On approach on the ferry it looks impressive and a bit like the palace it used to be according to the hotels own flyer. The foyer looks very good and was normally found to be staffed by informative and friendly people with a good command of english. The first problem occurrs when you want to get your cases up to your room. Yes Sir there is a lift just around there. There is indeed but is rated as carrying four, very small, people. Two full size adults and two cases is all it can take so if you arrived as part of a group it can take some time. Yes of course there are stairs. The carpet has seen better days and looks grubby and worn. One evening I tripped going up them and put my hand out to steady myself against the stair wall. When I looked at it my hand was covered in dirt and dust. Onwards in search of my room, the room number was written on a piece of paper and stuck over the door. The bed was clean and comfortable. There was a cheap flat pack wardrobe, two similar bedside chests of draws and desk by the door. My wife went to have a shower that night and had to scrub the black mould off of the shower head before she could start. There was also mould in other parts of the cubicle. Room cleaning? Well there was a bird feather in the room corner all week. Also in the room was what looked like a small cupboard, it turned out to be a service area with loads of cut off wires in it. TV, yes there is one, it is on the wall right next to the wardrobe and about five foot six from the floor so if you turn away from the wardrobe without thinking you walk right in to it. According to the hotel paper work there MIGHT be some english SKY channels but I did not find them. The room curtains are for decoration only, they do not close. Yes there are nets but you can see through them. There is a shutter but as it is hot you do not want it shut although it might help to keep the noise from the kitchen vent fan and the noisy staff down. The restaurant looked bright and clean, and providing you dont want a cooked breakfast the food was of a good quality and in good supply. The only comment I have is that it could be a bit too Italian. I think that they should remember that a large portion of their guests are english and may like a litle less extreem a taste in Italian food. That said the staff work their socks of and will do their best to keep you happy. I am not sure if it qualifies as three star, its more of a restaurant with rooms above. It could learn a lot by looking at something like a Premier In site in Britain.
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- Also Known As:
- Excelsior Splendide Bellagio
- Excelsior Splendide Hotel
- Hotel Excelsior Splendide Bellagio, Lake Como, Italy