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“Good location but..”

Florence Restaurant
Ranked #22 of 68 Restaurants in Bellagio
Certificate of Excellence
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Romantic, Local cuisine, Special Occasion Dining
Dining options: After-hours, Lunch, Dinner, Breakfast, Reservations
Reviewed 10 May 2014

We decided to have lunch here, the views from here were very good but that's about where it stops. The service was somewhat lacklustre, we had to wait quite sometime to place an order. We both ordered the same dish a crumbed chicken breast and vegetables. The chicken was beautifully cooked but the vegetables were disappointing, they were frozen vegetables and not well cooked! This was the first time that we were served frozen vegetables in Italy we have eaten in many restaurant's here and most restaurant showcase the local fresh produce! When we came to pay for lunch we gave our credit card and were informed that there would be a 8 Euro charge for using this!!! the total of our bill was just under 50 Euros and apparently they charge this surcharge if the bill is under 50 Euros. We instead paid in cash to avoid the surcharge!!!

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Thank tasannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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164 - 168 of 297 reviews

Reviewed 5 May 2014 via mobile

First time we were here we asked if we could sit on the tables by the lake even thoguh we weren't eating and it wasn't a problem at all. We enjoyed our wine and the fantastic views. Next time we were here we barely walked in before a very rude waiter asked if we were eating or not. We said we were just having drinks as it was midday and were assigned to tabled near the street although everything was empty. The waiter asked everyone who came the same thing and was quite rude while doing so. A little smile would have gone a long way. We never tried the food but it's a great place to order some wine and side dishes and enjoy the beautiful views of the lake.

Thank Anja L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

Arrived at gorgeous Bellagio excited about our day trip from Como. This restaurant is in a lovely lakeside location and the menu prices looked reasonable? We were definitely treated like 2nd class citizens with glasses of wine not being filled to standard amount, not offered water etc etc and noticed that the locals (Italians) were getting preferential treatment?? Our meals were VERY ordinary for the price and the service was poor. So disappointing as there were many other options which could have made this day special? I recommend that you walk up the gorgeous cobbled lanes and find something back off the water that will be half the price and offer better service :)

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1  Thank capehornvineyard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

Wonderful scenery, and beautiful setting under the wisteria.

Prosecco was excellent, as were the cocktails which followed. Olives and chips also came with our drinks. Lovely waiter.

We didn't eat here, but it looked quite pricey.

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Thank Anja K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014 via mobile

Enjoyed an after-dinner prosecco at Hotel Florence, which is one of our best evenings. Obviously brilliant location and stunning views, efficient and friendly service (was too cold for food service and they were very apologetic). Prosecco arrived with some yummy snacks which we thoroughly enjoyed while watching the sun go down. Our waiter even remembered us when walking past the next day. Would definitely recommend for a drink (can't comment on meals) with lovely views and would return!

Thank stuffs_nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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