Party of 6, 3 rooms arrived to find a/c didn't work in at least 2 rooms. Staff advised us that in fact the a/c didn't work and no alternative was suggested. The 3rd room was miniscule and had a view of an alley and the garbage cans outside the kitchen; when asked to be moved they were told no rooms were available, again no concessions were offered. The hotel needs refurbishment. The staff at best would be considered cold and impersonal. After checking into the Barchetta Excelsior and as we were leaving the Albergo Terminus they wanted to know if we wanted to stay at one of their sister hotels; after the treatment we received here why would we trust their recommendation.
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- Also Known As:
- Albergo Terminus Como
- Hotel Albergo Terminus
- Albergo Terminus Hotel Como, Lake Como, Italy