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“Relaxing Centre Hotel”

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Best Western Hotel Cappello D'Oro
Ranked #8 of 34 Hotels in Bergamo
Certificate of Excellence
GreenLeadersGold level
Reviewed 28 April 2014

We stayed here for 4 nights and could not fault the hotel - the rooms were clean with everything you could want, the staff were happy to help and friendly. Bus stop from airport right outside, easy walk to the Funicular and the Railway station. Definately to be 1st choice if returning.

Room Tip: We had room 246 overlooking the courtyard - very quiet
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  • Stayed: April 2014, travelled with friends
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1  Thank salsarioja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 5 May 2014

Dear salsarioja,
thank you for sharing your experience with travellers. Your words reached all our Team and make us happy. Guest Satisfaction is our main goal and we work professionally every day to make it!
You express perfectly our value: Good Location, Good Service, a corner of relax in the city centre.
We hope to have you back soon.
Sara

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198 - 204 of 839 reviews

Reviewed 27 April 2014

The hotel is on the airport bus route and takes only twenty minutes to get to.

We arrived just before midday and our room was ready. The staff are very helpful and pleasant. Breakfast has enough choice, hot or cold.

Our room (room 371) was overlooking the courtyard so we did not get any road noise. Asked for extra pillows, a choice of about 6, and they were sent to the room in no time.

Room Tip: Room 371 - was able to sleep with the windows wide open and no disturbance from the main road as it...
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  • Stayed: April 2014, travelled as a couple
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1  Thank TravellersHarrogate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 5 May 2014

Dear TravellersHarrogate,
we are happy to know that you appreciated both the Location and our Service. We are foucused on mainteining the Best Western Standards always high as our Gust Satisfaction.
As PREMIER hotel we offer the Pillow Menu and we are glad to satisfy quickly our Guest Preferences.
We hope to see you again i nteh future, you will be always welcome.
Sara

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Reviewed 27 April 2014

A mere steps away from everything, the hotel is ideally situated and very convenient. Rooms were standard as one would expect from a Best Western Premier. However could improve on toiletries as ours ran out soon before we checked out and that's not very amusing if you find this out while already in the shower. As it was spring, it started to get warm but sadly the air conditioning, or the lack thereof made sleeping a little challenge. But otherwise, the staff may have very well compensated for this and was indeed very helpful and courteous the entire stay. I highly commend them for this. Breakfast was continental and more bread choices can make it more appealing.

  • Stayed: April 2014, travelled on business
    • Value
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Thank Bambi_Sia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 29 April 2014

Dear Bambi_Sia,
thank you for your review. We are glad to know that you enjoyed your stay with us.
Finally the aircon has been switched on. So guests can refresh their rooms. During the few days of change of season the "heating matter" it is always annoying everywhere. As I said it lasts only few days.
We are also glad to know you appreciated our Sevice and our Team, we work every day to offer to our Guest a beautiful experience.
Hope to see you again.
Sara

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Reviewed 13 April 2014

This Hotel has the friendly and Helpfull of Staff you can find. This Hotel is screaming for Remodeling, looks like have not been touched for the last 20 years. It has Restaurants and Shopping nearby. The area is very noisy and there is a Bus Stop almost in front of the Hotel.

Stayed: April 2014, travelled with friends
1  Thank Reinaldo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 14 April 2014

Dear Reinaldo A,
thank you for your review. We are happy to know you appreciated our Service and our Staff professionality. Our Hotel is part of an ancient building, part of the history of the city.
It is clean, well manteined and renewed in 2001, the style respects an historical building.
We hope to see you soon and welcome you once more!
Sara

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Reviewed 31 March 2014

We stayed here on a city break to Bergamo.It's a nice hotel and we had a very nice room.It was very clean and the staff were very good and spoke English.Breakfast was a continental buffet but was nice enough.The airport bus stops straight outside the hotel which is ideal for a city break and for someone who doesn't want to drive.The funicular up to upper town is a 15 minute walk away.We had the 72 hour city pass which you can get from the airport information.This gets you on the airport shuttle bus,all other buses and the funicular up to old town.The upper town is an absolute delight with lots to see and lovely resteraunts.A little bit more upmarket than you might expect and we had some very nice meals.We would go back in a flash and would stay at the Best Western again without any hesitation.

  • Stayed: October 2013, travelled as a couple
    • Value
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2  Thank MDC214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 1 April 2014

Dear MDC214,
thank you for sharing your experience with us.
We are glad to know you enjoyed the city and our Hotel. Expecially we loved to know you finded our Staff professional as we work every day to offer a high level Service.
We hope to see you soon and welcome you once more in our hotel!
Sara

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Reviewed 25 March 2014 via mobile

Stayed here on business. Good location in upper old part of the city. V reasonable price. Good room and facilities. Excellent staff especially bar man who went above and beyond on a Sunday evening. V nice breakfast buffet. Would stay here for business or pleasure

Stayed: March 2014, travelled on business
Thank drpeterr23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 31 March 2014

Dear drpeterr23,
We are glad to know we made your stay a special one! Thank you for sharing your experience. Your positive comments about Service and Staff have been shared with the entire Team.
We hope to see you soon again here with us.
Sara

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Reviewed 22 March 2014

I have to congratulate the Cappello d'Oro Hotel. Firstly it is located nice and central to all attractions. It's a ten minute walk to the funicular and same to the main station/ bus terminus. For anyone coming in from the airport get a bus as it's a 15-20 min ride if that and it's only €2.10! We ended up catching the bus by default as the taxi's were on strike the day we landed. The train is a 50 min ride into Milano Central so another bonus. Facilities in the hotel very good, great powerful shower, live
Y bathroom bidet bathrobes, plenty towels, TV loads mirrors hanging space and tea/ coffee / kettle all FOC. Free wifi albeit not great reception in room we had. Bed comfy and even choice pillow should you wish.Breakfast more than adequate plenty of choice and the staff were excellent. I must have had them to our room over 6 times during our stay, extra milk, iron, wifi passwords, tea etc and each and every time they were there within 5 mins max and extremely polite not once making one feel as though we were putting them out. (Which is what you should get of course ) but credit where it's due all staff are a credit to their employer Best Western. We'll done! I would highly recommend this hotel and it was very reasonably priced too.

Stayed: March 2014, travelled as a couple
2  Thank davidmlowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at Best Western Hotel Cappello D'Oro, responded to this reviewResponded 24 March 2014

Dear davidmlow,
thank you for sharing your experience. Your review is so detailed and so true. It is a great recognition for our daily job. Our location it's one of our stars but luckily we can count on our Team. We believe that people always make the difference and every day we try to deliver high service standards, good mood and good experiences to our guests.
We hope to see you soon. You are always welcome.
Sara

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Additional Information about Best Western Hotel Cappello D'Oro

Address: Viale Papa Giovanni XXIII 12, 24121 Bergamo, Italy (Formerly BEST WESTERN Hotel Cappello D'Oro)
Region: Italy > Lombardy > Province of Bergamo > Bergamo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bergamo
#7 Romantic Hotel in Bergamo
#7 Luxury Hotel in Bergamo
#10 Business Hotel in Bergamo
Price Range: £80 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel Cappello D'Oro 4*
Number of rooms: 90
Official Description (provided by the hotel):
The BEST WESTERN PREMIER Hotel Cappello D'Oro is committed to combining the charm of traditional hospitality with modern comforts and efficiency, providing the ideal environment for cultural tourism and business requirements, in Bergamo city centre. The four-star accommodation delights guests with the quality of its rooms, the welcoming approach of its staff and the hotel's enviable position. ... more   less 
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Also Known As:
Best Western Premier Cappello d`Oro Hotel Bergamo
Best Western Hotel Bergamo
Best Western Bergamo
Bergamo Best Western

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