We stayed for 3 Nights, reserving with booking.com, paying a total of EUR 390, incl. all Taxes, but no Breakfast (which is EUR 10 / per). All said, this was exceptional value!
LOCATION: The Borgo is in the hamlet of Vergonese, perched on a hill, which offers that breathtaking view. As mentioned, the Hotel offers an excellent, complimentary shuttle service to Bellagio town, the drive taking about 5-7 minutes. The pick-up & drop-off point is the Bellagio Post Office at one end of town. Whilst we were there, the service was offered at 10am, 11am, 12noon, 4.30pm, 6.30pm, 7.30pm & 9pm, with a Return Shuttle at similar times, with a lag time of perhaps 5 mins. You are required to reserve a seat a little bit in advance. You can also book a Taxi to town, on the number provided by the Hotel. Then there is the San Giovanni Bus Stop on the main road, below the hill (still some distance from Bellagio); you can get a timetable from the Reception. Given the punctuality & frequency of the Shuttle Service, we *never* felt that the Hotel’s location was an inconvenience. The location worked perfectly well for us.
ROOM: The principal reason for booking was our enchantment with the fabulous views the rooms claimed to offer. We booked the Lake View Junior Suite, since absolutely nothing else was available. Prior to our arrival, we repeatedly request for a better room, at an additional cost, to no avail. Honestly, we were rather disappointed with our Room, on arrival. I’m not certain on the placement of all the Junior Suites, but ours was on the same level and in the same line as the Reception / Lobby, which severely compromised the view & our privacy. Our room led to a small patio area, which was lined with shrubbery on two sides, but completely open from the front, which meant that there was no privacy whatsoever. We were also compelled to keep the sheer curtains drawn on the floor to ceiling windows for the same reason, most people walking past the room could & would look clearly & straight into it. So we were fairly displeased with the location of our Room, especially seeing how so many other Rooms above us obviously afforded much superior & private views. Having said that, the room was very spacious, very trendy in a minimalist sort of way, with a great use of colour... very nicely done. The bed was huge, but terribly bouncy. We had two plush, ‘sink right in’ armchairs, a work area, an open plan cupboard, some shelves... overall a good use of space. There was also a small Television, but it only had 2 or 3 news channels in English, which appears to be the pattern in all but the most expensive Italian Hotels. The Bathroom was similarly spacious, with an enormous bathtub, some nice toiletries (incl. bath salts... a lovely touch) and bright lighting. But the impracticality of it.... a wand shower only, with no shower curtain, meant that we had a mini lake in the bathroom after every bath... and why ever would you have a towel drier over the toilet... that’s just bad planning... This was also the only Hotel, in our three weeks in Italy that enforced the ‘air conditioning rule’, about keeping the room at a certain (slightly hot) temperature. Although on request, they did turn it down by 2 degrees. If you can, completely avoid the rooms in the same line as the Reception.
STAFF & SERVICE: The Housekeeping left a lot to be desired; we had dusty, dirty corners and not the cleanest bathroom during our entire stay. The Reception Desk is manned by two women, in shifts, but only from 8am to 9.30pm. Of all the Hotels in our 3 weeks in Italy, service here was the most ‘business like’, with the younger of the two ladies slightly brusque, bordering on rude. But one has to appreciate the vast & varied responsibilities these women were bearing, from showing us to the room, to driving the shuttle, to bringing us room service, to answering queries... quite commendable. We felt that the general attitude, of the management was a like ‘matron-like’, with a sheet of ‘rules’ provided in the Rooms and the EUR 15 ‘deposit’ for the Pool Towels etc. Perhaps a slightly softer, more hospitable approach would go a long way.
PUBLIC AREAS: The Public Areas are beautiful, assailing you with tremendous views whichever way you turn and again, the eye for design is reflected in all the public spaces. Do climb up to the Terrace above the Reception for uninterrupted views & photographs.
F & B: There is a small Pantry on the premises, which sells Icecream, Coke, Water etc, quite handy. We ordered Cappuccinos every morning & they were delivered piping hot & frothy, but only after 8am. Didn’t try the Breakfast, so can’t comment there.
What else? We are ‘dog people’, so we loved their big, sagely dog! Would return, but only if guaranteed a better room.
- Official Description (provided by the hotel):
- Hotel and Residence Borgo Le Terrazze is located in Bellagio, Lake Como, on a hill which faces the Lake. Landscape is beautiful and relaxing, all rooms and apartments enjoy charming views onto Lake Como. Privacy and a quiet atmosphere come first, outdoors infinity swimming pool, indoors garage, wi fi and shuttle service to and from downtown do help to make your stay here relaxing and far from the crowds. ... more less
- Reservation Options:
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- Also Known As:
- Borgo Le Terrazze Hotel Bellagio
- Borgo Le Terrazze Bellagio, Lake Como, Italy