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“Enjoyable and Practical” 4 of 5 bubbles
Review of BEST WESTERN Hotel Cappello D'Oro

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BEST WESTERN Hotel Cappello D'Oro
Ranked #5 of 33 Hotels in Bergamo
Certificate of Excellence
GreenLeadersGold level
Geneva, Switzerland
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Enjoyable and Practical”
4 of 5 bubbles Reviewed 31 July 2014

This is regular 4* hotel, in the nice town area, with very professional service.

The hotel is situated 200m from Train Station and 10mn by car from the Aeroport. There is also a local Bus which can take you to the Aeroport and it is passing near hotel. There are great restaurants and shops around the hotel.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank sanyusha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 2 September 2014
Dear Sanyusha,
thank you for your review. As you say our 4 star hotel is located in a strategic area: walking distance from the main train station, in fornt of the shuttle bus stop fron/to the airport, walking distance from the city centre and the main shopping area and also walking distance from the funicolare station for Città Altà, the Medieval Heart of Bergamo.
Our professional Staff completes the perfetct package.
We hope to see you soon again.
Sara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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733 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
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English first
Glasgow
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 20 July 2014 via mobile

Stayed here for 1 night and was generally very impressed. Staff friendly and helpful with excellent English.
Room and communal areas well decorated and presented and loved the thick dressing gowns after a few weekend of living from a suitcase. The free wifi worked well from our room as did the sound proofing to the main road outside. We stayed on the night of a local festival and despite worrying as we had an early flight the next day we didn't hear any street noise.
Sadly the same sound proofing doesn't seem evident between rooms as the family next door were bothered by my boyfriend tapping his razor against the sink (this was done very lightly) and began banging the walls at us. When in the bathroom we were able to hear them chatting and their tv. Perhaps it was just an unfortunately payed out couple of rooms.

Stayed July 2014
Helpful?
Thank HGlasgow198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ni
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 14 July 2014 via mobile

Hotel is in the most convenient location for discovering Bergamo. From the airport , the hotel is at the next bus stop after the station. A few hundred metres to the funicular and pathway, rising to the Citta Alta and is next to the main shopping area.

The hotel itself is a little disappointing, initial impression is outdated, dark and dismal in the lobby. The room itself is comfortable , on the small side but is very clean , which can also be said for the other areas .

My only real gripe of my brief stay was regarding the free wifi. In the room, it kept dropping out every minute or so, having to sign in again. Very frustrating would be better not having at all.

Stayed July 2014, travelled with family
Helpful?
Thank daihi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 17 July 2014
Dear daihi,
thank you for sharing your experience here with us.
Cappello d'Oro lies in an historical palace with more than 150 years of tradition. Its style ,colours and furniture are defintely classic and elegant. Its soul its young and friendly thanks to our Team.
I read about the inconvenient you experienced with the wi-fi connection and I reported your comment to the management in order to check the signal and avoid any issue.
Thank you again for your review, we hope to see you soon.
Sara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 14 July 2014 via mobile

Hotel is really nice.Cheerful staff, good location nice and clean, nice view from window. Now the downsides. 1) Turnaround door is too small.I could not fit there with two suitcases, nearly fell over 2) The Internet has only worked on iPhones. Whoever had other devices it would not work for them.You can get connected to wifi network but it does not ask you for username and password.On some devices page for username and password come up when you press Internet button.But when you enter username and password nothing happens.Silly 3) I was in room 252. Air conditioner was merely alive 4) There is no signs on hotel for car park. So we drove around up and down.Eventually I had to leave car on bus stop and go to reception to get directions 5) Carpark is not included.It is 20€ extra 6) No notice "DO NOT DISTURB" for door handle.Cleaning staff entered while I was in shower

Stayed July 2014, travelled with friends
Helpful?
1 Thank Max R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 17 July 2014
Dear Mr Max R,
thank you for sharing your experience and offering to us a chance to improve through your comments. Our hotel offer a wi-fi code valid for 24 hours and for one device. The only way to use our wi-fi channel is logging in with user and password we provide for. Other wi-fi channels are not owned by the Hotel even if they have a similar name. If you have more devices it is possible to ask for more codes. Regarding the "do not disturb" sign, we apologize for what happend. We immediately shared your comment with the Housekeeping Manager to avoid any case like this one in the future.
Thank you once more for your comments and we hope to see you soon.
Sara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

Stayed there twice recently.Excellent location,walking distance to station,airport bus stop outside,very efficient and friendly staff.Breakfast good.I would definitely stay here again.Interesting modern town.Very good restaurant nearby.Old town up on the hill easy to get to on funicular or bus,well preserved with stunning views.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 14 July 2014
Dear Chris P,
your words make us proud of our job, our goal is making our Guest satisfied, and knowing that you enjoyed your stay with is the perfect recognition for our daily efforts. Thank you!
We hope to see you soon.
Sara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

Stayed here for one night, arrived late so went straight to bed. Room was comfortable with good soundproofing which is required as it is beside a very busy street. Hotel was very nice, in a good location for exploring the city. Breakfast was okay, nice coffee and rolls, eggs and fresh fruit and yogurts, but sausages and rashers left a lot to be desired, but this is true Europe wise and is accountable for difference in taste. Receptionists were very helpful, only complaint is we requested a taxi to the train station and she didn't point out to us that it was at the bottom of the street, but these things happen. We were happy with our stay and would like to have had another day there.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dinny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 14 July 2014
Dear Dinny F,
thank you for sharing your experience.
We are glad to know that you enjoyed your stay with us. Comfortable rooms, good breakfast and kind and professional service are the three points where we are mostly focused so we are really happy to now that you appreciated them.
We wait for you for your next stay in Bergamo!
Sara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

Great location for easy access to train/ bus stations, airport bus stops, Citta Alta and Via XX Settembre the main shopping street. Our twin room 253 was clean, spacious and had a bath and shower. Although situated at the front of the hotel, road noise was minimal due to good double glazing and was very quiet after midnight when traffic was virtually nil. Good variety at breakfast. Nice outside terrace area with sofas for enjoying a nightcap. Airport bus tickets available from reception and were able to leave our luggage in the store after check out. All round good experience.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Inkybobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, 8 July 2014
Dear Inkybobs,
we are glad to know you enjoyed your stay with us.
Location, cleanliness, good breakfast and smart Service: you lived the full Cappello d'Oro experience. We hope to see you soon.
Best Regards
Sara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Hotel Cappello D'Oro

Property: BEST WESTERN Hotel Cappello D'Oro
Address: Viale Papa Giovanni XXIII 12, 24121 Bergamo, Italy (Formerly Hotel Cappello D’Oro)
Region: Italy > Lombardy > Province of Bergamo > Bergamo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bergamo
#5 Luxury Hotel in Bergamo
#6 Family Hotel in Bergamo
#7 Romantic Hotel in Bergamo
#10 Business Hotel in Bergamo
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN Hotel Cappello D'Oro 4*
Number of rooms: 90
Official Description (provided by the hotel):
The BEST WESTERN PREMIER Hotel Cappello D'Oro is committed to combining the charm of traditional hospitality with modern comforts and efficiency, providing the ideal environment for cultural tourism and business requirements, in Bergamo city centre. The four-star accommodation delights guests with the quality of its rooms, the welcoming approach of its staff and the hotel's enviable position. ... more   less 
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Also Known As:
Best Western Premier Cappello d`Oro Hotel Bergamo
Best Western Hotel Bergamo
Best Western Bergamo
Bergamo Best Western

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