We arrived at 11 am. to no welcome at all. We were asked to go away and come back at 2 pm because our room was not ready although the hotel was half empty. The room we were given was small, dark and overlooked the carpark and main road. We asked for another room and were shown to a room directly above the first one but this one was even smaller. We offered to pay more for a better room, preferably overlooking the lake but we were told that it was not possible.
We speak some Italian so we spoke to some of the staff as to why the best rooms appear to be empty quite often. We were told that these rooms are kept available for Bed & Breakfast people who stay only for a couple of nights before moving on. this is more profitable for the hotel than to let these rooms to package holidaymakers. We had booked half board terms but the dining room lacked atmosphere because there were never more than a dozen people in it. Even so on occasions the service was awful. One particular evening we waited over an hour between courses and only after I went looking for the head waiter did the some food arrive. The first 3 courses took over two and a half hours to serve so in the end we gave up on the two remaining courses and went to bed. At breakfast time any item such as fruit or bread that was used up was not replaced, so some mornings all the fruit was gone or there was no bread to be had. There is no service in the garden or the sun terrace. If you want a drink or some food you have to go into the hotel and look for someone to take your order and then hope it will arrive at your sunbed or table in the garden. The reception staff were not overly helpful, we asked for bus timetables, information about local points of interest etc. but they did not have anything to show us. The drain in the shower in our room was blocked up the first time we used it, a man came up and just stood and looked at it and went away. It was never fixed while we were there. This hotel is in a perfect position, wonderful views, so convenient for the centre of the town etc. but it falls a long way short of 5 star quality. The food was OK if you like fish because the majority of the main courses are fish based. If you go to this hotel be sure to get a lake view room and have Bed & Breakfast terms, there are plenty of places to eat near the hotel and the atmosphere will be much better.
- Official Description (provided by the hotel):
- An elegant, classy environment, in unique, charming surroundings. This is the Grand Hotel Terme whichlooks out onto one of the most enchanting views of Sirmione. Here you will be able to breathe in and live the exclusive atmosphere of an historic and prestigious hotel.Not only large rooms and wonderful suites, but you will also find the Restaurant L'Orangerie, a garden equipped for your relaxation and a jetty for trips on Lake Garda.The hotel is equipped with a thermal spa, a small gym and an outdoor thermal pool with hydromassages and effervescent beds, complimentary for guests, linked to the Sala Relax directly accessible from the rooms by an internal lift, with loungers for relaxation, an intimate lounge with fireplace, a herbal tea corner. Moreover, the Private Spa, an area for private use, with sauna, waterfall shower, Jacuzzi and tables for treatments and massages for two. The Grand Hotel Terme has a luxury spa, Spa Castello, with a Jacuzzi minipool, Finnish sauna, steam bath, icefall, emotional showers and a relaxation area with lake view and framed by the Scaligero Castle. ... more less
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- Also Known As:
- Grand Hotel Sirmione
- Grand Hotel Terme Sirmione, Lake Garda, Italy