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“We wouldn't stay anywhere else in Como”
Review of Palace Hotel

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Palace Hotel
Ranked #3 of 32 Hotels in Como
Certificate of Excellence
Reviewed 1 July 2014

The renewed and repositioned, Plinius wing guestrooms, suites and corridors transformation is now complete and the results are luxurious and gratifying. It's evident that every finish, fixture and furnishing has been selected with quality and finesse. Underpinning the entire establishment is the courteous, earnest hospitality delivered by GM Robert Webber and his colleagues in every department. Polished service in the hotel restaurants, bar, housekeeping and especially reception continue in the friendly Palace tradition. Breakfast in the gleaming Sala Magna Ballroom is a great way to begin one's day. Sumptuous buffet continues to feature those irresistible warm, jam filled croissants that we encountered during our first stay in Como back in 1992. We thoroughly enjoyed another week this past June and returned home revitalized and refreshed from the Palace's hospitality. We are anxious to return again.

  • Stayed: June 2014, travelled with family
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Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this reviewResponded 4 July 2014

Dear Larry G,
thank you very much for your kind review. I am delighted to read that you had a very enjoyable stay with us at the Palace. Your positive feedback on the renovation is greatly appeciated. I will proudly share your compliments regarding service with my cherished team.
Looking forward to your next visit,
Very best regards,
Robert Webber
GM

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343 - 349 of 902 reviews

Reviewed 28 June 2014 via mobile

The hotel was clean and spacious. It was near the ferry to go to other towns around the lake. It's in walking distance of many restaurants and shops. The staff was very helpful and professional. Breakfast was included and it was one of the best breakfasts we had on our 3 week trip through Italy. I would definitely stay there again if I'm in the area.

Stayed: June 2014
Thank Mallardnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this reviewResponded 30 June 2014

Dear Mallardnj,
thank you very much for your kind review. I am delighted to read that you had a fantastic stay with us and enjoyed the quality of our new rooms at the Palace Hotel. I am also very pleased to read your comments on our upgraded breakfast. Positive feedback is greatly appreciated.
I will gladly share your compliments with my cherished team.
Hoping to welcome you back soon,
Very best regards,
Robert Webber
General manager

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Reviewed 21 June 2014

Beautiful Hotel in very good location.

We stayed here for two nights. Hotel is in excellent location and central for everything. This is a beautiful hotel and the rooms are particularly nice.

They served an excellent breakfast in the beautiful dining room.

Would recommend a stay here.

Stayed: June 2014, travelled as a couple
1  Thank dsykes65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this reviewResponded 23 June 2014

Dear Guest,
thank you very much for your review. I am very pleased to read your description of the Palace. This means that our renovation plan has succeeded and the new rooms (62 in total) are greatly appreciated by our guests. You also mentioned the excellent breakfast. Thank you for this comment, as we have recently upgraded the quality and range of products. It's great to know that we are totally satisfying our guests.
Hope to welcome you back soon,
Best regards,
Robert Webber
General manager

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Reviewed 21 June 2014

We spent 2 nights at the Place Hotel, Como and felt like royalty! Location is excellent and an easy walk to ferry terminals, shops and restaurants. We paid extra for a lake view room and felt we had been given the best room in the hotel. We had a balcony room with great views of the lake. Breakfast is served in a huge dining area with plenty of choices, some hot foods. Reception staff were very helpful and most informative. Would definitely stay there again.

Room Tip: Lake view with a balcony - you won't be sorry
See more room tips
  • Stayed: June 2014, travelled as a couple
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1  Thank Kennedys2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this reviewResponded 23 June 2014

Dear Kennedys2,
thank you for your review. I totally agree with your title. Fellow readers, follow their advice!
Your compliments are greatly appreciated and I will gladly share your thoughts with my cherished team.
Looking forward to welcome you back soon,
Best regards,
Robert Webber
General manager

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Reviewed 20 June 2014 via mobile

The Palace Hotel is a lovely renovated Italian castle. Rooms overlook Lake Como and are nicely appointed. Location is convenient to ferry docks and restaurants. The staff is very well spoken in English and are anxious to help clients. We have stayed there on two trips to Italy and will stay there again.

  • Stayed: July 2013
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2  Thank Shelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this reviewResponded 23 June 2014

Dear Shelly S,
thank you very much for your kind review. I am very pleased that you enjoyed the renewed quality in our brand new rooms. Your compliments are much appreciated. And the title of
your review is great to know.
Looking forward to your next visit,
Warmest regards,
Robert Webber
General manager

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Reviewed 17 June 2014

Located about 5 minutes walk from Piazza Cavour with it's shops and restaurants as well as the historical city immediately behind the hotel, The Palace Hotel is elegant and gorgeous. About 1/2 of the renovated rooms were finished in April 2014. Within the same category, some rooms had chairs and a desk, others were much smaller. When we got a smaller room, the hotel graciously agreed to move us to a larger room since it was available but not on the same floor as our friends. Our room had no balcony but the view of Lake Como was lovely. Breakfast is served in an elegant large dining room with chandeliers and large paintings. The buffet had one of the most extensive selections including a large assortment of fresh fruit, salmon and breads.
The staff (Elisa, Jessica and Simone) were warm, helpful and most knowledgeable. This is a definite place to return to.

  • Stayed: May 2014, travelled with friends
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2  Thank 2VeteranTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this reviewResponded 19 June 2014

Dear Guest,
thank you very much for your great review. Delighted to know that you had a lovely stay and enjoyed our renewed elegance in the brand new rooms. I will proudly share your compliments with my cherished team. We greatly appreciate your very positive feedback!!!
Hope to see you again soon,
Best regards,
Robert Webber
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

What an enjoyable stay we had here. The location is right on the lakeside and is great for ferry trips, shopping and eating out. The room and bathroom were very clean and fresh with plenty of space. There was a complimentary bottle of wine in our room and vouchers for a free drink in the garden bar. The staff were very friendly and helpful.
We fancied a day in Madrid and as the hotel is next door to the railway station we went to enquire about train times..... the woman on the counter was 'busy' so could not deal with anyone until she was ready. She made no eye contact and when I asked for a timetable she just pointed to the wall and she was so rude it actually made us laugh at the absurdity of the situation, so forget customer service on the station. We went back to the hotel and asked if they had a time table and it was immediately brought out from under the desk along with a map of Madrid and verbal instructions on how to find the Cathedral. The hotel reception staff also advised us that the best sort of tickets to get for the ferry was a day pass as we wanted to visit a number of villages on the lake. The only criticism is that there was no free wifi.

  • Stayed: June 2014, travelled as a couple
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1  Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this reviewResponded 11 June 2014

Dear Guest,
thank you very much for your kind review. I am very pleased you had a great stay with us at the Palace. I will proudly share your compliments with my cherished team. Just to clarify, I am sure that the day trip by train you mentioned was to Milan and not Madrid (in Spain).
Best regards,
Robert Webber
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palace Hotel

Address: Lungolario Trieste 16, 22100, Como, Italy
Region: Italy > Lombardy > Lake Como > Como
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #3 of 32 Hotels in Como
Price Range: £114 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
Majestic and prestigious, the Palace Hotel faces the lakefront and perfectly combines the Liberty style of its main building "Plinius" with the classic lines of the "Pianella" wing; two styles, yet one soul defining the Palace and its history, making this property unique. The hotel features 94 rooms - the majority of which completely renovated - and common areas where the elegant atmosphere of the art deco blends with the modern facilities of the highest standards. ... more   less 
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Also Known As:
Palace Hotel Como, Lake Como, Italy

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