Friendly and helpful staff, clean rooms.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Victor Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 18 November 2013
Dear Victor Peter C,
CCC, we loved it! Central Conveniet and Cosy. what a smart way to define our Hotel.
Thank you for your precious words, we hope to meet you soon!

Sara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Joinville, SC
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 16 November 2013

We booked this hotel hoping that this promised on the website .... What a disappointment. The staff was sympathetic, and that it. The room was nice, but with a long, strange bathroom, too cold, the heating of the room could not improve the environment. Had no shower, only a bathtub, you went cold for bathing. The hotel restaurant, although famous, was expensive and was not anything special. The wifi did not work in the room, and despite several calls to reception nothing was done. We had to go to the lobby ... We were going to stay two nights and only stayed one. Oestacionamento is next, but has no indication on the site, you park in front of the hotel or on the road, enters, waiting to be served, to give someone indicate where to park ... Regarding its location is really excellent, but do not recommend .... not worth the price.

Room Tip: Try the wifi first....
See more room tips
  • Stayed March 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Izabel_zattar_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile reception at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 18 November 2013
Dear Izabel_zattar_01,
sad notice your review. We apologize for haven't been able to meet your expectations. Everything you wrote has been shared with the Management, we want to be sure that happening like the ones you mentioned won't happen again. We expecially talk about Staff attitude. Thank you for sharing your experience and giving us the opportunity to improve.
We hope to see you again and to show you the level of service we want to offer to our guest!

Sara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hessle, United Kingdom
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 11 November 2013

Stayed one night when visiting Milan. The hotel is central for everything. Only 5 minutes walk
to the station, 5 minutes walk to the town centre and 10 minutes walk to the funicular. The
street it is in is busy all the time and very safe. The bus for the airport is just outside to the
right of the hotel. Nearby are plenty of bars, restaurants and shops. We stayed on the second floor at the front of the hotel the management upgraded us to a superior room at no extra cost. As soon as we had booked we received an email from the hotel asking if we had any special requests - double bed or twin beds, if we needed parking, if we had any allergies, even what type of pillows we would prefer.
The service at the hotel was excellent. The room was very clean and spacious with a kettle
for coffee or tea. The TV was tuned into four English channels so we could watch the news or films. We arrived at 11am and the check in time was 2pm so we asked if we
could leave our case and come back later. The staff handed us our keys and said the room
was ready. Breakfast was very good. Plenty of everything from hot bacon, eggs, tomatoes
and beans to ham, cheeses, pastries, cereals and fruit. The only thing I would say was not
great was the coffee at breakfast. Overall great value with friendly helpful staff. We will
stay again.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 12 November 2013
Dear Elaine S,
thank your for taking time to write this beautiful and detailed review, you let us know that our efforts and our philosophy are working! That we are on the right way to make our Guests feel special as they are for us.
We hope to see you soon and meet you personally!

Sara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 10 November 2013 via mobile

We booked the hotel for one night only. And that was a good decision. We asked for a quiet room but we got one at the street side which was very noisy. Although is is mainly a business hotel and business people tend to need internet, it did not work at all, neither in our room nor in the rest of the hotel. Disappointing. Breakfast poor (no fresh bread, for instance). We recommend this hotel only to people who don't want to stay there for longer than one night.

Stayed October 2013, travelled with friends
Helpful?
1 Thank Gerald V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 12 November 2013
Dear Gerald V,
thank you for the detailed review.
We are sorry to realize we weren't able to meet your expectations. It seems the only thing you appreciated was the location. What surprises us more is your comment about the room assignation. Normally our Team is really focused in understanding these kind of infos in order to assign the proper room (following hotel availability of course).
Our breakfast meets our guests tastes, of course we are open to receive all comments and we took note about yours. We believe it's important to improve everytime it is necessary!
I definitely would like to know if you will give us another chance as we would like to hear you say, Yes, Cappello D'Oro Hotel is it a good Hotel for any circumstances!

So, I hope to see you soon.

Sara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wetherby, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

Ideal central location. Walking distance from new town to the funicular to old town. Quiet bedrooms, extra large bathroom. Good standard of breakfast and helpful staff. Free wifi and English film station. Walking distance also to train station and bus stop outside for 15 journey to airport.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tinytears8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 7 November 2013
Dear tinytears8,
thank you for sharing your good impressions.
We are glad to know that you enjoyed your experience in Bergamo and at BW Cappello D'Oro.
If you are planning another trip to Bergamo, we would like to be your choice again!

Sara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malta
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 October 2013

Excellent position, very central and very close to all attractions. There is also a bus stop exactly 10 mtrs away from the hotel if you want to catch a bus when coming back from citta alta. Also some good restaurants near the hotel . Totally recommended.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HIBS2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 7 November 2013
Dear HIBS2010,
thank you for appreciation.
If you are planning to visit Bergamo, we will be glad to be your choice again!

Sara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Hotel Cappello D'Oro

Property: BEST WESTERN Hotel Cappello D'Oro
Address: Viale Papa Giovanni XXIII 12, 24121 Bergamo, Italy (Formerly Hotel Cappello D’Oro)
Region: Italy > Lombardy > Province of Bergamo > Bergamo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bergamo
#5 Luxury Hotel in Bergamo
#6 Family Hotel in Bergamo
#7 Romantic Hotel in Bergamo
#10 Business Hotel in Bergamo
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN Hotel Cappello D'Oro 4*
Number of rooms: 90
Official Description (provided by the hotel):
The BEST WESTERN PREMIER Hotel Cappello D'Oro is committed to combining the charm of traditional hospitality with modern comforts and efficiency, providing the ideal environment for cultural tourism and business requirements, in Bergamo city centre. The four-star accommodation delights guests with the quality of its rooms, the welcoming approach of its staff and the hotel's enviable position. ... more   less 
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Also Known As:
Best Western Premier Cappello d`Oro Hotel Bergamo
Best Western Hotel Bergamo
Best Western Bergamo
Bergamo Best Western

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