We arrived on a Sunday afternoon and check in was very quick but we were not offered any help with our bags. We stayed in May 2014 and I had booked in July 2013 - a superior room with a lake view and requested a high floor. The room they gave us was on the first floor and although you could see the lake the view was actually of a building, it was sadly in need of updating and the bathroom was tiny. So having carried our own bags to the room I left my husband there and went to speak to the senior gentleman on the desk. When I explained my dissatisfaction he gave me a key to another room and said have a look at this one. So off I went back up to the first floor collected my husband and the bags then up to the second floor where we found a room which was bigger, better furnished (décor still very dated), a large full bathroom and a balcony with a full view of the lake and the castle. Why not give us this room in the first place?
We had a late lunch by the pool which was good but quite expensive for simple pasta dishes. The pool (heated) area is lovely with plenty of loungers by the pool and in the garden.
The next morning we woke up and tried to switch on the TV to catch up on the news but it didn't work so after breakfast we mentioned this to the same chap on the desk we'd spoken to the day before and he was really patronising and said that later that day there would be someone who would be able to show us how to operate the TV/Sky remote. He obviously thought we were stupid but it turned out that there was no connection in the room to the Sky signal! They did fix it later that day.
Breakfast was fine with lots of choice but they were slow to replenish items that ran out. None of the cold meats, cheeses or fruit was covered and there seemed to be a lot flies around. Just to add to the ambiance of the breakfast room there was a charmless German couple staying with a small boy who had a ghastly cough and they allowed him to wander around the buffet handling food (then putting it back) and coughing all over everything!
If you don't like dogs or are allergic to them I recommend you stay somewhere else. A very large German Shepherd roams freely around the hotel and grounds on one occasion sitting with the owner in the breakfast room (perhaps that explains the flies) although he (the dog) is very well behaved and doesn't bother anyone. There were also several guests staying with their small "yappy" dogs which were a bit irritating when you're relaxing by the pool. I love animals and this is clearly a hotel for animal lovers. Whilst I was checking out I met another guest who had a Rag Doll cat on lead - yes really!
The location of the hotel is perfect - a short walk into the centre but far enough away to avoid the deluge of day trippers. It is also a short and beautiful walk to both the Villa Catullus and Chiesa San Pietro. We also very much enjoyed the spa facilities which are brand new and excellent.
Overall we enjoyed our stay here but something is not quite right. Some of the staff didn't seem very happy and we felt that they looked after certain guests better than others. There was one guy called Mateo (I think) who seemed to be "best friends" with a few of the guests and was very vocal and effusive with them but seemed to ignore everyone else. I think it is important in any hotel but particularly a 4 star that service is consistently good and that all guests are treated the same.
We'd got into a habit of walking into the centre of Sirmione and having a pre-dinner drink by the lake at The Eden Hotel which is lovely. A beautiful location, excellent service, friendly, welcoming and very reasonably priced. We were very surprised when we noticed in Hotel Olivi brochure that Hotel Eden is owned by the same family (they have several hotels in the area) what a contrast!
- Official Description (provided by the hotel):
- An uncontaminated garden surrounded by centennial olive trees - this is how Hotel Olivi welcomes you. An exceptional four star hotel that knows how to offer you hospitality made of sought - after ambiance and atmospheres filled with comfort, but without forgetting availability and discretion. Perfect ingredients for a Vacation with a capital V.Set amidst olive groves, in the mild Sirmione climate, a few steps from the lake, is a very special place where you can have a truly relaxing experience: bathing in thermal waters, purifying your body in enveloping aromatic mists, letting yourself be pampered by expert hands and by the scents of essential oils and fluids. Welcome to the world of wellness. Welcome to Natural Spa.NATURAL SPA:Thermal swimming pool 34 degrees (Thermal water of Sirmione). Indoor pool with salt water 34 degrees Sweet Sauna 65 degrees in natural oak and Thermowood oak Sweet Sauna 90 degrees in natural oak Sweet Spa (steam bath) temperature 47/50 degrees, humidity 98% - aroma eucalyptus Sweet Spa (steam bath) temperature 47/50 degrees, humidity 98% - aroma citrus Emotional showers:cold mist - minty essence cold drizzle – pine essenceIce font Relax areaRefreshment area Beauty Treatment rooms for therapeutic facial and body treatments. RoomsAll our rooms are with air-conditioned, flat screen television Lcd, Sat or digital, SKY-TV decoder, Wi-Fi connection, private phone, minibar, electronic safe and hairdryer. Single Comfort Classic Quality Family Premier Swimming Pool and garden Immersed in the garden is a corner where silence and relaxation rules. It is here where you will find the swimming pool. Cool off in the water, lay out in the sun, or simply enjoy the freshness of the shade. You may also wish to practice sports, dine at the restaurant facing the pool, or have us reserve spa treatments for you.The finest dining Inviting fragrances, unequivocal tastes of Italian and Mediterranean cuisine, generous wine lists... There are many ingredients that render dining at Ulivi’s Restaurant a memorable experience. Our central restaurant is a “temple” of refinement and elegance: fine cuisine, beautiful furnishings and warm lighting. ... more less
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- Also Known As:
- Hotel Olivi Sirmione
- Hotel Olivi Thermae & Natural Spa Sirmione, Lake Garda, Italy