We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location - Enjoyed our stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Barchetta Excelsior
Ranked #4 of 32 Hotels in Como
Certificate of Excellence
Reviewed 12 October 2013

We stayed at the Barchetta Excelsior for 7 nights on a guided tour of the Lake Como area and Switzerland. We lucked out and got a room facing the square and Lake and we were very happy with the view. Our room did not have a balcony but we didn't spend much time in it. Weather was overcast and it did rain a couple of days we after we toured we enjoyed sitting in the lounge and were very well cared for by the staff. I was impressed with how hard working they were.
Our room was very clean, especially the bathroom. The morning breakfast was great, being a breakfast eater I really enjoyed it.
Yes the buses were out in front but being October it as too cool to sit outside. We are both sound sleepers so we had a good nights sleep in a comfortable bed. We ate at the Hotel at least 3 nights as part of our tour and the food was very good.
We both agreed we would stay there again for many reasons.

Room Tip: Try to get a room facing the lake - you will be rewarded with a great view, try not to get hung up o...
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jmedei48752016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elia B, Reservation Manager at Hotel Barchetta Excelsior, responded to this reviewResponded 15 October 2013

Dear Guest,

thanks for your recent review. I'm happy to read that you, as well as many other cherished guests who wrote reviews in the past days, enjoyed your stay in our hotel and appreciated the service and the quality of our staff and of the hotel, in general.
I'll be pleased to share all the compliments received with the rest of the staff.
We all hope to welcome you back and suggest you to visit our website where you can always find good offers and promotions.
Best regards

Elia Boschini

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (523)
Traveller rating
Traveller type
Time of year
Language

331 - 337 of 523 reviews

Reviewed 9 October 2013

Don't be put off by the rather ugly exterior of this hotel - it is comfortable, very well located and the staff are friendly and helpful.
We stayed two nights in Como and found the hotel ideally located within an easy walk from the station, close to shops, cafés and 2 minutes from the ferry terminal. Be ware if coming from the station with suitcases that there are some significant steps and cobblestones - but that would be the case wherever you stayed in Como.
This is an older style hotel, so the rooms are not modern, however our room was spacious, with two windows we could open for fresh air, as well as air conditioning. It was nicely furnished and very comfortable with great adjustable bedside lamps for reading.
Breakfast was good - not the full cooked variety, but eggs were available, as well as a very good selection of breads, pastries, cold meats, cheese, fruit and some cereal.
The staff spoke excellent English and were friendly and helpful.
The only negative is a lack if WiFi, however the free city Wi-Fi can be accessed right out the front of the hotel if you need it.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013

Again got the high elevated room that we asked for...views out to lake Como excellent...nice balcony that you could actually sit on...overlooks the square and ferry terminal out to lake Como.. Room a tad old fashioned but then it was clean and a god size...although they said there was no wifi...if you went out onto balcony you could pick up great reception fro local square... Fare price fora great location...free Breakfast was good... Certainly not a bad choice...
Enjoyed our stay...

Room Tip: Go for high elevation mid hotel...
See more room tips
  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Deeconway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013

Pros:
We stayed in Barchetta excelsior,during our italian holidays.The room was neat and clean,amenities were awesome,toilets were clean.Their breakfast had the best spread.Service staff were curtious and helpful.The receptionist was helpful in guiding us around the city.
Cons:
The wifi is chargeable-this was the only hotel during our holiday which charged us.Though we requested a room facing the lake and the square,we were not given one.Otherwise everything was good.

Room Tip: Rooms facing the lake have a good view with a balcony.
See more room tips
  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JAZZZY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elia B, Reservation Manager at Hotel Barchetta Excelsior, responded to this reviewResponded 9 October 2013

Dear Guest,

thanks for your recent review. I'm happy to read that you enjoyed your stay in our Hotel Barchetta and we all hope you will be able to come back in the future!
Next time be sure to book a lake view room instead of a standard one, there is just a small supplement to pay, but the view is worth it!
I'll be pleased in any case to share your compliments with the rest of the staff.

Thanks and best regards

Elia Boschini

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013

Ideally located overlooking the square (Piazza Cavour) and the lake. You are 5 minutes walk from the Como Nord Lago railway station, 2 mins from the lake ferry departure points, and 2 from the Duomo (cathedral). Around you is the historical, tourist part of Como - perfect.

Lovely spacious room with views over the lake (at the front) and the funicular (at the side). Large double bed. Clean sheets every day. Spacious room. Bath as well as shower. First class breakfast in a room with a lake view - wide choice, including chopped fresh fruit (kiwis, mangoes, etc etc), and very efficient staff. The hotel is not an attractive building but the neighbouring buildings around are nicer to look at. There are some cafes/bars on the side of the square, and buses go right past the hotel on 2 sides, but the double-glazing/soundproofing is good.

Shame that they charge so much for use of the hotel wifi. [You can use the free Como wifi, in the square in front of the hotel, but not inside the hotel.]

Room Tip: Rooms facing the lake mostly have a balcony.
See more room tips
  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Margo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2013

This hotel was recommended to us from friends who stayed about 5 years ago. It's location is superior. We took the Malpensa express train from Milan and walked with our (carryon and tote) luggage the few short blocks to the hotel. In it's heyday, I'm sure this hotel was the best place in Como, but it's tired now and needs updating, badly. With that said, the front desk staff was superior. Each person who we came into contact with spoke perfect English and couldn't do more for us. We found that one of the reception staff had worked previously at Villa d'Este, no wonder!! There wasn't any question they couldn't answer and were very pleasant and welcoming.
The hotel has an exterior patio that faces a large square. Unfortunately, all bus lines run in front of the cafe/hotel all hours. This hotel seems to cater to the "big box" chain tours. Who can blame them? They bring in the money. But, the constant bus traffic (including Lake Como local buses)
is annoying, especially if you are lucky (or unlucky) enough to get a room with a balcony looking at the lake. One thing I want to make clear, this hotel is not directly on the lake. Rather, it is behind a large square facing the lake. The bus lines are between the square and hotel.
The constant bus traffic makes it impossible for you to want to sit at the outdoor cafe at this hotel. Who wants a lung full of diesel while dining?
Back to the hotel. Our room was large and very clean. The bathroom was larger than most and had a nice soaking tub. There was good storage and a desk to use your laptop. Problem #2. You have to pay for wifi (which is outrageous for a $300.00 per night hotel). If you opt not to pay, your only alternative (other Trip Advisor travelers have pointed out) is to try to connect to FreewifiComo in the square hanging off the balcony. Using the wifi this way is inconsistent and impossible. We even tried the McDonalds around the corner, but the wifi wasn't great there either.
The bed and bedding were comfortable and the water pressure was good and the water was hot. Here comes Problem #3: The walls are paper thin. We could hear our very loud neighbors all night, along with the news shows they were watching. Not good.
Location cannot be beat. You can walk all over lovely Como and enjoy all of the over 200 restaurants very easily. Also, the boats that transverse the lake and visit the rest of the small, charming towns, is right across the street. A bonus for us was Lake Como Aeroclub Seaplane base. It was a short 10 minute walk. This was important to us because my husband intended to fly a seaplane around Como. We came for this express reason. Another positive, the breakfast was phenomenal! The staff, especially, dealing with the hoards of big box bus loads, were gracious and worked like dogs to make sure you were accommodated. There was every imaginable thing for breakfast, including champagne. It was the highlight of our morning. Hats off to the breakfast staff. They need a raise!
We never had dinner at the hotel or cafe for the reasons I cited before. Also, we had a not so pleasant experience with one of the bartenders one day. We bought a bottle of wine from a vendor on top of the funicular. Our plan was to drink it on our balcony before dinner. We called for a wine opener and were told, rather abruptly, that they would charge us to bring one up, but we could bring the bottle to the bar and they would open it. When we did, the bartender picked up the bottle of wine, looked at the label, sneered and said something in Italian to the other bartender and they both laughed. Obviously didn't like our wine choice. When we asked for two wine glasses, he made a big production of going into the back area and coming back with 2 small cordial glasses. We asked for regular wine glasses and were told they couldn't leave the bar. In the grand scheme of things, it was not a big deal, but it made him (and the hotel) look small.
We didn't see many people in the bar area, ever. It's a shame, because the rest of the town had full tables everywhere.

Our advice to the Owner is to spend the money and upgrade this hotel. Figure out a way, with the city, to re-route the buses so that they pick up and drop off on the side of the hotel, rather than in front. This way, the hotel can capture the lucrative cafe/bar/restaurant trade and guests would not leave to find other places to eat and drink. Work with the city to revamp the square in front of the hotel. Improve the horrible lighting in that square. The lights were obnoxious and bright. Right in our window. Putting a fountain in the center of this square, landscape it, provide seating and some soft lighting, maybe even some dining would be enchanting. I'm sure music would follow. Make it a mini Villa d'Este in Como!
Update the wifi and offer it to your customers free. If we have a choice, we always go with a hotel that offers free wifi. Train your bar staff in better customer service. Nothing should be too much of a bother. Take a clue from the breakfast and front desk staff who worked very hard to accommodate the guests.
During renovation, insulate the walls. The doors to the balcony are very good and soundproof.
With these changes, this hotel could return again, to grander glory.

Room Tip: Take the ferry to Varenna and have lunch or dinner. Also, don't miss taking another ferry to Che...
See more room tips
  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DiscriminatingDiva08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmpalaceComo, Direttore at Hotel Barchetta Excelsior, responded to this reviewResponded 7 October 2013

Dear Guest,
thank you very much for your detailed review regarding your stay with us at the Barchetta Excelsior. I greatly appreciate your appraisal for many staff members and I will proudly share your compliments with my cherished team. Sorry about the incident regarding the bottle of wine, I am sure a language misunderstanding was at the root of this problem. As you said most of our colleagues speak very fluent English, this is indeed true. A small minority have difficultly with foreign languages and this can lead to what may seem unattentive service. Thank you anyway for pointing it out, I will look into the matter personally.
Regarding "the hotel needs updating, badly" please note that last winter the hotel closed for a 6-month renovation plan, both internally and externally. We are very pleased with the outcome and intend to continue refurbishment in the coming months. Many of our repeat guests have noticed the vast improvement and have complimented us accordingly.
I fully agree with you regards the possibility to upgrade the square in front of the hotel, but this obviously depends on the local town council. Last week the Como Hoteliers Association held a meeting with the local councillors to advance our requests on how to improve the district. And we spoke precisely of diverting local transport and touristic buses to a different location, about the lighting in the square itself and the gardening architecture. We sincerely hope these improvements will take place in the near future.
Very best regards,
Robert Webber
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

When i booked i was deceived by the pictures into thinking the big yellow character buiding you can see across the lake was the hotel. Instead it is a beastly modern apparition that is a two star masquerading as 4 . Add says rooms are spacious --haha-smallest room I have had -dirty wallpaper -small bathroom. The only redeeming features are the nice desk clerk who speaks Excellent English & is charming & the nice view from the lake view balcony -can' t believe the so-called air conditioning no way to adjust -No charm -no character -i would prefer a Best Western which is saying something. Next time I would take a ferry & stay in Bellagio -Como is a has-been resort with little charm.

Stayed: September 2013
3  Thank Liana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmpalaceComo, Direttore at Hotel Barchetta Excelsior, responded to this reviewResponded 26 September 2013

Dear Guest,
thank you for your recent review. I am sorry to read that your room was not to your satisfaction. However 60% of our lake view rooms are identical to the photograph on our website and we will complete the refurbishment of the remaining rooms this coming winter. The air conditioning is fully functional and can be controlled directly in the room by the guest. The photograph of the hotel itself is not deceiving - it is the graciously modern and completely renewed biulding with the hotel name on the signboard. Definitely a 4-star hotel. Thank you for the compliments regarding our welcoming staff. I will gladly share your thoughts with my team.
Best regards,
Robert Webber
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Como
0.1 mi away
Palace Hotel
Palace Hotel
#3 of 32 in Como
919 reviews
0.1 mi away
Metropole Suisse Hotel
0.5 mi away
Borgovico Hotel
Borgovico Hotel
#1 of 32 in Como
633 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Albergo Terminus Hotel
1.2 mi away
Hotel Villa Flori
Hotel Villa Flori
#5 of 32 in Como
517 reviews
3.4 mi away
Grand Hotel Imperiale
Grand Hotel Imperiale
#1 of 2 in Moltrasio
855 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Barchetta Excelsior? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Barchetta Excelsior

Address: Piazza Cavour 1, 22100, Como, Italy
Region: Italy > Lombardy > Lake Como > Como
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 32 Hotels in Como
Price Range: £102 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Barchetta Excelsior 4*
Number of rooms: 84
Official Description (provided by the hotel):
At the Hotel Barchetta Excelsior you are surrounded by beauty: the villas with their gardens, art exhibitions, silk outlets, boutiques, romantic boat trips, renowned golf clubs. The only hotel in Como with over 50 rooms facing the lake offering a breathtaking view of one of the world's most beautiful sceneries. The hotel is located a few steps from the Cathedral and from the city center and close to the shopping area. Every single moment you spend in Como will be unique and unforgettable. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, LoveHolidays, Odigeo, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Hotel Barchetta Excelsior reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barchetta Excelsior Como
Barchetta Excelsior Hotel Como
Hotel Barchetta Excelsior Como, Lake Como, Italy

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing