I've never been so disappointed in a hotel in my life. I had so looked forward to staying in this hotel-- until we checked in. I know folks have raved about the staff and the family that owns the hotel. We clearly did not have a staff or family member who cared about our stay. She seemed to be trying to be nice but just couldn't get there. Then we were shown to our room, which does have a lovely view of the lake and mountains. However the room makes me think that the hotel is struggling to stay open. The room is ok but the furnishings are chintzy. The chairs are so extremely uncomfortable that we had to laugh about their possible origins. The best thing I can say about the room is that the bathroom is almost ok. It would be ok if it had an actual shower and not a hand held nozzle. What was worse was that when I opened the notebook provided about the hotel about the details of the hotel the first thing to hit me in the eye was a list of what it would cost if we got a spot on a pillow or chair or tablecloth. That was less than a warm welcome. However. The icing on the cake was the waiter at the hotel restaurant who was so rude we walked out. In short , I would never stay at this hotel, dine at its restaurant, nor would I recommend it to friends.
- Also Known As:
- Florence Hotel Bellagio
- Hotel Florence Bellagio, Lake Como, Italy