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“All the little things were problems” 1 of 5 bubbles
Review of Palace Hotel

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Palace Hotel
Ranked #4 of 33 Hotels in Como
Certificate of Excellence
Bryan, Texas
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“All the little things were problems”
1 of 5 bubbles Reviewed 24 July 2014

We were there three nights and while the staff seemed helpful at times, there were consistent problems with virtually everything. The free internet in the lobby never worked; there was not even a signal in the bar where it was supposed to work. The paid internet went out several times and did not connect with one computer at all. Other guests at this conference had the same problem. The new rooms have motion sensors in the rooms so if you get up at night, the light in the closet comes off. We asked to have this fixed two different days and they told us both days it was fixed, but it was not. One day the door did not lock and the staff did not believe that was possible until I insisted they come up and see for themselves. The breakfast does not have a eggs cooked to order station. At some point at night the air conditioning gets turned off, a real problem when daytime highs reach the 90s. If you go to Como, almost any place should be better than the Palace.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this review, 26 July 2014
Dear Guest,
thank you for your review. I am very sorry to read that your stay was spoiled by several minor problems, however little they may be, our true nature is that to look into matters and do our best to put things right. We are fully aware of the problem we have internet (now resolved) but being an outsourced system we technically depend on external labour.
The problems in the new rooms (motion sensors and door locks) of which we are fully aware
are being looked into since we re-opened the renovated wing in May 2014. Evidently some
problems are more complicated to solve than others. I am pleased to announce that the air conditioning is now fully functional 24 hours a day. There again, the system is brand new and was installed in January 2014.
We would love to have a "second chance" to prove to you that the Palace Hotel is the best hotel in Como. I sincerely hope to welcome you back in the future.
Very best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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769 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
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English first
Hoedspruit, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 July 2014

There is such a thing as a very special service.! This Hotel is beautiful, well located etc...(as one expects for the price) However...apart from the reception which was impecable, one person made it very special.. the Maitre d'Hotel MICHELANGELO FRIGERO was of an exceptional presence,service and professionalism that is becoming a rare and precious commodity today. The hotel lacked a wifi internet hot spot in the rooms, which one had to pay for seperately (!) and though we had no airconditioning during our stay, ( water was dripping onto the floor outside our cupboard) the whole experience was so alleviated and special whenever Segnor FRIGERIO was present that it hugely made up for these other discrepancies. THe day he was not there was awful. Sometimes it takes just amazing service for a Hotel to become a wonderful memory. Thank you Michelangelo FRIGERIO for saving the face of the Palace Hotel and making it one of those exceptional memories.

Room Tip: Renovated room with a lake view.
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CRISTELKENNEDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this review, 26 July 2014
Dear Guest,
thank you very much for your kind review. I am very pleased to read that you had an enjoyable stay with us at the Palace Hotel in Como. Glad to know that you appreciated our renovated rooms. Your positive feedback is very welcome.
Please excuse us for the minor faults you encountered during your stay regarding the air-conditioning. Everything has now been solved.
Last but not least, thank you very much for your compliments regarding our maitre, Michelangelo. I will proudly share your appraisal with my cherished colleague.
He is a preciuos asset to our hotel. Very glad you mentioned this.

Looking forward to your next visit,
Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pacific Palisades, California
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

We were looking forward to staying at the Palace Hotel since we had checked it out three years ago when we were in Lake Como for a four day period. This time we were there for six full days. This hotel really was a palace that the then King of Italy built along with his own railroad station right next door that's still in use.
The hotel is completely refurbished, although the rooms run small.
It was 85 degrees every day so we really needed the central air conditioning that felt great when we checked in. However, in the middle of the first night i woke up sweating and found that the air conditioner was not blowing cold air. It was the warm air being pumped in from the outside!
When i complained to the front desk the next day they informed me that it was the hotels policy the shut down the air at 11 PM and start it again at 7PM!!! Unbelievable!
I said let me get this straight. You allow the air to run all day long when no one is in the hotel and you shut it down when everyone is in the hotel and needs the cool air to sleep? There was no answer! I DID NOT SLEEP WELL FOR THE NEXT FIVE NIGHTS. This is not new thing in Italy. We ran into this same thing at five star hotels in Venice and Rome, but in a resort area like Lake Como it's totally unexceptable especially when paying the prices they ask.
Everything else in the hotel was very good including a killer breakfast buffy and the perfect location right next to the lake.
Too bad, they missed it by THAT much!!!

Room Tip: Never except the first room that is shown to you. There are always better rooms available.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this review, 26 July 2014
Dear Bob R,
thank you very much for your kind review. I am very pleased to read that you had an enjoyable stay with us at the Palace Hotel in Como. Glad to know that you appreciated our renovated rooms, service and breakfast. Your positive feedback is very welcome.
Sorry about the technical problem we had during your stay regarding the air conditioning and the wrong information you may have been told by our night porter. This problem has now been resolved and air-co is fully functional 24-hours a day.
Looking forward to your next visit,
Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 22 July 2014

We stayed at the palace for 2 nights and had 2 rooms. The place had a good appearance. The staff was knowledgeable and helpful. The breakfast had a nice appearance but the eggs and meat were not good. The internet was very poor,worse than dial up, and much slower than the free Como internet. The location is excellent

What people need to know if they stay there in summer,however, is that the air conditioning is turned off by the hotel from 1 - 6am. This may not be a big deal some nights but Como gets hot and humid during the summer. In addition, the wall control does nothing at all at anytime. The air is strictly controlled by the front desk who knows the temperature of each room. You don't even control the fan. Management sent a note to each room explaining how to use the system,but didn't tell us that that was all a lie. In addition, the window barely opens. We complained several times that our room temperature was 23.6 and humid. The night manager told us first that he turned the temperature down in our room to 20. When nothing happened and we complained again, he said the air conditioning was off for the night. He finally came up with a key that allowed the window to open more so we could at least get some air in. He claimed people had complained about the noise of the air conditioning, though we never heard any noise. Since sleep is a challenge with the time change of traveling anyway, the discomfort in the room at the time we were actually in it ruined our experience at this hotel

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Wahoopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this review, 26 July 2014
Dear Guest,
thank you for your review. I am pleased to read the positive feedback regarding service and location. Sorry about the wifi, but this problem will soon be resolved. Large-band hi-speed wifi is currently available with a small surcharge.
Regarding the problem with the air conditioning, I really think there was a misunderstanding with our night porter. For fellow readers, please note that the air conditioning is fully functional 24 hours a day. We had a technical problem that has now been resolved. The temperature and fan speed can be regulated by the guest directly in the room. The instructions to operate the air-co system are very clear and simple to follow. Should the guest prefer to have the temperature controlled and set by the reception, we are glad to do so. When the guest arrives the room temperature is set to 22 C° which is very comfortable, especially if it is very hot outside. The guest can increase or reduce this temperature to his liking. The air-conditiong system is brand new and was installed in January 2014.

Best regards,
Robert Webber
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

Very well situated centrally with good, if not close views of the lake, this is a grand establishment. The rooms are very comfortable, well equipped and quiet. Food in the restaurant is OK but fairly standard, although there is fair list of very reasonably priced wines. Breakfast is very good; lots of variety and fresh foods.
The complaints would be niggly things like WiFi being free in the lobby but 5 euros an hour in the rooms. Or miniatures of spirits in the mini bar at 6.5 euros each. But if you like big toys, the under ground car park is fun. Drive onto a palette and you car goes down into the library; when it comes up again it's facing outwards, ready to drive and cool. Great fun

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank HFielding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this review, 26 July 2014
Dear Guest,
thank you very much for your kind review. I am very pleased to read that you had an enjoyable stay with us at the Palace Hotel in Como. Nice to know that you appreciated our renovated rooms. Your positive feedback is very welcome.
Sorry about the wi-fi, but soon this problem will be resolved. Mini bar prices are high as we prefer to entertain our guests "live" in our Garden Bar Ceccato. I agree, the garage is great fun!
Looking forward to your next visit,
Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fremantle, Australia
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 16 July 2014

If you look at the hotel's website and reviews on TA, you might think this hotel has been completely renovated. It has not. We got a room with lake glimpses with furniture and fittings that would not be out of place in a 1960s motel - it was very underwhelming. I did ask the front desk, as my booking indicated the room was renovated, but that I appear to have been given a cheaper room. I was advised that all rooms are the same rate, and that some are renovated and some are not - the unrenovated rooms were larger, he advised. Would be nice of the hotel website to make this clear, as to my way of thinking, it is a bit misleading.

That said, the room was a good size, and largely clean. The location was pretty good, and provided a good base for exploring Lago di Como, though next time, we'd probably stay further up the lake.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Pavlich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this review, 26 July 2014
Dear Guest,
thank you very much for your review. I am pleased to read that you had a satisfactory stay with us at the Palace Hotel in Como. Regarding your remark about our website not being too clear, please note that all our rooms are described in detail and a matching photograph of the room itself is present on our booking engine. Therefore I disagree with the fact that our website is misleading.
I do however confirm that the totally renovated rooms (62) are smaller in size, whereas the non renovated rooms (32) are much larger and spacious.

Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

Nice hotel with beautiful views of the lake. However, only a few rooms have balconies so next time I would pay extra for this option. The room seemed newly decorated and very comfortable. Great location in Como, walking distance to the Duomo and all the attractions and restaurants.

Stayed July 2014, travelled as a couple
Helpful?
Thank Anna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HBE_PAL, Direttore at Palace Hotel, responded to this review, 26 July 2014
Dear Guest,
thank you very much for your kind review. I am very pleased to read that you had an enjoyable stay with us at the Palace Hotel in Como. Glad to know that you appreciated our renovated rooms. Your positive feedback is very welcome.
Looking forward to your next visit,
Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palace Hotel

Property: Palace Hotel
Address: Viale Lungo Lario Trieste 16, 22100, Como, Italy
Region: Italy > Lombardy > Lake Como > Como
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #4 of 33 Hotels in Como
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
Majestic and prestigious, the Palace Hotel faces the lakefront and perfectly combines the Liberty style of its main building "Plinius" with the classic lines of the "Pianella" wing; two styles, yet one soul defining the Palace and its history, making this property unique. The hotel features 94 rooms - the majority of which completely renovated - and common areas where the elegant atmosphere of the art deco blends with the modern facilities of the highest standards. ... more   less 
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Also Known As:
Palace Hotel Como, Lake Como, Italy

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